Excellent work and so easy to work with them. They were fast, efficient and professional. Our new…read morecounter tops and backsplash came out great. We are so very happy with the results. Thank you Emily, Zach and Scott job well done. We highly recommend this team if you're looking for exceptional results at a fair and reasonable cost....

At first, it appeared everyone was working towards my 8K project in good faith. My wife wanted…read morequartz countertops. However, this company showed its true colors when it first demanded a 50% deposit before anything was even measured (on everything including the extras). We are dealing with countertops here people, and even the Representative of the company sent out (Stone Services?) that does the actual measurement said that at least 10% of the jobs have to be declined because of the countertops not being leveled enough. Now, answer me this: why would anyone in the position of President, who should understand the above, begin buying the "extras" before the job is even measured and cleared to proceed? No one with good business sense would do that. That sounds like a highly inexperienced President to me. Though Emily was nice and at first claimed she was going to try and send our faucet back, she then made the excuse that she couldn't. So we ended up only getting a 50% refund from the money deposited for the new faucet setup. Now imagine if she had gone out and bought the sink before the job was even measured? Bottom line here people is that this President, though seemingly nice and cordial, is highly inexperienced resulting in the following. Everyone knows that certain business losses are already priced in to yearly budgets going forward, etc. Because she failed to waive the loss on the faucet (about $120), which we all know is already calculated into prices as business losses, this company (once I level my cabinets) will never get the $8,000.00 job it would have gotten. Is that an intelligent business decision? I would be curious to get the opinion of her Boss and Supervisor; perhaps the CEO of the Company. Their loss; not mine. And because I could see where this could have gone even more horribly wrong (like her trying to not refund half the cost of the sink if she had gone out prematurely and obtained it), I would never recommend this business to anyone. I have no animosity towards this person; but believe there is much for her to learn; and would avoid the business at all costs.

We just did a major kitchen renovation which also involved new flooring throughout our first floor…read more Empire handled everything! The porcelain tile flooring install, wall demo and construction, electrical, plumbing, cabinetry, countertops, tile backsplash, and painting. I can't express how much we adore our kitchen and how wonderful they were to work with. Aaron, our designer was awesome! He listened to what I wanted, had great suggestions and we ended up with the kitchen of our dreams. The contractors were extremely professional and meticulous! Their attention to detail was astounding. I would recommend Empire to anyone!

We recently did a complete kitchen renovation and wanted to find the best quality and value…read more Empire Granite provided personalized and flawless service every step of the way. I found exactly the right piece of granite. Rachel has a great eye and helped me feel comfortable with the piece I selected. There was no pressure to order. We were impressed with the whole process and the employees from Rachel to Rob to Travis and Gary, who installed our three pieces of granite right on time. Each was a consummate professional. Thank you, Empire Granite!

They installed Corian countertops for us 13 years ago in our old house. We were so pleased that we…read morehad granite installed in our new house three years ago. Three years later, we had an oops with a chip at the edge of the granite. They were so easy to connect with and figure out a solution. After a very short time. 2 workers came and repaired the chip. The price was very fair considering the amount of work they needed to do to repair it. The workers were knowledgeable, efficient and very respectful of our home. .... They took off their shoes before entering!! I will never hesitate to recommend them to everyone. Thank you again Shell Fab. You really are the best.

The customer service was horrible. I had multiple measurements (which led to at least a month of…read moredelays) and another significant delay in getting my product even though the company knew months ahead of time what I ordered. It took two months for anyone other than my service rep to call me, even after repeated requests. When the owner finally called, he barely apologized and had no remorse about my poor experience.

If you do business with Sortie, be prepared to fight extensively simply to get what you pay for…read more Sortie had to return four times after the initial install to fix blatant, careless mistakes. One in particular involved an installer cracking the countertop and gluing it together as if nobody would notice. I'm convinced the company has grown to the point where some of their installers are inexperienced. Every time we called Sortie to complain about obvious mistakes by the installers, we were fed incredibly illogical reasons on why the major mistakes by the installers were not their fault. Sortie eventually had skilled workers come to fix the issues but this was not easy. Basically, if Sortie threw a baseball through your window, they would vigorously blame the window and the baseball to escape accountability.

Buyer beware... We used Sortie indirectly through a builder. Throughout of dealings with them,…read morethey were unprofessional, tried to sell us granite with a crack and installed our quartz countertop with two noticable defects and refused to make it right. Take you money elsewhere. Have a good day! -Disgruntled Customer

Highly recommend! A few years ago we updated our kitchen and we were very pleased with the…read morecountertop. Looks awesome. Most recently we updated our fireplace and they did our surround and it also looks great. Very good workmanship, attention to detail and competitive price. Geary Yarnes

From the owner: With being such a small business family-owned located in the industrial area of Lockport, we pride…read moreourselves on outstanding customer service throughout your whole process. Our work reflects how we feel about every customer's job, it has been described through our five star ratings.