While the venue is nice, the service are expensive and there aren't that many amenities available…read moresuch as a pool or a regular sized hot tub. There was a fountain they told us you could take a dip in but it's shallow and you can't swim in it. I had the Spring Awakening Citrus Blossom Body Therapy Massage. This is a different massage that includes water therapy. My masseuse was very nice and attentive. She walked me through the entire process so that I would feel comfortable. Overall, the massage was nice and relaxing but the amenities are limited. Even though the services are great, it's not enough to make me want to go back.

This is a photo of the room that we spent $1200 on. It hasn't been updated in 50 years It was not…read morea good experience don't highly recommend this hotel even though the staff is very accommodating the rooms really bad it looks like they went to IKEA or HomeGoods and put a bunch of random furniture in the room. I was with a bunch of girls and we all agree that it looked like we were in A neighborhood with a bunch of condos did not feel like we are in a resort or spa. You would think the manager would've comped the room being that it was so bad he did not do that he said that we're lucky that we got a cancellation fee waived. If you're gonna say anywhere stay at the Sands Hotel.

We love this place. We've been here a few times. The service is excellent, the restaurant is great…read moreand the views are amazing. Rock solid hotel for the area.

Title: Beautiful hotel - but a confirmed booking was suddenly withdrawn…read more I truly wanted to love this hotel. In fact, I still wish our stay there had worked out. For context: every two years, I donate my time to mentor a small group of aspiring photographers who fly in to work with me for about a week. It's a non-profit initiative that continues the legacy of my own mentor when I was a teenager. For the upcoming workshop, we planned to start with two days around the Salton Sea, and this hotel looked like a wonderful fit. After some research, we contacted the hotel and asked if they could match an offer we had received for this hotel from the German travel portal HRS for five double rooms (two beds per room) for $1,848 all-inclusive for two nights, including breakfast. It was slightly above our budget, but we were willing to make it work. The sales manager replied: "I think I can work with you on the rate. I just want to make sure a single king-size bed in each room is ok and if 6 rooms will be enough for your group." We confirmed that arrangement, adjusted our group so most participants would share beds for the two nights, and accepted the sixth room offered to accommodate everyone. We then: - confirmed the booking - received and returned the credit card authorization form - drove to the hotel to inspect the property in person - cancelled the alternatives we had on hold Two days later, we received another message from the hotel explaining that the rate had been misunderstood internally -- it had been read as $1,848 per night rather than for the two-night stay. Unfortunately, despite a long email exchange, the hotel ultimately declined to honor the arrangement and suggested we look elsewhere. The result: we had to restart the search on short notice, and I will now make another 500-mile round trip to inspect the replacement hotel. That was disappointing, especially because the property itself looked lovely and we were genuinely excited about staying there. Mistakes can happen in any business. What matters is how they are handled. In this case, the solution was to ask the customer to absorb the consequences. If you plan to stay here, I would recommend confirming rates and all conditions very carefully, particularly since they upcharge a resort rate - and when scouting it, it felt like a very nice small boutique hotel to me, far away from a resort (which was fine to me, as we were looking for a place to sleep and leave after breakfast ;-)

Came here for a work event. The rooms are nice and what you…read morewould expect for how much you pay. Hey do you have a nice gym and I appreciate the free classes. I enjoyed having a swimming pool and hot tub right outside my door. Also, I liked having parking available very close by. I had to use the text service with the hospitality staff and everything was answered promptly and the requests were fulfilled quickly.

I stayed here for stagecoach and it was a great hotel. Upon arrival, we were welcomed with a bag of…read morepretzels and a poppi to cool off from the heat. The hotel was busy but it was big enough that it didn't feel crowded. The hotel room was comfy! There was a welcome gift in the room when we arrived which was great. They provided toothbrushes, electrolytes, balm and a pack of wet wipes. There was a pool right outside our room which was easy to relax at. On Saturday, there was a list of events going on by the pools which was a fun concept. The bus pick up was right by the check in so thankfully our room was close enough that it wasn't a far walk. The hotel is gated so I felt safe my whole stay. Overall I'd definitely stay here again!

Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

Rooms are very expensive and nice enough. The ice machine and filtered water area on the 2nd floor…read moresmells like vomit. All the pool seating was taken by 6am. We pay a lot to stay here but can't use the pool area. I thought it would be a fun family stay but we barely were able to use the pools. I was willing to pay for the reserved seating and cabanas but they were all taken too. I requested extra towels and pillows which took 2 hours and multiple calls to have them delivered. I can't recommend this resort. There's plenty of other options around the area. We expressed our concerns with the front desk while checking out. They said they'd give our feedback to housekeeping and the pool manager. They totally passed the buck and were unwilling to try and make up for the experience in any way. They weren't apologetic about it at all. I was shocked.

What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

Love this place -- have been staying here for several decade ... but love the changes that the…read moreTommy Bahama hotel group have added to the resort. The rooms are spacious, the pool area is relaxing, the grounds and landscaping are beautiful, and the staff are so friendly and welcoming. Did not get a chance to try the spa this time, but was able to enjoy some food in the bar area while waiting for the shuttle to the tennis tournament. Love that they had some fun tennis themed menu and decor for the BNP Paribas Open. Would definitely stay here again when I'm in the Coachella Valley area.

