Anytime I visit Remedy, I always feel genuinely welcomed by staff and well taken care of and that's…read morewhy it's become my go to spot for relaxation and self care. The most recent visit was for a facial with Emily, who's an absolute expert in her craft. Shoutout Capricorns! During your session they assess your skin and let you know what they are doing and using. It's so calming that I often find myself falling asleep by the end of it. They have private tubs you can reserve for an hour if that's more the vibe you are feeling, but you can also use the hot tub before or after your appointment to soak which is so relaxing. I do appreciate the touches of tea kettles and tea in the lounge area that are complimentary. They also have snacks and other things if you are there longer. Remedy is such a sweet serene spot right in the university area that you'd kinda forget where you are because it's so peaceful while experiencing it, and that's why I can't recommend Emily and Remedy enough.

Booked an early morning soak for the first time in a long time. Staff were all incredibly helpful…read moreand welcoming. The private tubs are wonderful for soothing muscles and the soul. Coming up on my all time favorite time of year for early morning soaks

After my last review regarding difficulty of booking for multiple treatments and people, the Spa…read moreDirector, Adriana, jumped right on it and worked out a great schedule for us. I do hope, going forward, they make it easier for groups of more than 1.

DON'T WASTE YOUR MONEY HERE…read more They no longer offer the ability to soak as a part of your normal services, which is not advertised anywhere on their website. This is standard practice at any SPA, no matter what part of the world you are in. Doesn't matter if you are at the Ritz, Woldorf Astoria, Four Seasons, or a resort in Europe, Asia, or South America. When you go to a spa, you automatically have access to all the spa's amenities. This includes tubs and saunas. There are no spa amenities here. If you are paying premium prices, you would expect a premium experience. Keep looking because you are not going to get that at Betty's Day Spa. To make matters worse, their customer service is horrendous! One would think that, if there is a medical emergency, they would allow you to at the very least reschedule your services. They do not. Thank goodness I do not live here and can go back to my normal masseuse next week.

I'll start at the beginning. I checked in and asked about lockers/locker room. There were none…read more My therapist (Amanda) was very nice but wore rubber gloves to do the massage and had to keep stopping to adjust them. It was very distracting. When my massage was complete, she said to get dressed. I asked about a shower and she showed me to the shower but I would have had to get undressed again. I was never offered a robe or sandals. The shower room was nice but had no electrical plugs for me to do my hair. All in all, I would prefer going to Betty's Day Spa.

I just had the most relaxing 90 minute massage from Celena! I walked in with a headache and with my…read moreneck and shoulders in knots but after 90 minutes, I was a new person! The spa is beautiful and had such a relaxing atmosphere. I learned that they were Indigenous owned and that was a huge bonus to be able to support them not only as a local business but a business owned by the 19 tribes in NM! I wish the much success and I look forward to my next visit for a facial and massage!

Great experience here. We booked a couples massage and it was a very pleasant experience. Relaxing…read moreand welcoming environment. Thank you!

Absolutely wonderful massage experience. My wife and I went for 1 hour massage treatments and both…read morehad a wonderful result. The therapists were highly skilled and VERY thorough. The facility is beautiful, quiet, clean and comfortable. Highly recommended.

Lovely setting, but the price is a whopper. Especially since there aren't the traditional nice spa…read moreinclusions like a sauna/hot tub or steam shower. It does look like there may be a heated pool that you have access to if you book two services, but that would be a $450+ way to get some pool access. Regardless, it's fun to come here occasionally!

I loved my massage therapist- what a treat to be able to get a massage and stay at the Inn. It was…read morea belated birthday present to myself, I hope to be back soon

I popped in on a whim to see about getting my eyebrows waxed. Despite being busy, they managed to…read moresqueeze me in. Indigo was AMAZING and to the time to get to know what I wanted. She was easy going and educated me on some of the great products they offer. This place had a welcoming feel and even better service.

Still going strong! Samantha always does such a good job. Not really a high maintenance type of…read moregirl but my field of work destroys my hands. She always brings them back to life!

