We love this place. We've been here a few times. The service is excellent, the restaurant is great…read moreand the views are amazing. Rock solid hotel for the area.

Title: Beautiful hotel - but a confirmed booking was suddenly withdrawn…read more I truly wanted to love this hotel. In fact, I still wish our stay there had worked out. For context: every two years, I donate my time to mentor a small group of aspiring photographers who fly in to work with me for about a week. It's a non-profit initiative that continues the legacy of my own mentor when I was a teenager. For the upcoming workshop, we planned to start with two days around the Salton Sea, and this hotel looked like a wonderful fit. After some research, we contacted the hotel and asked if they could match an offer we had received for this hotel from the German travel portal HRS for five double rooms (two beds per room) for $1,848 all-inclusive for two nights, including breakfast. It was slightly above our budget, but we were willing to make it work. The sales manager replied: "I think I can work with you on the rate. I just want to make sure a single king-size bed in each room is ok and if 6 rooms will be enough for your group." We confirmed that arrangement, adjusted our group so most participants would share beds for the two nights, and accepted the sixth room offered to accommodate everyone. We then: - confirmed the booking - received and returned the credit card authorization form - drove to the hotel to inspect the property in person - cancelled the alternatives we had on hold Two days later, we received another message from the hotel explaining that the rate had been misunderstood internally -- it had been read as $1,848 per night rather than for the two-night stay. Unfortunately, despite a long email exchange, the hotel ultimately declined to honor the arrangement and suggested we look elsewhere. The result: we had to restart the search on short notice, and I will now make another 500-mile round trip to inspect the replacement hotel. That was disappointing, especially because the property itself looked lovely and we were genuinely excited about staying there. Mistakes can happen in any business. What matters is how they are handled. In this case, the solution was to ask the customer to absorb the consequences. If you plan to stay here, I would recommend confirming rates and all conditions very carefully, particularly since they upcharge a resort rate - and when scouting it, it felt like a very nice small boutique hotel to me, far away from a resort (which was fine to me, as we were looking for a place to sleep and leave after breakfast ;-)

While the venue is nice, the service are expensive and there aren't that many amenities available…read moresuch as a pool or a regular sized hot tub. There was a fountain they told us you could take a dip in but it's shallow and you can't swim in it. I had the Spring Awakening Citrus Blossom Body Therapy Massage. This is a different massage that includes water therapy. My masseuse was very nice and attentive. She walked me through the entire process so that I would feel comfortable. Overall, the massage was nice and relaxing but the amenities are limited. Even though the services are great, it's not enough to make me want to go back.

This is a photo of the room that we spent $1200 on. It hasn't been updated in 50 years It was not…read morea good experience don't highly recommend this hotel even though the staff is very accommodating the rooms really bad it looks like they went to IKEA or HomeGoods and put a bunch of random furniture in the room. I was with a bunch of girls and we all agree that it looked like we were in A neighborhood with a bunch of condos did not feel like we are in a resort or spa. You would think the manager would've comped the room being that it was so bad he did not do that he said that we're lucky that we got a cancellation fee waived. If you're gonna say anywhere stay at the Sands Hotel.

Came here for a work event. The rooms are nice and what you…read morewould expect for how much you pay. Hey do you have a nice gym and I appreciate the free classes. I enjoyed having a swimming pool and hot tub right outside my door. Also, I liked having parking available very close by. I had to use the text service with the hospitality staff and everything was answered promptly and the requests were fulfilled quickly.

I stayed here for stagecoach and it was a great hotel. Upon arrival, we were welcomed with a bag of…read morepretzels and a poppi to cool off from the heat. The hotel was busy but it was big enough that it didn't feel crowded. The hotel room was comfy! There was a welcome gift in the room when we arrived which was great. They provided toothbrushes, electrolytes, balm and a pack of wet wipes. There was a pool right outside our room which was easy to relax at. On Saturday, there was a list of events going on by the pools which was a fun concept. The bus pick up was right by the check in so thankfully our room was close enough that it wasn't a far walk. The hotel is gated so I felt safe my whole stay. Overall I'd definitely stay here again!

This is my second time here because it's beautiful, secluded and gated. The units are very cozy…read morewith a great view of the mountains. I have booked 2 studios via Airbnb with smooth sailing. No issues. This gated community offers several pools that are kept very clean, a gym, and saunas. Located very close to Old Town La Quinta which is super cute. Okay, now for the downside: *The lower units tend to have the AC unit located outside the wall where the bed is. Noisy. Bring ear plugs! *The renters, tenants etc above tend to be loud and it can sound like they are running a marathon from time to time. *Upper Units are preferable to me *If your studio is separated to another unit by a security door you can hear the people. They need a sound proof door!!! *No one bothers to adhere to the "pool rules." Kids do run, people bring speakers and play their music when it clearly states "No music unless you wear headphones or ear pods. -Plenty of parking -They just installed EV chargers-Yay! Would definitely continue to stay here. I just know what to avoid:)

The layout of the villa was fantastic! Plenty of well kept pools / we brought our own pool toys…read more Landscape was extremely green and brimming with trees. Big spacious rooms and furnished with pleasant furniture. Kitchen was well equipped. A sign informed us that there were 8 pool towels and $25 for each missing towels. There were 6 towels when we checked in. Geez! Called the management and got that cleared. NOISE-MONITOR devise sitting on the wall....kiddos played a little music and 10:10 we get a text to turn off the music. The person who works at the entrance is one grumpy guy. Gag!!!