Girlfriend and I were really looking forward to this stay, as we love the brand, and have visited…read morenumerous Tommy Bahama restaurants and stores. I own numerous shirts, shorts, and other Tommy Bahama garments. The staff is very unrefined and even came across totally uninterested in helping (at the front desk) and bored. Bar staff having loud personal conversations while ignoring bar patrons. All in all, it just didn't feel like a high-end resort, and there was a general lack of care and attentiveness across the board. A manager checked in with us during our dinner, at which point I communicated that we had been provided no forks for our dessert--and the response was something akin to "I ALWAYS get on them about this!" or "I have to remind them over and over..." So this was apparently a common issue. Again, front desk employees don't care--there was no explaining that there are bikes available to guests or citrus to pick and get juiced. Not welcoming. And barely acknowledged me when I dropped the keys off as I checked out. WiFi was bad in the room--but front desk didn't pick up when I called. Also poor cell service on the property. The food was good and the property looks lovely. Room was nice. Although you could see the bathroom door was swelled from water damage. And that looks tacky. It feels like there's a lack of good candidates for staffing in the desert. And perhaps poor training. I want to feel like the staff wants to be there. Pretend and help keep up the illusion. Both my girlfriend and I left feeling a bit disappointed--and seeing the cracks in the illusion.

We went for a five day vacation over the New Year's holiday. During our third day stay my husband…read moreand I were getting ready to meet friends for dinner when he injured his leg on the bed frame that extended out from the mattress about 4 inches. The impact on his leg broke open his skin and his leg was gushing blood out of his right leg. We immediately applied towels and pressure and went to Eisenhower Urgent Care. We were then see by an ER nurse and she applied a pressure wrap to stop the bleeding. We later returned to the hotel and a Security Agent came to take a report of the accident. We left the hotel early the next morning to get home to see our physician as my husband's leg was swelling and it looked like an infection was beginning to set in. My husband was put on antibiotics by IV and then oral antibiotics for 10 days. He has had to return to the doctor several times now. We have talked to Mike Rodrigues, the Senior Director of Security at the hotel. He said we would be called by the hotel management. We never heard a thing. We called several times asking about returning our 2 night refund on the nights we didn't use. They only wanted to give us a credit and not refund our Amex card. I finally called Amex to help. They said the hotel would still charge me resort fees and taxes on the days not used if I insisted on a refund. I explained that is not right. I wanted a refund including taxes. This hotel has a safety issue with their bed frame design and they treat their customers poorly. I love the grounds and the employees but upper management needs to respect their customers with showing some kindness in the fact that our entire vacation was ruined by their poorly designed furniture and their choices for not offering any compensation and recognition for financial loss and pain and suffering. We are 79 years old and were looking forward to this week of enjoyment with friends. We are a 40 year supporter of La Quinta and the Coachella Valle

Real nice Hotel, with many activities that the hotel has to offer for families. Clean and pricing…read moreis very reasonable. Lower area lobby is great with food options and drinks at the bar. Huge TVs for sports games showing, and a cool arcade for the kids up above. Reason for my rating of 4 out of 5, we constantly had a problem with our keys deactivating, several times we had to go down stairs to activate them again and again. It's a family hotel so there's a lot of children, with that being said children are running around halls and floors causing rumbling throughout. Sometimes relaxing in your room may not be possible due to noises. The coffee shop was definitely a plus, the downside is the employees are not patient and good service depends on if they are tipped. Cava was great and customer service and food on point! We will be back regardless of small issues, hopefully the hotel can fix these issues for a 5 star next time.

Super chill spot! Check-in was a breeze, staff was friendly, and the views are awesome. They offer…read morebreakfast, and you can even order the night before, which is pretty convenient. I had a breakfast burrito and it was good, would've preferred fries or tots instead of chips, but still tasty. The place has a golf course, a cute pool, and tons of restaurants and amenities, so you really don't have to leave if you don't want to. Perfect spot to relax and enjoy the scenery.

What an unbelievably over-the-top wonderful experience no joke no exaggeration . The main pool area…read morewas where we stayed the most of the time and felt like heaven was dropped into our world. So peaceful . What a great place to unwind and regroup as we live in LA can't wait to come back not only to the desert but would definitely stay at this place and suggest it to others. The unit that we stayed in was 1 large bedroom king bed . With a Jacuzzi tub separate from a large shower and was very roomy with a small patio on the side. The backdrop of the mountains around us were just breathtaking finding it hard to leave as we drive away now.

Great pet friendly resort with beautiful views and great accommodations. 12 pools on site so you'll…read morefind one to your liking !

We have stayed here many times for the Indian Wells Tennis Tournament and will do so again. In…read moreshort, they make sure you have everything you need and are friendly while doing it. They have a great breakfast with everything you could want. On Sunday, the place was abuzz about the biscuits! The rooms are great: plenty of space with accommodations that ensure your comfort. There is a fitness room and it is enough to get your workout in. They also have a nice pool area and best of all, they are in walking distance of some terrific restaurants and shopping. Even if you're not a tennis fan, what's stopping you from doing a mini vacay in the desert? If you do, this is the place to stay!

A solid, standard Homewood Suites experience. Even the smallest room has a substantial amount of…read morespace and a kitchenette. Breakfast is included daily, and there's a weekly reception in case you're staying longer. This property's best attribute is its location- lots of shopping & food choices nearby. The location is about halfway between Palm Springs and the park entrances at Joshua Tree and Chuckwalla. I also really liked the large outdoor seating area, sort of a courtyard shared with the enclosed pool space. With the shade structures and the pleasant California climate, it made a great spot to sit with a mobile device. Negatives: The property is a bit dated. Shower water pressure is relatively low. Other thoughts: It's a long walk around the hotel, take a shortcut through the pool area. Your kitchen table is also your desk in the smaller room, which might not be ideal if a multiple people need to work at the same time. For the pricing and location, no complaints.