1. Southwest Metrology

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Tucson, AZ

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Southwest Metrology

5.0 (1 review)
Open • 8:00 am - 4:30 pm

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9 years ago

Linda Dan Chris and Mike do a great job in Customer Service

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Labcorp

Labcorp

2.9(14 reviews)
34.3 mi

The failure for paperwork organization is astonishingly inept here. Two years plus; this office in…read moreGreen Valley constantly 'loses' or can't find Orders, when previously confirmed by: a fax machine, the requesting Dr's AND an on-Staff member. Their ability to 'find' Orders sent to them is a black hole that is frustrating. After an in-depth conversation to request the staff member to slowly go back through the received orders, accompanied by her unprofessional sarcasm, it was found. On a separate context, their walk-in accessibility is highly appreciative and speedy despite the previously mentioned concerns. Whomever runs this organization, PLEASE understand you are an important part of this community. But your RESPONSIBILITY for in-house execution of the Staff's function should always be a top training and delivery mainstay. It's not, and the amount of times witnessing unsatisfactory customers come and go with issues in complaints could very easily be rectified if the Phlebotomists on site could go through a better hands-on, receptive and developmental training requirements; I could see the disparagement reversing.

I've been using this lab for 7 years, in the past I never made an appointment. I used to come in…read morearound lunch time or in the afternoon. Typically there were only 2-3 people waiting. Now they require appointments and the wait times are long So I used their app to make an appointment and the first available was 4 days later at 11am. When I arrived the waiting room was full. I had to wait 30 minutes. Waiting longer when you enforce appointments doesn't make sense.

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Southwest Metrology - laboratorytesting - Updated October 2026

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