I have been to Petes many times and the staff is always so helpful. They fixed my bike RIGHT before…read morea ride too, they are very accomodating and absolute experts.

Frustrated with online ordering? Here's my recent experience…read more.. I recently ordered a pair of Salomon ESCAPE VITANE Nordic poles from Pete's Garage. The order confirmation promised USPS shipping, but five days later, the USPS tracking still shows "Label Created - Awaiting Item." I contacted the store requesting a cancellation and refund, but they refused, insisting I pay and "wait for USPS," claiming it's a USPS problem. Meanwhile, the package has never left their facility. This experience highlights the challenges of relying on customer service promises when shipments don't actually move. A transparent shipping process, timely updates, and easy refund options are basic expectations in 2026. Lessons learned: Always check tracking immediately. Keep your bank/card ready for disputes if the store doesn't deliver. Companies that don't respect customer time or money risk losing credibility fast. Hopefully, sharing this helps others avoid similar frustrations and encourages better transparency in online retail.

This place is GREAT!!! Started by coming in with my wife to get her bike serviced. Expected to drop…read moreit off. Nope. The gentleman there was nice enough to look at it right then. He made some adjustments and said it needed no other work. No cost. Ironically, I had just purchased a used Trek. It needed some attention. Brought it in for new grips, tires, an annual tune up, and cleaning. They gave me the expectation of 10 days but got it back in 1/2 the time. Such great service! Well worth the money. Thank you

I have to give Wheel & Sprocket the highest rating! I have a Trek e-bike and recently when going…read moredownhill the control fell off the handlebars and bounced around in my spokes with the wires attached. Had it caught a spoke, it could've been disastrous for me--going head over and downhill to boot. I took my bike back to Wheel & Sprocket and spoke with Bob. He listened well to my issues with the bike and took care of all of them--he really went the extra mile in so many ways too numerous to mention here. They have retained my loyalty for years to come. Cannot recommend them more highly.

Hard to find nicer people. I brought in my long neglected…read morecommuter bicycle for a tune up. I still cannot believe it is the same bike now. Genuinely rides like a new set of wheels. I had to take it back a few weeks later for a minor tweak and they cared for it on the spot. I am not an athlete- I don't do 100 mile rides. I just like to commute by bike to work. Some of the larger bike stores sometimes don't seem to take you seriously unless you're riding a $10k road bike. Chain Reaction has never given me that impression. Very impressed and happy customer here!

Chain Reaction is Simply THE BICYCLE shop to go to in Appleton!!! If they don't have it, can't get…read moreit, or don't know about it, it's not worth your while! I've worked with the owner extensively over the past few months, and she has consistently met me where I am at and met my needs time and time again! If you are looking for exceptional, knowledgeable service in the Valley, you've found your shop!

This shop proves that customer service is alive and well! I brought a jogging stroller in with a…read moreflat tire, and expected to leave it for a week or so for the tire repair, and a general check-up. Not the way it worked out. I was asked to wait, and within 15-20 minutes it was ready. Very friendly staff, knowledgeable technician, and I thought very affordable. Might be on the edge of town, but really worth the short drive!

First new bike purchase where it wasn't just a unit out the door. Entire process was smooth, and…read moreoriented towards my needs only. In fact, Lora took the time even post sale to make sure my new bike was a perfect fit. Im really relieved to have found my LBS. From nutrition to cleats I'll be going to The Recyclist.

Friendly, friendly people. Rented e-bikes to see if my future wife would be comfortable riding…read morewhile I rode my MTB so we could go on rides together. The first 18 miles were great! She was having a great time and me too. Then, the e-boost kicked in on a tight corner that she did not negotiate and her face met a split rail fence (don't worry she is still as pretty as ever). A gash on her chin needed stitches. The good samaritan neighbors helped out and George agreed to come up and pick up the bikes. I will be back George, Thank you for helping us in a painful situation.

I brought my bike to Broken Spoke for the first time this week. The bike needed a tuneup and some…read moreadjustment. We were given timeline of about 4 days. The next day we received a call that my bike was finished. We worked with Ryan who was very professional, knowledgeable and personable. I highly recommend Broken Spoke for your cycling needs.

I stopped in today looking for a comfortable train bike and Deb helped me for about 3 hours. She…read morewas fantastic!! very patient. Deb is the best! I bought a giant sanoma....love it!! Thank you deb for taking your time and explaining things ..you we re very soft spoken and 110% customer service driven !! We will be back for more goodies ! Can't wait to show off my new ride and tell all my friends about you guys !!