EDIT TO ADDRESS THE REPLY FROM THE OWNER:…read more Yes, this was my second visit and as I mentioned, the service is very overpriced for what is offered. The only reason I booked a second time was because my usual place was fully booked before Halloween weekend and yours had an opening. The setup and the price were an issue, but I still gave it a chance simply because of timing. The first time was fine just overpriced and not luxury. As for the timeline you described, it isn't accurate. My appointment was on Thursday. I noticed the issue starting on Saturday, and by Tuesday the polish on my big toe was completely off. I messaged you after that. Yes, I replied two days later -- because I work -- but that doesn't change the fact that the polish failed almost immediately. The bigger issue was the week-long gap in communication. I followed up on Thursday, then a full week passed with no response, so I followed up again on Wednesday, and again on Friday. Only then did I finally hear back. That's why I didn't feel comfortable coming back in. This is silly but the big toe is not a minor detail lmao -- it's the largest nail and made up nearly half of the overall pedicure. Getting $20 back total (about $10 for the toe and $10 for the tip) from an $85 service felt dismissive given the situation, especially since the polish didn't hold up past the first few days. I'm simply sharing my honest experience so others know what to expect. I'm glad you stand behind your work, but my experience with the result, the communication, and the refund policy was not positive ORIGINAL REVIEW: This review is in regards to a gel pedicure with Jolene. Extremely disappointing experience: overpriced, unprofessional, and poorly handled. I really wanted to like this place, but my experience was terrible from start to finish. First, the pedicure setup isn't what you'd expect for the price. There's no sink or proper pedicure station. She heats up water and pours it into one of those small vibrating foot tubs you can buy on Amazon. For an $85 gel pedicure, that alone feels extremely overpriced. I had my appointment on Thursday. Over the weekend, I noticed on Saturday that something was already starting to look off on my big toe. By Tuesday, the polish had completely come off that toe. This is the big toe, basically half the pedicure lmao and the polish clearly hadn't been applied or cured properly. I reached out as soon as I noticed the issue and followed up multiple times. I didn't get a reply for more than a week. When she finally responded, the blame was put on my "positioning," which was frustrating and dismissive considering the photos clearly showed the problem. I would not have minded at all if I could've come in promptly manner (not two weeks later at this point). What made the situation even worse was the "solution" offered. She refused to refund the service and instead gave me $20 total. She clarified she could refund me for the one toe lol. Essentially $10 for the toe and $10 for the tip I had already left. Getting $10 back for the biggest toe on an $85 service was honestly insulting. She did offer to fix the toe, of course. But by this time, I did not feel comfortable. It had already been two weeks since my appointment. On top of that, the location is in Old Town, so depending on the day you sometimes have to pay for parking. Between gas, parking, and the long delay in communication, going back in was not reasonable. I've had plenty of gel pedicures, and this was by far the worst quality and worst customer service I've ever experienced. I paid premium pricing for a pedicure that didn't last even a few days and took over a week to get any meaningful response. Definitely won't return, and I would not recommend this place at all.

Jolene does an amazing job! I have been twice for manicures. The bio sculpture gel is amazing! I…read morewas so impressed with how it held up to daily life. Stayed shiny and didn't chip. It's a different product than regular gel polish. Call and ask the details. The salon is in a really beautiful old building with a courtyard right off of the Old Town Plaza. The perfect place to treat yourself.

Beautiful, calming and professional atmosphere. Highly attentive staff who provide personal,…read morethoughtful care. From the moment a client steps into this facility, the quiet and healing atmosphere makes one feel at ease. No pressure, no gimmicks! Just healing!!!

I've been a client at Lumen Optimal Wellness in Albuquerque for the past 10 months. A close friend…read morerecommended Lumen knowing I've had chronic muscle and back pain for years. WOW! - Finally, I have found relief through PEMF and massage therapy at Lumen Optimal! Everything about the facility (including the staff) is highly professional, friendly, efficient and comforting. I highly recommend checking out all the many modalities available (No obligation free tour really tells the story). Barbara N

This place is so special. They have a genuine intention and it feels so good the moment you walk…read morethrough the door. There are different spaces to choose seating, multiple indoor settings as well as a spacious outdoor area. There are beautiful adornments of decor and green happy plants, the establishment operates in different facets that compliment one another seamlessly. We came for the ambience and a good meal. But there is so much more to be discovered. The vibe is incredibly intentional and I can't wait to book more services and attend any future events that may present. Thank you for a lovely experience and a delicious lunch! The cafe menu is diverse, accommodating, personalized, and high quality. Hard to beat for a Saturday lunch date.

Excellent therapeutic massage with Barbara Sanchez. She found sore spots I was not even aware of…read more She has the ability to sense how far to go with pressure depending on your body's response. Truly gifted hands.