I called about a car I saw online I was able to test drive…read morethe vehicle Was able to get a car at a good price It had a bad battery and they replaced it Right away They were really nice I received great customer service

We were in the market for a used car for our newly, 16 year old daughter. Kevin showed my daughter…read moreand I the car one afternoon and was incredibly kind, knowledgeable and even gave us some great pointers on what to look for while we're out looking at cars. The next day my husband and I returned so that my husband could look the car over. We worked with Tommy and he was just as great! The whole process was easy and the experience was like nothing we'd had before. We were able to work out a deal and walk out with our daughter's first car. Thank you to both Tommy and Kevin for helping us and making this a great car buying experience.

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

I just bought a vehicle from All Auto Michale's. I took it for a test run down the road, the engine…read morewas smooth, the brakes stopped the vehicle very well, the car took the corners nice and evenly, all the lights worked. I popped the hood and the engine was incredibly clean and the idle was quite and ran very well. If your looking for a good vehicle to get you where your going, All Auto Michale's is the place to go.

After a lot of back and forth I decided not to buy their vehicle but they did what they said they…read morewould do it just wasn't the exact vehicle I was looking for so the search continues

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

The weren't the cheapest quote I got for a ac recharge but skilled labor isn't cheap and cheap…read morelabor ain't skilled, they got me in and out in a hour I would definitely trust these guys with any one of my vehicles and that's coming from someone who does all the work on his vehicles.

Once again Austin's has come through for me in my time of need! My car kept dying while driving and…read moreit turned out the cat was bad. Austin's got the part next day and got it installed in a flash. Then the alternator died! So these guys had me bring in the part and hooked up the install. Thank you for always coming in clutch Austin's!!

I had been shopping for literally 3 months. Every day. I scoured the entire nation. I was looking…read moreeverywhere for.the specific make, model, mileage color, options and price. I was so frustrated and had test drove over 20 cars it was always something. Car wasnt as advertised, mileage too high, I was 4 mins too late twice, staff was rude etc. I wasn't in a hurry because I have another vehicle, but I just wanted this particular Lexus. Did my early morning internet search as I'd done every day. There she was. 2017 Lexus IS200t. Black on black. Tinted windows. Perfect mileage and all the options I wanted. In Tacoma too? No way! I jumped on it via email and got Aaron. Nicest guy ever and I was straightforward about what I wanted to pay. He was straightforward that wasn't going to happen. No problem. I'll keep looking. I left the convo with "well if it's still sitting there and you just want it gone, I'll give you X (closer to asking) cash out the door. He explained that probably wouldn't work and thanked me for my time. I never caught a hint of attitude from him. 2 days later as I was just about to cave and get a lesser car, he text me that they would accpety cash offer. I flew down to test drive it. When we got back, he asked me if I was done shopping. YES! Let's do this. Off to financing. Where I met Tiffany and Shelly. Both very friendly and personable. The type that just make you feel good about doing biz with them. Signed all the docs and needed to come back the next day with the balance. Easy process again. Got the keys and I'm driving my baby home on cloud 9. Got maybe 5 miles away and the tire pressure light came on. I was so upset. I didn't think the dealer did anything shady. I know the car had sat and they needed to jump it. So it threw some things off. I immediately called Brayden (owner?) And he told me to make an appt with service and they'd give me a loaner. Which I did. Called John in Service. Explained what was going on. He booked me an appt and when I arrived he gave me world class service. Listened to me and came up with a fast, equitable solution. One day later I have my car back and couldn't be happier. The entire staff treated me exactly as I'd treat a client. Legally, they didn't have to do the little corrections. There was zero hesitation to do the right thing. Brayden said he wanted me.to be satisfied and I am. Thank you Brayden, Aaron, Tiffany, Shelly and John. You are all the best!

