Frustrated with online ordering? Here's my recent experience…read more.. I recently ordered a pair of Salomon ESCAPE VITANE Nordic poles from Pete's Garage. The order confirmation promised USPS shipping, but five days later, the USPS tracking still shows "Label Created - Awaiting Item." I contacted the store requesting a cancellation and refund, but they refused, insisting I pay and "wait for USPS," claiming it's a USPS problem. Meanwhile, the package has never left their facility. This experience highlights the challenges of relying on customer service promises when shipments don't actually move. A transparent shipping process, timely updates, and easy refund options are basic expectations in 2026. Lessons learned: Always check tracking immediately. Keep your bank/card ready for disputes if the store doesn't deliver. Companies that don't respect customer time or money risk losing credibility fast. Hopefully, sharing this helps others avoid similar frustrations and encourages better transparency in online retail.

I traveled from three hours away to buy a bike from Pete's because it was on sale way cheaper than…read moreany store near me. The thing that really impressed me though was that later on when there was a warranty issue with the bike, they went out of their way to Help me out and fix the problem.

So very helpful and patient. Thank you for your help and repair on my grandson's bike!!! It was a…read moregood lesson for me, too!!! Awesome!!!

I am new to road biking for competition, the employees here were extremely helpful. They took the…read moretime to answer my questions. The prices are comparable to large bike chains. The shop was small but had a large selection of bike. I loved this small town bike shop.

I love this place so much. My daughter and I got our bikes here and after using big-box store…read morebikes my entire life I wanted a high-quality bike for my daughter and myself. We went in several times before we chose bikes and everyone was so nice and helpful. I have back and neck issues and told them what I needed in a bike and they chose the perfect bike for me. It's so nice that I can stop in there at any time with any questions and they are always so helpful. They are also conveniently located off the Fox River Trail. I am not athletic and I don't distance bike but they treat everyone the same- everyone is treated well and their needs are listened to. You feel valued here.

Great place to get a bike. Their customer service is incredible and very listening. Their bikes are…read moregreat and have good supply in store.

I was traveling on my bike from Iowa to Door County and got a flat tire. I stopped in to see if I…read morecould get my tire fixed on the immediate fly. The two gents there were very helpful, kind, thorough, and quick. They really saved my day off traveling. Much thanks too Stadium Cycle West!!

All the staff really went out of their way to help my husband and I when we were bike touring…read more Jordan especially went the extra mile to make sure I had everything I needed. He put aside his work to ensure we could get back on the road quickly! Can't recommend them enough! Thanks so much! You were there when we needed you!

Went here on 7/11/22.... Very cool place. People are very helpful and professional. Looking at…read moregetting a bike from this place. They do a good job. Enjoy the pics. They have sooooo much to look at and check out! Until the next review, Yelp-Steve-O, out

Staff was knowledgeable and friendly. I loved that I could test ride as many bikes as I wanted…read morebefore purchase. I purchased a used framed brand fat tire bike. Snagged up some basic accessories and out the door we were. Excellent service overall!

This was my first time at the east side location, I bought my bike at the west side a couple years…read moreago. Brought my bike in to get it tuned up so when the warm weather gets here I'll be ready to ride. Since I will be riding to work sometimes, they had some great suggestions for a rack and helped me find a new helmet, along with making sure it fit correctly. They have huge selection of bikes and the store is organized well so it's easy to see and find what you want. The people are expert and can answer any question's you have. I also love that don't pressure you to buy, no hard sales tactics. Prices are what you would expect for the merchandise they sell, the merchandise is high quality so you get what you pay for, totally with it. They provide great service and also have a bike trade in program. I highly recommend this business.

From the owner: Stadium Bike East is your guide to ride. A full service bicycle dealer in Green Bay, Wisconsin. 2…read morelocations in Green Bay and part of a 5 store chain which includes the Trek Stores in Wausau, Stevens Point and Sheboygan

This review is easy as they are great people who know their stuff. We were looking to buy ebikes,…read moreand they were much friendlier and more knowledgeable than other shops we visited. The store is cramped as it is overflowing with bikes and gear and seems a little disorganized, but if you're just a little patient, you won't be disappointed. Very friendly folks!

Giving Cranked Bike Studio a one-star review is a truly fair review in my opinion, and one they…read morehave worked hard to earn. At the end of last summer (2025) I ran into a structural problem with my bike, that I brought off of Amazon, luckily for me the warranty gave me a new frame, however I had to find a place who could replace the frame. So, I reached out to Cranked Bike Studio, and they replaced the frame. However, due to the delay in getting the part from China by the time I got the bike back it was just too cold to ride it, so I stored the bike away until this past April when we had good days to ride the bike. I only got to ride the bike for one week and 67 miles, before the pedal assist went out, and the brakes would make a loud noise at 20 miles per hour or faster. I brought the bike back into Cranked Bike Studio. Explained to them they had done the frame swap/ rebuild and this is my first week riding the bike since then, told them the pedals assist isn't working, and the brakes are noisy at high speeds. So they said they will check it out and it would be a bit more than a week. Nearly three weeks later they reached out to let me know the bike is ready. They explained the PSA assist stop working because the pedals were loose, this really was the true cause of the issue. I asked about the breaks. He told me that they didn't know I had reported an issue with the breaks, and said sometimes they are not great at their in-take process. So I asked could they check out the breaks before I come to pick up the bike. He had then started to tell me that breaks are just noisy, clearly conveying they didn't want to work on the bike any further. In my head all I can think is this is a safety issue. I can't ride this bike until I know these brakes are safe. I am going to have to take it to another shop. So then I asked about what the charge is for fixing the bike. He explained because they only needed to tighten the bike pedals, they were going to charge me the $125 inspection fee and no labor cost, giving me a deal on the repair. So I am thinking about this, I am getting charged for a $125 inspection fee, but you're unwilling to inspect my breaks to see if my bike is safe to ride. Maybe this same thought clicked in his mind because he then said, we will check out the noisy breaks, as they are pretty easy to quiet. So are the breaks on my bike safe or did they just quiet them? So the next day I arrived. They assured me the pedals are nice and tight, how they should last a good while, as I assumed they would have done when they rebuilt the bike, and they explained it was the vibration of the bike that loosen the pedals. They explained how they cleaned up the breaks and they were nice and quiet now. So I decided to explained to them for the second time how had paid over $400 for a frame swap/ rebuild, they were the ones that rebuilt the bike, last ones that tightened up the pedals, and the last ones to reassembled my breaks. So I had clearly pointed out after riding the bike for one week and for only 67 miles it hard to believe that it was the vibration that loosen the pedals. With this new information the employee then decided to cut me an even better deal instead of charging me $125 for the bike inspection fee they charge me $56 for fixing the breaks and to have the pedals tightened. Reflecting back to the phone conversation the day before. Are the breaks fixed or just quieted? Is my bike safe to ride? Did this small bike studio open themselves up to a potential personal injury lawsuit? So to recap, I left Cranked Bike Studio paying them for the Improper job they did rebuilding my bike. Had my Intelligence insulted by being told the pedals became lose from vibration, and that noisy breaks are simply not worth inspecting. All of this has communicated to me, and hopefully to you as a reader. Profit is more if a priority than the safety of the customer. Would you ride my bike?