I have been to Petes many times and the staff is always so helpful. They fixed my bike RIGHT before…read morea ride too, they are very accomodating and absolute experts.

Frustrated with online ordering? Here's my recent experience…read more.. I recently ordered a pair of Salomon ESCAPE VITANE Nordic poles from Pete's Garage. The order confirmation promised USPS shipping, but five days later, the USPS tracking still shows "Label Created - Awaiting Item." I contacted the store requesting a cancellation and refund, but they refused, insisting I pay and "wait for USPS," claiming it's a USPS problem. Meanwhile, the package has never left their facility. This experience highlights the challenges of relying on customer service promises when shipments don't actually move. A transparent shipping process, timely updates, and easy refund options are basic expectations in 2026. Lessons learned: Always check tracking immediately. Keep your bank/card ready for disputes if the store doesn't deliver. Companies that don't respect customer time or money risk losing credibility fast. Hopefully, sharing this helps others avoid similar frustrations and encourages better transparency in online retail.

I have purchased several bikes from Dave over the past 25 years and have found him to be capable,…read morehonest, and a great source foe help with tough to find parts for repairs. Our most recent purchase of two Trek E-bikes was a game-changer. With some arthritis in my neck, i cannot ride for long intervals on the road bikes any longer. the e-bike gets us out there with as much cardio as we want, but still in a comfortable more upright posture. Check him out - you won't be disappointed.

The owner is not very bright. Can not look at you when speaking to you. I bought a new e bike he…read moredid not how to set up the app. After 5 visits to set up the app he finally called Trek for instructions and then had a kid set it up. I went back to purchase an accessory when he saw me he went to his basement hideout and send a young kid in to help me. This kid did verify that David did not want to see me. The service I received after the purchase of this $3000.00 bike was horrible. I told the kid to tell two faced David to stick it where the sun does not shine. I will never again visit this bike store And will not recommend it to others. MV

This place is GREAT!!! Started by coming in with my wife to get her bike serviced. Expected to drop…read moreit off. Nope. The gentleman there was nice enough to look at it right then. He made some adjustments and said it needed no other work. No cost. Ironically, I had just purchased a used Trek. It needed some attention. Brought it in for new grips, tires, an annual tune up, and cleaning. They gave me the expectation of 10 days but got it back in 1/2 the time. Such great service! Well worth the money. Thank you

I have to give Wheel & Sprocket the highest rating! I have a Trek e-bike and recently when going…read moredownhill the control fell off the handlebars and bounced around in my spokes with the wires attached. Had it caught a spoke, it could've been disastrous for me--going head over and downhill to boot. I took my bike back to Wheel & Sprocket and spoke with Bob. He listened well to my issues with the bike and took care of all of them--he really went the extra mile in so many ways too numerous to mention here. They have retained my loyalty for years to come. Cannot recommend them more highly.

Thank you Bike Hub for fixing my electric bike. Other bike shops in town said it would be a…read more"liability" to fix my ebike because I didn't buy it from them. (Ridiculous of course) You actually fixed it while I waited. Your team was knowledgeable, helpful, and very friendly. I will be back.

I love this place so much. My daughter and I got our bikes here and after using big-box store…read morebikes my entire life I wanted a high-quality bike for my daughter and myself. We went in several times before we chose bikes and everyone was so nice and helpful. I have back and neck issues and told them what I needed in a bike and they chose the perfect bike for me. It's so nice that I can stop in there at any time with any questions and they are always so helpful. They are also conveniently located off the Fox River Trail. I am not athletic and I don't distance bike but they treat everyone the same- everyone is treated well and their needs are listened to. You feel valued here.

Great service, pricing that beats any other services, quick turn around. If needing a bike…read morerepaired, contact this guy first, you won't be disappointed. Straight forward and honest, doesn't try to upsell anything. You will not find better nor cheaper service anywhere else. Only thing cheaper is to do the work yourself. Don't expect accessories, just great service

Really happy with tune up and repairs on my old Trek !! He was able to adjust properly and hitting…read moreall the gears. I'll drop it off this winter for tune up. Instead of waiting 16 years. Great price. Fast service !!