BUY BEWARE!!!! First off EVERY car I've drove was manual. I even drive a Manual Semi. That being…read moresaid... Went to buy a 2017 Subaru crosstrek manual from them. Test drove it, and it was fine. Everything seemed well. Upon delivery I heard a BAD clicking sound! Said I would not accept this and they said they'd fix. Took the car back so they could check it out. 4 days later they called me and said they'd couldn't find anything even after driving for 100 miles. So I had to go down to check it out. They didn't drive it even 10 miles. Yes I looked at the odometer. I proceed to drive for a half hour and come back, btw their shop looks WORSE than the shop I worked at, IN THE ARMY!, and we ALL know those can be bad. After coming back and hearing the sound I stand around and wait for the "shop foreman". Rather a joke of a man. I tell him to get in, he sites right seat and I BARELY turn out of the parking space and immediately hear the sound. He looks at me confused, and I Have to tell him it's either the CV axle, or the differential, and that they need to fix. Two weeks later they tell me it's ready to go and that they not only replaced the CV axle but the transmission too. Now here I am under the car at THIS VERY MOMENT, replacing the "new" cv axle they "just did". As a mechanic myself, I know when shts been worked on, and this hasn't. Yes "maybe" they did something to the cv axle("repaired it"), but the transmission was NEVER replaced! That was a LIE! There's NO evidence they even did anything but some lock washes on some questionable bolts. If the did "replace the cv axle", why did this one fail now if it was new? Now I know what you're thinking, and YES the part numbers match on both axles! So why if this one was new(from Subaru) did it fail SO fast if this was the only one new? So there's NO doubt in my mind that they lie! The trans is NOT new, as is the axle. They LIE! So keep looking and DO NOT BUY HERE! Picture for reference on the axle. If you know mechanics, or even if you don't, explain why this happens on a "new" axle(from the manufacturer) when it's only been driven on the road and for less than 4 months and bought this VERY year! Please go somewhere else! Put these people out of business! Oh! And too the business, if you really want to dispute this with me, back date your purchase order on these parts!(because I know it didn't happen). I'm gonna want to see those! Should've asked for them in the start! But I was Too trusting. Learning myself here.

We had a really good experience here and ended up purchasing a 2022 Passat Volkswagen. Salesman…read moreKris understood the assignment, made things quick and easy and kept his word. He was very patient and respectful of how we wanted to purchase our car and that meant a lot. Thanks for being honest and answering my questions thoroughly. We will make sure to recommend this location and salesman to our family and friends.

Want to buy a lemon and get lied to buy a car or truck here. They are your best friend until you…read moresign the paper work, this dealership gives the used car market a bad name.

I bought a new CX-5 from Cass and had a wonderful time and process. Going in with your eyes open…read moreand homework done makes the process quick, painless, and a joy here. I recommend Mazda and I especially recommend buying from South Tacoma Mazda. I test drove multiple vehicles within my specs and price range was able to get something in my price range and for a solid %. Would buy again later down the line.

First time here. Myles was a great service advisor. The service department waiting room was very…read moreclean quiet and comfortable. They kept me informed. Good snacks, coffee, water. I recommend this dealership.

I highly recommend checking this business out before going anywhere else or even after you've been…read moreother places and become discouraged. This is a small locally owned business with an owner who actually works with you and cares about the sale they're about to make. They stand by their vehicles and I have nothing but respect for them,

I purchased a 2016 dodge Dart from Ramon on 2/17/25. We initially left the dealership to look at…read morebigger more reputable ones, for some reason I felt like I should help out a small business and we went back. We paid 9000 down and he offered us 6 months in house loan for the additional 1509. We paid 6 payments of 251.62. About 2 months after my last payment I called asking about the title to the car. Ramon was immediately evasive. He stated that there was a lot of mail theft and he didn't want to send it to me. I relayed I had a locking mailbox and an account with USPS so I see scans of all the mail sent to me prior to receiving it. So please just send me the title. He was short on the phone and acted like it was an issue for him. Then he finally agreed to send it out. He didn't ask for my address or any details, which I thought was strange but let it go. The title was never sent. I decided to take my car to the mechanic for a standard check up. The car has been tampered with and had ongoing issues but wouldn't show any codes So I didn't know that I was driving for over a year with major issues. It doesn't show any check engine lights and the code machines won't work on it. The mechanic shop told me that someone made my car that way. I can't prove it was Ramon but I fully believe it was. About a week After I made the purchase He made me drive to his dealership to take pictures and send me to his mechanic for a tire sensor. The mechanic was messing with my engine for like an hour calling and whispering on the phone while working on it. My partner and I thought it was weird but again we let it go. Now today may 8th 2026 I have contacted him again. I was angry and asked him to please just send me my title. He hung up on me. So I called back and repeatly said please send me my title. He called me a b**ch and hung up on me multiple times. Just to call back at 12:49 and state he was sending the title. Moreover, when I was there the second time for the sensor work an employee was on the phone with another customer angry asking for their title. The employee stated that she had moved and it was lost in the mail. again we though it was strange but had already purchased the car at that point and we're none the wiser to the title issues we would also be dealing with. I don't know what they get out of keeping the title, I don't understand why he is still in business. he sells broken cars, makes it so they don't show codes, and won't sign them over well after the legally allowed time frame. I spoke with the DOL and they want me to report him. I hope everyone who has been ripped off and cussed at by this unscrupulous man reports him To the DOL. it's the only way we can stop him from hurting other consumers. I would also like to get in contact with others who have as the horror of dealing with Rock Auto Sales LLC.