I had put hours into a tiny electric scooter that I didn't think could be fixed anywhere. I tried…read moremaybe 20 mechanics and no one could fix it. The owner of this shop not only fixed in in less than 20 minutes but he did it with no tools. I would highly recommend this shop. I am beyond grateful and amazed at the level of expertise and knowledge this shop has. Thank you a million times over!!

My family and I were recently on vacation in Wisconsin: 30th HS reunion. My hubby is an avid…read morecyclist and he wanted to get rides in while I was hanging with my classmates! He rented a bike here and received the best service! Chuck, the manager, was awesome from the first phone call months ahead of time to when the bike was returned. The shop is well stocked with bikes for purchase or rental ,and the customer service there was great! Rentals are quite reasonable too! And if you want to do a group ride, there seems to be a group that goes after the shop closes. My husband joined in on a ride and it turned out my dad (who was a doctor, but has since retired) delivered his kids oh so long ago.......small world! Highly recommend this shop! You won't be sorry!

From the owner: Wade'z Bike and Adventure Shop is your local one stop bike shop…read more We're here to serve all your cycling needs including sales, service, and rentals.

BIG shout out to Cranked Bike Studio! Today we had an issue with our Thule bike carrier, we…read moreweren't able to tighten it properly and brought it into Cranked. In no time at all it was looked at and a new carrier was ordered. Why shop local? THIS IS WHY!! Their experience and customer service are exceptional. We bought our bicycles and carrier at Cranked Bike Studio, if we need anything - we have no doubt they are there to help.

Giving Cranked Bike Studio a one-star review is a truly fair review in my opinion, and one they…read morehave worked hard to earn. At the end of last summer (2025) I ran into a structural problem with my bike, that I brought off of Amazon, luckily for me the warranty gave me a new frame, however I had to find a place who could replace the frame. So, I reached out to Cranked Bike Studio, and they replaced the frame. However, due to the delay in getting the part from China by the time I got the bike back it was just too cold to ride it, so I stored the bike away until this past April when we had good days to ride the bike. I only got to ride the bike for one week and 67 miles, before the pedal assist went out, and the brakes would make a loud noise at 20 miles per hour or faster. I brought the bike back into Cranked Bike Studio. Explained to them they had done the frame swap/ rebuild and this is my first week riding the bike since then, told them the pedals assist isn't working, and the brakes are noisy at high speeds. So they said they will check it out and it would be a bit more than a week. Nearly three weeks later they reached out to let me know the bike is ready. They explained the PSA assist stop working because the pedals were loose, this really was the true cause of the issue. I asked about the breaks. He told me that they didn't know I had reported an issue with the breaks, and said sometimes they are not great at their in-take process. So I asked could they check out the breaks before I come to pick up the bike. He had then started to tell me that breaks are just noisy, clearly conveying they didn't want to work on the bike any further. In my head all I can think is this is a safety issue. I can't ride this bike until I know these brakes are safe. I am going to have to take it to another shop. So then I asked about what the charge is for fixing the bike. He explained because they only needed to tighten the bike pedals, they were going to charge me the $125 inspection fee and no labor cost, giving me a deal on the repair. So I am thinking about this, I am getting charged for a $125 inspection fee, but you're unwilling to inspect my breaks to see if my bike is safe to ride. Maybe this same thought clicked in his mind because he then said, we will check out the noisy breaks, as they are pretty easy to quiet. So are the breaks on my bike safe or did they just quiet them? So the next day I arrived. They assured me the pedals are nice and tight, how they should last a good while, as I assumed they would have done when they rebuilt the bike, and they explained it was the vibration of the bike that loosen the pedals. They explained how they cleaned up the breaks and they were nice and quiet now. So I decided to explained to them for the second time how had paid over $400 for a frame swap/ rebuild, they were the ones that rebuilt the bike, last ones that tightened up the pedals, and the last ones to reassembled my breaks. So I had clearly pointed out after riding the bike for one week and for only 67 miles it hard to believe that it was the vibration that loosen the pedals. With this new information the employee then decided to cut me an even better deal instead of charging me $125 for the bike inspection fee they charge me $56 for fixing the breaks and to have the pedals tightened. Reflecting back to the phone conversation the day before. Are the breaks fixed or just quieted? Is my bike safe to ride? Did this small bike studio open themselves up to a potential personal injury lawsuit? So to recap, I left Cranked Bike Studio paying them for the Improper job they did rebuilding my bike. Had my Intelligence insulted by being told the pedals became lose from vibration, and that noisy breaks are simply not worth inspecting. All of this has communicated to me, and hopefully to you as a reader. Profit is more if a priority than the safety of the customer. Would you ride my bike?