After a horrible experience at the place over by the old WalMart, I decided to bring my old frames…read morein and get the new prescription put in the old (beloved/awesome) frames; I've done this before and had no bad experiences, but last year in Covid-paranoia land they wouldn't do it. But his year they would. yay! Wearing a mask, so my glasses are all foggy, I went in, had a very nice experience with the young lady who helped me pick out all the things I needed - like, these frames require the polycarbonate lenses, scratch-insurance, etc. My glasses will be ready BY the 30th. Great. So I get an email, a text, a call, an SMS message -- all telling me my new glasses are in. EARLY Hot Diggity Dog!. I go to the mall, all the stores on that side are closed; quite the creepy walk. They open the glasses-case. Not My Quite Expensive Frames! Not only Not My Glasses, they're some dude's horrible 70s-era-looking huge clunky things. Bill Haverchuck wore these in Freaks&Geeks, I think! Now I'm upset. They tell me they'll look with the lab, (no on-site lab anymore, sux) the other stores all over the state. They WILL find my glasses. Nope. 3 days later, the store manager calls me, says come in pick out new frames, they'll express my glasses. Guaranteed still by the 30th. I got a call Saturday Morning (the 30th), they "found" my old glasses, come get them. I get there... not my old frames, new Rx in the Technolite frames I'd picked out on Wednesday. It's nice that I now have glasses I can wear without getting a headache, but I don't really appreciate being lied to. So, overall. I got glasses I can wear, but they LOST my frames then lied to me about finding them.

Made an appointment online, never got a confirmation so I called & got AI. The AI operator told me…read moreI had two appointments at the same time, but when I came in the front desk told me my appointment was cancelled. I drove an hr to make it to this appointment & all I got was a "sorry you can reschedule".

I dont use this optical place. But I have to say They took…read morecare of my broken glasses. I was impressed how fast and professional they were. Thank you.

Dr. Pat Padrnos and his staff are always 100 % professional for my visits. On time. Everyone on…read morestaff is kind and friendly. I have trusted Dr. Patrick for decades with my vision and contact lenses.

Some times I break things. With my face. Eye Masters almost always has a line, but they also are…read moreusually able to get me what I need. The eye doctor's office is a separate business from the front sales area. I suggest calling ahead for an appointment. I was given the wrong prescription once, but that was 9-10 years ago. They did replace my lenses for free when that happened. The other doctors have been nice. Not as amazing as my eye doctor in Boston, whom was in business for 40 years, but I would not expect a mall location to compare. At the front of the store sales people have given me great customer care, and have been pretty interesting. When I needed to get a pair of glasses made the same day, before flying out of the country, they only had the most expensive lenses available in my prescription. They gave me a big discount to make up the cost.

All three family members had eye exams here before we found a good, local shop. All three exams…read morefelt rushed and quite minimal. Then to purchase glasses felt like an exercise in confusion. The phrase bait and switch comes to mind. Very fast talkers and I ended up paying a lot for a rather cheap product. I do give kudos to the staff for making minimal repairs (i.e. bent bows, loose screws) quickly and adeptly. I think my issues are more with a corporate feel to the place...like people are told to confuse people so they spend more. That could be just me, but I won't go back there.

I love Target. The shopping and variety of clothes for office wear is good. Earrings I can usually…read morefind things I like. But I love the optical dept cuz they have a real eye dr there. I used to get really dry eyes and painful allergies affecting my eyes. I could always stop in and get prescription eye drops from the dr. They have a large variety of frames there and I always find glasses I like. I also bought some cool clear nose pads to keep my glasses off my cheeks and makeup. The little stick on pads raise the nose bridge a bit on my glasses. The optical dept is a little gem at Target

Doctor and technician were awesome! We felt welcomed and had a great experience the entire visit. I…read morefound out I will need bi-focals soon! My only complaint is the glasses I ordered was apparently a RayBan brand, which I had no idea. I just picked the one that fit and looked the best on me. When I received the new pair of glasses with lens I noticed there was some brand etching in the lens on the right lens; right top, and the left lens; left middle. As cool as this may look, I can see it in my field of view and looks like smudges. I didn't notice it until after a couple hours after my fitting. I did not agree to have this on my lens from the beginning. But I will need to get used to it likely. Otherwise, my experience in-store was awesome! I highly recommend this place.

