Frustrated with online ordering? Here's my recent experience…read more.. I recently ordered a pair of Salomon ESCAPE VITANE Nordic poles from Pete's Garage. The order confirmation promised USPS shipping, but five days later, the USPS tracking still shows "Label Created - Awaiting Item." I contacted the store requesting a cancellation and refund, but they refused, insisting I pay and "wait for USPS," claiming it's a USPS problem. Meanwhile, the package has never left their facility. This experience highlights the challenges of relying on customer service promises when shipments don't actually move. A transparent shipping process, timely updates, and easy refund options are basic expectations in 2026. Lessons learned: Always check tracking immediately. Keep your bank/card ready for disputes if the store doesn't deliver. Companies that don't respect customer time or money risk losing credibility fast. Hopefully, sharing this helps others avoid similar frustrations and encourages better transparency in online retail.

I traveled from three hours away to buy a bike from Pete's because it was on sale way cheaper than…read moreany store near me. The thing that really impressed me though was that later on when there was a warranty issue with the bike, they went out of their way to Help me out and fix the problem.

The owner is not very bright. Can not look at you when speaking to you. I bought a new e bike he…read moredid not how to set up the app. After 5 visits to set up the app he finally called Trek for instructions and then had a kid set it up. I went back to purchase an accessory when he saw me he went to his basement hideout and send a young kid in to help me. This kid did verify that David did not want to see me. The service I received after the purchase of this $3000.00 bike was horrible. I told the kid to tell two faced David to stick it where the sun does not shine. I will never again visit this bike store And will not recommend it to others. MV

I have to give Wheel & Sprocket the highest rating! I have a Trek e-bike and recently when going…read moredownhill the control fell off the handlebars and bounced around in my spokes with the wires attached. Had it caught a spoke, it could've been disastrous for me--going head over and downhill to boot. I took my bike back to Wheel & Sprocket and spoke with Bob. He listened well to my issues with the bike and took care of all of them--he really went the extra mile in so many ways too numerous to mention here. They have retained my loyalty for years to come. Cannot recommend them more highly.

Due to a warranty issue with an Electra bike, the manager, Peter, suddenly found himself dealing…read morewith an irate customer (me). In the midst of a busy day he worked with me and eventually everything was straightened out. His patience and willingness to work with me was appreciated.

I love this place so much. My daughter and I got our bikes here and after using big-box store…read morebikes my entire life I wanted a high-quality bike for my daughter and myself. We went in several times before we chose bikes and everyone was so nice and helpful. I have back and neck issues and told them what I needed in a bike and they chose the perfect bike for me. It's so nice that I can stop in there at any time with any questions and they are always so helpful. They are also conveniently located off the Fox River Trail. I am not athletic and I don't distance bike but they treat everyone the same- everyone is treated well and their needs are listened to. You feel valued here.

Great place to get a bike. Their customer service is incredible and very listening. Their bikes are…read moregreat and have good supply in store.

Great service, pricing that beats any other services, quick turn around. If needing a bike…read morerepaired, contact this guy first, you won't be disappointed. Straight forward and honest, doesn't try to upsell anything. You will not find better nor cheaper service anywhere else. Only thing cheaper is to do the work yourself. Don't expect accessories, just great service

Really happy with tune up and repairs on my old Trek !! He was able to adjust properly and hitting…read moreall the gears. I'll drop it off this winter for tune up. Instead of waiting 16 years. Great price. Fast service !!

I bring my wife's bike here every year for maintenance and tune up. Fair prices and timely…read moreturnaround.

Fantastic same-day walk-in service! They were booked 1-1/2 weeks out for full tune-up but got my…read moretires and chain lube done in under 10 minutes.

A gem! This is a top shelf bike shop, super helpful and knowledgeable employees for cycling folks…read morelooking to ride their first bike to their 100th race, they service all levels of bike and rider with grace and professionalism.

This review is easy as they are great people who know their stuff. We were looking to buy ebikes,…read moreand they were much friendlier and more knowledgeable than other shops we visited. The store is cramped as it is overflowing with bikes and gear and seems a little disorganized, but if you're just a little patient, you won't be disappointed. Very friendly folks!