Brought my Trek 5200 in because the rear derailleur cable broke . They replaced the cable and…read morecleaned both shifters. Did a great job. This bike shifts great now! Did the repair really fast and for a low price. Thanks! Dave J.

I bring my wife's bike here every year for maintenance and tune up. Fair prices and timely…read moreturnaround.

BIG shout out to Cranked Bike Studio! Today we had an issue with our Thule bike carrier, we…read moreweren't able to tighten it properly and brought it into Cranked. In no time at all it was looked at and a new carrier was ordered. Why shop local? THIS IS WHY!! Their experience and customer service are exceptional. We bought our bicycles and carrier at Cranked Bike Studio, if we need anything - we have no doubt they are there to help.

Giving Cranked Bike Studio a one-star review is a truly fair review in my opinion, and one they…read morehave worked hard to earn. At the end of last summer (2025) I ran into a structural problem with my bike, that I brought off of Amazon, luckily for me the warranty gave me a new frame, however I had to find a place who could replace the frame. So, I reached out to Cranked Bike Studio, and they replaced the frame. However, due to the delay in getting the part from China by the time I got the bike back it was just too cold to ride it, so I stored the bike away until this past April when we had good days to ride the bike. I only got to ride the bike for one week and 67 miles, before the pedal assist went out, and the brakes would make a loud noise at 20 miles per hour or faster. I brought the bike back into Cranked Bike Studio. Explained to them they had done the frame swap/ rebuild and this is my first week riding the bike since then, told them the pedals assist isn't working, and the brakes are noisy at high speeds. So they said they will check it out and it would be a bit more than a week. Nearly three weeks later they reached out to let me know the bike is ready. They explained the PSA assist stop working because the pedals were loose, this really was the true cause of the issue. I asked about the breaks. He told me that they didn't know I had reported an issue with the breaks, and said sometimes they are not great at their in-take process. So I asked could they check out the breaks before I come to pick up the bike. He had then started to tell me that breaks are just noisy, clearly conveying they didn't want to work on the bike any further. In my head all I can think is this is a safety issue. I can't ride this bike until I know these brakes are safe. I am going to have to take it to another shop. So then I asked about what the charge is for fixing the bike. He explained because they only needed to tighten the bike pedals, they were going to charge me the $125 inspection fee and no labor cost, giving me a deal on the repair. So I am thinking about this, I am getting charged for a $125 inspection fee, but you're unwilling to inspect my breaks to see if my bike is safe to ride. Maybe this same thought clicked in his mind because he then said, we will check out the noisy breaks, as they are pretty easy to quiet. So are the breaks on my bike safe or did they just quiet them? So the next day I arrived. They assured me the pedals are nice and tight, how they should last a good while, as I assumed they would have done when they rebuilt the bike, and they explained it was the vibration of the bike that loosen the pedals. They explained how they cleaned up the breaks and they were nice and quiet now. So I decided to explained to them for the second time how had paid over $400 for a frame swap/ rebuild, they were the ones that rebuilt the bike, last ones that tightened up the pedals, and the last ones to reassembled my breaks. So I had clearly pointed out after riding the bike for one week and for only 67 miles it hard to believe that it was the vibration that loosen the pedals. With this new information the employee then decided to cut me an even better deal instead of charging me $125 for the bike inspection fee they charge me $56 for fixing the breaks and to have the pedals tightened. Reflecting back to the phone conversation the day before. Are the breaks fixed or just quieted? Is my bike safe to ride? Did this small bike studio open themselves up to a potential personal injury lawsuit? So to recap, I left Cranked Bike Studio paying them for the Improper job they did rebuilding my bike. Had my Intelligence insulted by being told the pedals became lose from vibration, and that noisy breaks are simply not worth inspecting. All of this has communicated to me, and hopefully to you as a reader. Profit is more if a priority than the safety of the customer. Would you ride my bike?