Frustrated with online ordering? Here's my recent experience…read more.. I recently ordered a pair of Salomon ESCAPE VITANE Nordic poles from Pete's Garage. The order confirmation promised USPS shipping, but five days later, the USPS tracking still shows "Label Created - Awaiting Item." I contacted the store requesting a cancellation and refund, but they refused, insisting I pay and "wait for USPS," claiming it's a USPS problem. Meanwhile, the package has never left their facility. This experience highlights the challenges of relying on customer service promises when shipments don't actually move. A transparent shipping process, timely updates, and easy refund options are basic expectations in 2026. Lessons learned: Always check tracking immediately. Keep your bank/card ready for disputes if the store doesn't deliver. Companies that don't respect customer time or money risk losing credibility fast. Hopefully, sharing this helps others avoid similar frustrations and encourages better transparency in online retail.

I traveled from three hours away to buy a bike from Pete's because it was on sale way cheaper than…read moreany store near me. The thing that really impressed me though was that later on when there was a warranty issue with the bike, they went out of their way to Help me out and fix the problem.

I have to give Wheel & Sprocket the highest rating! I have a Trek e-bike and recently when going…read moredownhill the control fell off the handlebars and bounced around in my spokes with the wires attached. Had it caught a spoke, it could've been disastrous for me--going head over and downhill to boot. I took my bike back to Wheel & Sprocket and spoke with Bob. He listened well to my issues with the bike and took care of all of them--he really went the extra mile in so many ways too numerous to mention here. They have retained my loyalty for years to come. Cannot recommend them more highly.

Due to a warranty issue with an Electra bike, the manager, Peter, suddenly found himself dealing…read morewith an irate customer (me). In the midst of a busy day he worked with me and eventually everything was straightened out. His patience and willingness to work with me was appreciated.

Chain Reaction is Simply THE BICYCLE shop to go to in Appleton!!! If they don't have it, can't get…read moreit, or don't know about it, it's not worth your while! I've worked with the owner extensively over the past few months, and she has consistently met me where I am at and met my needs time and time again! If you are looking for exceptional, knowledgeable service in the Valley, you've found your shop!

l received a gift of a box of bicycle parts from my son who painstakingly restored the Bob Jackson…read moreframe to original paint style and quality. I initially coordinated the shipment to a Neenah bike shop for completion. Due to their lack of interest in putting my bike together, I picked it up and brought it to Niki and Pete at Chain Reaction. They both appreciated my son's work and dug right in checking that all the parts were in the box. There were a few missing so they helped me select the right parts for me and went to work. In about a week, I had a functional 30 year old bicycle which rode, shifted and stopped like a new one. Thanks to their professionality and customer service, I will, again, drive out of my way to deal with Chain Reaction - my "Go To" shop!`

First new bike purchase where it wasn't just a unit out the door. Entire process was smooth, and…read moreoriented towards my needs only. In fact, Lora took the time even post sale to make sure my new bike was a perfect fit. Im really relieved to have found my LBS. From nutrition to cleats I'll be going to The Recyclist.

Recyclist Bicycle did a great job helping me with my grandson's bike. Alex was a very knowledgeable…read moreand valuable person to talk to about bikes.

Friendly, friendly people. Rented e-bikes to see if my future wife would be comfortable riding…read morewhile I rode my MTB so we could go on rides together. The first 18 miles were great! She was having a great time and me too. Then, the e-boost kicked in on a tight corner that she did not negotiate and her face met a split rail fence (don't worry she is still as pretty as ever). A gash on her chin needed stitches. The good samaritan neighbors helped out and George agreed to come up and pick up the bikes. I will be back George, Thank you for helping us in a painful situation.

I brought my bike to Broken Spoke for the first time this week. The bike needed a tuneup and some…read moreadjustment. We were given timeline of about 4 days. The next day we received a call that my bike was finished. We worked with Ryan who was very professional, knowledgeable and personable. I highly recommend Broken Spoke for your cycling needs.

I stopped in today looking for a comfortable train bike and Deb helped me for about 3 hours. She…read morewas fantastic!! very patient. Deb is the best! I bought a giant sanoma....love it!! Thank you deb for taking your time and explaining things ..you we re very soft spoken and 110% customer service driven !! We will be back for more goodies ! Can't wait to show off my new ride and tell all my friends about you guys !!

Lots of help, very knowledgeable, with no pressure, super friendly, and honest. cute little shop.read more

My family and I were recently on vacation in Wisconsin: 30th HS reunion. My hubby is an avid…read morecyclist and he wanted to get rides in while I was hanging with my classmates! He rented a bike here and received the best service! Chuck, the manager, was awesome from the first phone call months ahead of time to when the bike was returned. The shop is well stocked with bikes for purchase or rental ,and the customer service there was great! Rentals are quite reasonable too! And if you want to do a group ride, there seems to be a group that goes after the shop closes. My husband joined in on a ride and it turned out my dad (who was a doctor, but has since retired) delivered his kids oh so long ago.......small world! Highly recommend this shop! You won't be sorry!

From the owner: Wade'z Bike and Adventure Shop is your local one stop bike shop…read more We're here to serve all your cycling needs including sales, service, and rentals.

A gem! This is a top shelf bike shop, super helpful and knowledgeable employees for cycling folks…read morelooking to ride their first bike to their 100th race, they service all levels of bike and rider with grace and professionalism.

This review is easy as they are great people who know their stuff. We were looking to buy ebikes,…read moreand they were much friendlier and more knowledgeable than other shops we visited. The store is cramped as it is overflowing with bikes and gear and seems a little disorganized, but if you're just a little patient, you won't be disappointed. Very friendly folks!