Talk about a life saver! This place was amazing. I ran out of contacts on our trip to Flagstaff and…read morestarted calling any and all eye doctors/eye glass places. Almost everyone was not willing to help me unless I was a patient, but not Eye Care Associates. The ladies at the front were warm and welcoming. If I lived in Flagstaff, I'd go here for my eye care. Keep up the great work!

The doctors are top notch as is Rodie, however the rest of the staff is why I gave the office a 1…read morestar. I have been going to Eye Care Associates for 30 years and this past year the competence of the new optician has hit rock bottom. From not saving my new order and reordering what was on file using the wrong benefit plan, to telling me that had the benefit reverse and attempting to place a new order they couldn't get it right. After over 3 weeks I gave up. Rodie is stuck cleaning up their incompetent mess and getting my benefits straightened out. I will continue to see the doctors there, but not order glasses or contact lenses at the office. Also, the way the younger staff dresses it appears like they roll out of bed and pull on what ever clothes are on the floor. Their appearance doesn't instill confidence.

From day one of setting my online appointment it's been very negative…read more Complete hassle about the history forms , insurance, and everything else. The people I dealt with there are super condescending and completely unprofessional. It's as if they are Anti Military. No surprise here in Flagstaff. They lied to me about Tri Care insurance, and the refused to give me the number they called to send my family was covered . They actually said "your plan" doesn't cover routine eye exams. They had no case number (tri care always gives case numbers) from their supposed phone call. Anyways, this is the worst of the worst. I can CLEARLY SEE WHY THEIR REVIEW RATINGS are so LOW .

I've been a longtime customer. Flagstaff location has bad customer service. Unprofessional…read moreenvironment.

I was vacationing in Flagstaff when the bow of my fairly new glasses unexpectedly fell off! I was…read morein a terrible predicament and made an emergency stop into Smart Specs Optical. Ryan and Brittany took excellent care of me, quickly fixed my glasses and saved my vacation! High praise for them!

I have had issues with my eyes for years and was at another eye place. They were adequate but not…read morehelpful. I switched to Smart Specs because I began having more significant issues. OMG!! I am so glad I did!! Suzi and Ryan are THE BEST!! I get migraines 3 days a week and noticed a brochure on their counter about these magical glasses that help reduce migraines. I tried them out for a week and NOT ONE MIGRAINE!! So I bought them and I've had them over a month now and I haven't had an actual migraine in A MONTH! I had a really bad headache a few days ago and was thinking I'm not going to make it to work, put the glasses on, less than two minutes later, no headache. NOTHING! MAGICAL!! Just like Suzi and Ryan!! They are magical and awesome and I HIGHLY recommend them to everyone who asks about my amazing glasses!

Lexi was so helpful when we were in a bind for our NAU student who suddenly was having blurry…read morevision due to medication changing his vision and needing to drive home hundreds of miles for thanksgiving. She went back and forth between myself and our insurance and was able to provide my son the glasses that he needed to drive home safely within an hour! I called several places in Flagstaff to see if they had a lab on the premises and if they could produce glasses same day, but was out of luck with everyone I tried until calling Highline Eye Care (which was recommended to me on Facebook). Lexi saved the day for us! It should also be noted that my son is very picky and anxious with physicians and felt very comfortable. He would definitely return in the future and so would I. Thank you highline eye care!!

Dr. Kortsen was very personable, knowledgeable, & kind during our entire interaction. I left my…read moreappointment feeling well taken care of by both her and the friendly receptionist. Also, they have the most beautiful optometry office I've been in- love the decor & very welcoming! I would definitely recommend Highline Eye Care & Optical!

