This review is easy as they are great people who know their stuff. We were looking to buy ebikes, and they were much friendlier and more knowledgeable than other shops we visited. The store is cramped as it is overflowing with bikes and gear and seems a little disorganized, but if you're just a little patient, you won't be disappointed. Very friendly folks! read more

Giving Cranked Bike Studio a one-star review is a truly fair review in my opinion, and one they have worked hard to earn. At the end of last summer (2025) I ran into a structural problem with my bike, that I brought off of Amazon, luckily for me the warranty gave me a new frame, however I had to find a place who could replace the frame. So, I reached out to Cranked Bike Studio, and they replaced the frame. However, due to the delay in getting the part from China by the time I got the bike back it was just too cold to ride it, so I stored the bike away until this past April when we had good days to ride the bike. I only got to ride the bike for one week and 67 miles, before the pedal assist went out, and the brakes would make a loud noise at 20 miles per hour or faster. I brought the bike back into Cranked Bike Studio. Explained to them they had done the frame swap/ rebuild and this is my first week riding the bike since then, told them the pedals assist isn't working, and the brakes are noisy at high speeds. So they said they will check it out and it would be a bit more than a week. Nearly three weeks later they reached out to let me know the bike is ready. They explained the PSA assist stop working because the pedals were loose, this really was the true cause of the issue. I asked about the breaks. He told me that they didn't know I had reported an issue with the breaks, and said sometimes they are not great at their in-take process. So I asked could they check out the breaks before I come to pick up the bike. He had then started to tell me that breaks are just noisy, clearly conveying they didn't want to work on the bike any further. In my head all I can think is this is a safety issue. I can't ride this bike until I know these brakes are safe. I am going to have to take it to another shop. So then I asked about what the charge is for fixing the bike. He explained because they only needed to tighten the bike pedals, they were going to charge me the $125 inspection fee and no labor cost, giving me a deal on the repair. So I am thinking about this, I am getting charged for a $125 inspection fee, but you're unwilling to inspect my breaks to see if my bike is safe to ride. Maybe this same thought clicked in his mind because he then said, we will check out the noisy breaks, as they are pretty easy to quiet. So are the breaks on my bike safe or did they just quiet them? So the next day I arrived. They assured me the pedals are nice and tight, how they should last a good while, as I assumed they would have done when they rebuilt the bike, and they explained it was the vibration of the bike that loosen the pedals. They explained how they cleaned up the breaks and they were nice and quiet now. So I decided to explained to them for the second time how had paid over $400 for a frame swap/ rebuild, they were the ones that rebuilt the bike, last ones that tightened up the pedals, and the last ones to reassembled my breaks. So I had clearly pointed out after riding the bike for one week and for only 67 miles it hard to believe that it was the vibration that loosen the pedals. With this new information the employee then decided to cut me an even better deal instead of charging me $125 for the bike inspection fee they charge me $56 for fixing the breaks and to have the pedals tightened. Reflecting back to the phone conversation the day before. Are the breaks fixed or just quieted? Is my bike safe to ride? Did this small bike studio open themselves up to a potential personal injury lawsuit? So to recap, I left Cranked Bike Studio paying them for the Improper job they did rebuilding my bike. Had my Intelligence insulted by being told the pedals became lose from vibration, and that noisy breaks are simply not worth inspecting. All of this has communicated to me, and hopefully to you as a reader. Profit is more if a priority than the safety of the customer. Would you ride my bike? read more

A gem! This is a top shelf bike shop, super helpful and knowledgeable employees for cycling folks looking to ride their first bike to their 100th race, they service all levels of bike and rider with grace and professionalism. read more

Needed a quick tire and wheel hub repair and Randy did an awesome job! Got me in super quick and very reasonably priced! These guys are busy every time I drive by, and now I see why! Highly recommend Cranked. Great job guys! read more

I love bikes (and bike stores) and this store fills any bike lovers needs. They have a large selection of road, mountain, children and comfort bikes. Was surprised by another reviewer's comment on pricing, because I find them to be very competitive- on bikes and accessories. They even have a basement full of old bikes and consignment bikes- lots of deals can be found down there! I love that they carry something other than Trek (like every other darn bike shop in Wisconsin). The bike mechanics are top notch and the staff is not pushy. They will give you information on bikes, even if you aren't ready to buy. Its a smaller store and not as shiny as the big box stores- but if you want great customer service and knowledgeable bike people- you need to visit Cranked! read more

Really cool shop. By far the biggest selection of Brooks saddles I have ever seen on display. A nice range of bikes and gear, all the way up to high end Orbeas. Very laid back, there is a friendly Labrador retriever wandering the store. In better weather, there are group rides every Tuesday evening. The best part of this shop, however, is the basement, where the used bikes are. Used bikes by the dozens! Cruisers, recumbants, really old bikes, mountain bikes, you name it! If you love bikes, you have got to browse the basement of Cranked. read more

Was a little disappointed on a few of their pricing but over all great place... lots and lots to see in the lil shop, be sure you have lots of time when visiting.... read more

These guys are experts and very friendly. I haven't seen what's downstairs for old/consignment bikes, but from what's upstairs for new road, mountain, comfort, kids bikes even it's not a budget shop per say. It is a specialty store, but part of you're paying for is the expertise the staff has to offer. They offer free tune ups thirty days after you buy your bike and today I brought my bike in easily two months after and a gentleman there dropped what he was doing, gave me a drink, told me about an event in the area, talked bikes with me for a minute, tuned up my bike. No one has the service or selection to match Cranked Bike Studio in Neenah! read more

Bought my first in 30 years at Cranked, after visiting other area bike shops. I test rode one expensive bike, one entry level bike with no pressure either way. Even though I bought the cheaper bike got first rate service. Every time I go in there I get great help. They work hard to keep you riding. I will never go to another bike shop. These guys are too great. read more

I have been to quite a few bike shops all over the country, and this one by far is my favorite. The staff are all pleasant and very helpful. I really like that the owner rolls up his sleeves and works with the staff as well. read more