Shockingly Rude Receptionist Grace (Serena) -- Didn't Even Get to Have My Massage…read moreUPDATE: read owners response at end!!!!
I've never left a spa in tears before, but my experience at La Peau Day Spa today was awful -- and I didn't even get to have the massage I booked because of how disrespectful the receptionist, Grace, was.
I called earlier in the day to book a same-day lymphatic massage and asked if there were any October specials. Grace told me there weren't, which seemed strange for a spa but I booked anyway -- a $180 service for 2:00 PM.
When I arrived, I had to get Grace's attention to check in. While in the restroom, I saw a sign listing October specials -- including a hot stone massage for $140 (normally $160). When I mentioned it, politely, just to make her aware, she got very short with me. I even said I didn't want to disrupt my therapist's schedule, but she snapped, "Do you want to change it or not?" Eventually, she tried to change it, then told me she couldn't because that therapist doesn't offer that service. I said that was totally fine -- I was looking forward to the lymphatic massage anyway.
I also had a gift card from one of their events and asked what services it could be used toward. She kept contradicting herself, couldn't give me a straight answer, and started texting without looking up or responding to me. I even complimented her nails to lighten the mood -- no acknowledgment, no eye contact, just more attitude.
By this point, I was uncomfortable but trying to stay polite. When I finally went back with the massage therapist (Marissa, who was lovely), Grace/Serena (the fake name she gave me when I asked because she knew her behavior was disgusting, which I did say but never did I say anything towards her or call her names, I did tell her she mad me uncomfortable and was disrespectful) she kept interrupting and acting like there was some big issue when there wasn't. I was actually shaking from how she treated me.
In the end, I was so upset I couldn't go through with the service. Grace "Serena" told me I "made her uncomfortable," after I let her know how much she was upsetting me and making me uncomfortable... which was completely backwards, she sounded desperate to keep herself out of trouble-- I had been nothing but courteous. I even wanted to tip Marissa for her time, but Grace wouldn't allow that either.
I will never return to La Peau Day Spa, and I hope management sees this and provides Serena with serious customer service training. No client should be treated this way -- especially not in a place that's supposed to be about relaxation and care.
Update: Management /the owner saw this, called me, defended Grace and lied to me... then proceeded to tell me she knows people at Yelp and will be sure to get my review taken down!!!