This was my first time visiting this clinic. I was seen by their new Optometrist, Randy Wolfe, O.D…read more I was being seen for "early glaucoma" as assessed by an Optometrist a year ago. Randy is fantastic! He examined my eyes and spent a lot of time explaining my condition and treatment options, if needed in the future. He put my mind at ease. I'll be following up with him a few times a year. I highly recommend this practice for any eye care needs.

So this is a split review, the Doctor gets 3 stars, his Medical Assistant MARINA and his…read moreReceptionist TIFFANY get one star, because I don't know how to get YELP to give a zero. Only Lenora gets 5 stars. And I can't include her in the stars for this review, because it is a highly negative review. Lenora is the only one at that office we saw who cares about the patients at all. Let's start at the top. We drove 45 minutes in white-out conditions to Flagstaff. It was raining, the clouds were covering the roads. Snow was all over the shoulders. We white knuckled all the way up there. What a horrible, scary trip that was. Almost got killed a half dozen ways by stupid drivers and road conditions and lack of visibility. No, the weather is not the doctor's fault.... not yet. So we arrive a bit early, and were kibbitzing with Lenora about the foul weather and how we hoped it didn't get any worse while we were waiting for the doctor, because it was almost impossible getting there. She commiserated with us, and was very sweet and understanding when we mentioned the reception area was quite full and very overheated, and asked if we could wait outside. Lenora said of course, and took our phone number to ring us at the appointed time. Within a few minutes, the phone rang and we went inside to find out that MARINA had decided that since we were outside, hubby didn't deserve his follow-up session after his surgery the week before. He was SUPPOSED to find out if the surgery went okay, because he had a weird sensation from the laser. He felt it burn all the way to the back of his skull. And since then, black material had been coming out of his ears! I was furious that MARINA had not been able to wait the 4 seconds it took us to walk inside. I went out to the car so I didn't bite somebody. Hubby stayed and waited. And waited. And Waited. AND WAITED. I finally went in to use the bathroom and found him still sitting there. When I came back from the bathroom he was starting to seethe. Apparently four other patients who walked in AFTER he did, had already come and gone. He was still waiting. He couldn't find Lenora at the moment, so he asked TIFFANY what was going on and why was he being ignored? TIFFANY looked at the waiting list, and told him, "YOU DON'T HAVE AN APPOINTMENT!" Though we hadn't discovered it yet, it turns out that MARINA authorized herself to take hubby's name out of the rotation, and toss it aside like he didn't exist because she was in a hurry or something else completely RUDE AND INEXCUSABLE. And TIFFANY was on such heavy disconnect with reality, she didn't even realize he'd sat there for almost an hour. She either didn't hear him talking to Lenora or pretended not to understand why he was mad by the time he stormed out. When we got home, another white-knuckled hour driving in total white-out conditions to get home, we were complete basket cases. Angry, anxiety-ridden, insulted, and not at all impressed with the training in customer relations that normal doctors insist upon. Either he's not paying attention or all the patients do not get treated like flea-infested dogs on the way to the gas chamber like hubby did. We appreciate you, Lenora, and all the compassion yourshowed as you apologized for your co-workers over and over again. However, we will NOT EVER BE GOING BACK. EVER. If you should ever need to go to the Eye and Laser Center in Flagstaff, do yourself a favor. 1. Direct your conversations to Lenora. 2. Do NOT go outside. That makes MARINA MAD. 3. If you see four patients who arrived AFTER you come and go, don't be polite like hubby was. 4. Go up and ask Lenora what's going on, leave TIFFANY completely out of the equation. She will probably tell you don't have a freakin' appointment. 5. Make sure road conditions are not in kill mode.

I had such a great experience here! Everyone from the front desk to the optometrist was kind,…read moreprofessional, and efficient. A special thank you to the lovely Kim who helped me order my contacts. She was incredibly prompt and made the whole process so smooth. I really appreciated how attentive and helpful the entire team was. Highly recommend! Especially for those out-of-towners (like me) needing last minute contact orders!

Dr. Thomas is amazing! He is very good at explaining what's happening and he does so carefully,…read morehe's kind, and very professional. one of his new staff (Katie) is so sweet and welcoming! she works at the front desk so if you get a chance, talk to her about chickens lol!