What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

We came to this hotel expecting a nice experience for our family of 7, but unfortunately almost…read moreeverything went wrong from the moment we arrived. We booked 2 rooms, and one of them had a horrible smell of bleach and medicine. It was so bad that we immediately asked for a different room. We then had to wait over an hour with all of our guests before getting another room. What made it worse was that the staff admitted they would not give that room to anyone else because of the smell, yet they were originally ready to give it to us. Then both rooms had toilet issues. One of the toilets was clogged and not functioning properly from the beginning, which created another mess and forced us to get a third room. On top of that, most of the room keys they gave us did not work properly. The staff was aware of the issue, but even the replacement keys were malfunctioning. We constantly had to share keys between family members just to get into our rooms. After all of that, we decided to relax by the pool and enjoy some quiet music with our family. There were other guests around us enjoying themselves as well, and the music was not loud or disruptive. However, one staff member approached us very rudely and told us we could not play music. We explained that we have been coming here for 22 years and this had never been an issue before. Her response was, "That's fine, you don't have to come back here," which was extremely rude and unprofessional. She also made comments about calling security if she had to repeat herself, which felt more like a threat than customer service. It is very disappointing to see such a nice establishment damage its reputation because of poorly trained and unprofessional staff who clearly do not know how to communicate with guests or provide proper customer service.

Love this place -- have been staying here for several decade ... but love the changes that the…read moreTommy Bahama hotel group have added to the resort. The rooms are spacious, the pool area is relaxing, the grounds and landscaping are beautiful, and the staff are so friendly and welcoming. Did not get a chance to try the spa this time, but was able to enjoy some food in the bar area while waiting for the shuttle to the tennis tournament. Love that they had some fun tennis themed menu and decor for the BNP Paribas Open. Would definitely stay here again when I'm in the Coachella Valley area.

Girlfriend and I were really looking forward to this stay, as we love the brand, and have visited…read morenumerous Tommy Bahama restaurants and stores. I own numerous shirts, shorts, and other Tommy Bahama garments. The staff is very unrefined and even came across totally uninterested in helping (at the front desk) and bored. Bar staff having loud personal conversations while ignoring bar patrons. All in all, it just didn't feel like a high-end resort, and there was a general lack of care and attentiveness across the board. A manager checked in with us during our dinner, at which point I communicated that we had been provided no forks for our dessert--and the response was something akin to "I ALWAYS get on them about this!" or "I have to remind them over and over..." So this was apparently a common issue. Again, front desk employees don't care--there was no explaining that there are bikes available to guests or citrus to pick and get juiced. Not welcoming. And barely acknowledged me when I dropped the keys off as I checked out. WiFi was bad in the room--but front desk didn't pick up when I called. Also poor cell service on the property. The food was good and the property looks lovely. Room was nice. Although you could see the bathroom door was swelled from water damage. And that looks tacky. It feels like there's a lack of good candidates for staffing in the desert. And perhaps poor training. I want to feel like the staff wants to be there. Pretend and help keep up the illusion. Both my girlfriend and I left feeling a bit disappointed--and seeing the cracks in the illusion.

Real nice Hotel, with many activities that the hotel has to offer for families. Clean and pricing…read moreis very reasonable. Lower area lobby is great with food options and drinks at the bar. Huge TVs for sports games showing, and a cool arcade for the kids up above. Reason for my rating of 4 out of 5, we constantly had a problem with our keys deactivating, several times we had to go down stairs to activate them again and again. It's a family hotel so there's a lot of children, with that being said children are running around halls and floors causing rumbling throughout. Sometimes relaxing in your room may not be possible due to noises. The coffee shop was definitely a plus, the downside is the employees are not patient and good service depends on if they are tipped. Cava was great and customer service and food on point! We will be back regardless of small issues, hopefully the hotel can fix these issues for a 5 star next time.

Super chill spot! Check-in was a breeze, staff was friendly, and the views are awesome. They offer…read morebreakfast, and you can even order the night before, which is pretty convenient. I had a breakfast burrito and it was good, would've preferred fries or tots instead of chips, but still tasty. The place has a golf course, a cute pool, and tons of restaurants and amenities, so you really don't have to leave if you don't want to. Perfect spot to relax and enjoy the scenery.

Helpful staff (thank you Victoria!), clean + spacious rooms, good value, nice included breakfast…read morebuffet with omelettes to order. Absolutely no complaints for the price point, other than that i wish the evening happy hour had more NA drinks (the only NA options were sodas).

During the guest reception, we were told we would have to eat our outside food outside in the 100…read moredegree weather instead of eating atrium.

I had such an amazing experience at Sands Hotel & Spa that I felt like I had to share every detail…read more From the moment I walked in, the atmosphere was absolutely stunning modern, vibrant, and effortlessly relaxing. But what truly made my stay stand out was the exceptional service, especially from Summer at check-in. Summer went above and beyond to make sure everything was perfect from the start. She greeted me with such a warm, genuine smile that instantly made me feel welcome and taken care of. You can tell right away when someone truly enjoys what they do, and that was exactly the energy she gave. She didn't just rush through the check-in process she took her time to explain everything clearly, from the amenities to the spa services, and even gave personalized recommendations that made my stay so much better. What really stood out was how attentive and detail oriented she was. She made sure my room preferences were met without me even having to ask twice, and she answered all my questions with patience and professionalism. It felt less like a standard hotel check-in and more like a personalized concierge experience. That level of care is rare and honestly set the tone for the entire visit. The hotel itself is beautiful clean, stylish, and peaceful but its employees like Summer who truly elevate the experience. She made me feel valued as a guest, not just another reservation. Because of her, I would absolutely return and recommend this hotel to anyone looking for both luxury and outstanding service. Thank you, Summer, for making my stay unforgettable!

Another perfect stay at Sands! From the moment we arrived, Liz and her staff provided the best…read moreservice as always. It's all the little touches and the people that work there that make Sands such a special place. It is our go to getaway spot every chance. we get!