learned some devastating news about my 2018 Jeep Compass. An executive had the car for 1 year as a lease before I had owned it. I had a 5 year loan almost paid down in 3 years on my vehicle. I received the vehicle in 2019 with 25,000 miles on it; and put about 28,000 miles on it within the 3 years that I have had it. I just missed the warranty on any big items with my vehicle. These days people say lease or buy or don't worry about a warranty on the vehicle. You hear of people having vehicles for years before issues happening to it like at 100,000 miles or more. Well not my vehicle! My vehicle had one of the worst things wrong with it next to transmission. This is my 3rd vehicle-1st Ford Escape, 2nd Honda Fit; and 3rd Jeep Compass with major issues before 60,000 miles on them that I was paying for. I used to lease all the time. But it is really disheartening that vehicles & parts are not quality made anymore.
I had a rack n pinion issue along with several steering items that needed changing out. I baby this car. I slow down for every railroad track, avoid potholes, and drive the speed limit. So, when I found out from car places that I had this issue, I was absolutely mortified.
I had to check with several different car care places throughout the downriver area. I always read reviews first. I found Southgate Auto Center via Goodyear on Eureka Road. I met the guys at the shop. But, Ricky & Hector were most helpful. Ricky was with me every step of the way. With having a newer job, getting caught up from COVID lockdown, not having a lot of money yet in the bank, this was devastating to my finances. I was going to have to save up money for it; and bring it in. But I was blessed to get it done sooner.
Ricky called me to say my car was done in a day when it was taking just 3 weeks to get a diagnose to any place I went to. He answered every question that I had; and was extremely kind, courteous and patient with me. I was super nervous especially knowing how very expensive this repair was going to be. Ricky did not one time get frustrated with me calling him; or the times that I came in to get things set up for the vehicle to go in the shop. I would definitely recommend this shop to anyone. The employees are all very friendly and super helpful. They did a great job; and took great care of my car. All car places are a nightmare right now thanks to this world situation with the shortage of parts; but this place came through for me. I was pleasantly surprised; and in much need of having my vehicle back immediately. I am super thankful to of found these guys. Keep up the great work! read more