I had a Saturn Vue towed to Certified. As a first-time customer, I was a little apprehensibe...I…read morewas hoping ratings by customers were accurate. I was presently surprised. When I called, the phone rang several times, so I figured I caught them at a busy period and hung up planning to call later; 30 seconds later my phone rang and it was Chris from Certified calling me back..WHO DOES THAT? Chris was pleasant and apologized for missing the call. Anyway, my experience was fantastic. They were quick to diagnose and respond back; I would describe this outfit as fair and honest. I'm not a mechanic but I am fairly knowledgeable and do some of my own repairs; you can trust these folks...I mean it.

I have been taking my vehicles to Certified Auto for about 18 months now. Took my F150 in for an…read moreoil change and tire rotation yesterday. Called same day and they gave me a time to come in and it was done in 45 minutes. They beat the prices of other places and did a great job! Great value and great service. Highly recommend.

My coolant was leaking they got me together friendly customer service and fast work I went to the…read moreone in Lincoln Park Mi on dix Rd love it there

I took my truck to them for an issue with the fuel pump, I was told i had a wireing issue, and it…read morewould be 490.00 to trace the wires, and do repair. I was also told my catalytic converters were blocked. They wrote on the receipt, I shouldnt drive, and to have it towed home. Upon picking up my truck, i drove a piece down the road, and turned off my truck, low and behold, the fuel pump wasnt working again. i called Chris who was who i originally spoke with, and told him i was upset, he told me he would have the higher ups call me. well after a few days i called again, and was told the same thing. This has been 3 weeks. They wrote me finally after a review saying i was advised not to drive it. According to them, after they looked at it, i had the same person who put a new fuel pump on, work on it again. This is a false statement, i never said the same person looked at it again, it was taken to different shop. The man at the shop told me there was no repair done to the wiring, as i was told it was corroded. The shop went under and checked the wiring, and found they couldnt have cleaned corrosion, as there would be a shadow remaining. This place told me, not if it was done right. So my next step will be to contact the BBB and let them know about whats going on since they cant return a phone call. Im sure they will again write something on this saying it was my fault. Oh, by the way the 2nd shop pulled the O2 sensors, and put a camera in the catalytic converters, and found no block. My receipt never said what diagnostics were done, this what i originally wanted, a print out to maybe try minor repairs myself. No pictures, no nothing, just what they said. I took them at their word until the same issue happened 10 minutes down the road. The vehicle the first time was towed into their shop, as the fuel pump wasnt working. Great way of doing buissness, to make me forced into writing this review, and contacting the BBB. Do your homework on this place. .

The workers at friend's auto have helped me twice now, and both times they were friendly, honest,…read moreand efficient!! They called me with updates about my vehicle, and both times the repair was completed the same day! They really seem to be knowledgeable and proficient! Their pricing is competitive if not downright cheap! I will be returning to Friend's Auto when in need, I was very impressed! My roommate has been going there for years and always has great things to say.

I truly can't say enough great things about Friend's Auto. I have been a loyal customer for over 3…read moreyears and they have always ALWAYS been excellent. Car troubles can be extremely stressful but Friend's is always there to help make things better & like new again. They are very reasonably priced, honest, and thorough. Hass and his team are great at what they do and I would recommend my family and friends to them. Thank you for everything Friend's Auto!!

A great, reliable auto shop. They seem to be honest and prices are fair. I had an issue with a…read morerepair once and they fixed it without any pushback. They're generally pretty busy (which is a good sign) and it may mean it will take an extra day for them to get to your car. To me, it's worth klit knowing they're a shop that wants to do things right.

Dave and Alex Car Repair has helped both my wife and myself when our cars broke down. Most recently…read morethey fixed my failed water pump. Originally this place was shared with me from a friend as a referral. This business made repairs much faster than the other shops I have dealt with in the past exceeding my expectations. They have a clean lobby. The labor costs are a little higher than I would like, but they do quality work and have returned.

We were from out of town, my husband notice a leak. The owner put the truck up on the rack,…read morethoroughly checked out underneath. He didn't find anything wrong. He assured that it was just condensation because it was so hot. (Last year we had put $5K into this truck engine) He didn't charge us, but my husband flipped him a hundred for his time. Super nice guy.

Great mechanic! Honest and helpful. Went in for a brake job and he helped me out with what I needed…read moreto get me back on the road again. Quality work, highly recommended!

I found my shop! VIP…read moreAuto Repair has earned a lifelong customer in me. I've gotten multiple services from them, from oil changes to engine repairs. Each and every time time they have been throughout, friendly, and trustworthy. On my last oil change they ran a complementary overall vehicle check and ended up finding a problem, that if left unchecked, would have been very expensive down the road. And without me even having to ask, they brought me back and showed/explained the problem, along with answering all my questions. Communication during all services/repairs has always been easy and timely. VIP's customer service is top notch as well. When my car had to stay there for a few days, I was offered (at no cost) a ride from and back to the shop to pick up my car. (I lived very close at the time and realize that may be a factor going forward.) During the last repair, they were also able to give me a loaner car, which took away so much of the stress that comes along with having a car in the shop. Finally, if you're lucky, the owner's sweet pup will be there when you come in. :) I have recommend them to so many people in my day to day life, and I recommend them to anyone reading here as well! You won't be sorry.

These guys are my go to! They are honest and caring. Worked with me to make sure I was taken care…read moreof for transport and they have not let me down. Keep me posted on the repairs that were needed and sent me videos what needed to be fixed.

I am a repeat customer. I have had my oil changed at this location twice before. I have always been…read moreimpressed by their level of professionalism and courtesy. Today I needed an oil change. I got 5 quarts of VALVOLINE Full Synthetic engine oil and a new oil filter. They also replaced the drain plug gasket, checked fluid levels, lubricated suspension where possible, checked the air pressure in my tires and performed a multipoint inspection. Labor was ~$28, parts was ~$52. I had a $15 coupon so my total was ~$71 after tax. They also replaced my air filter and windshield wipers with the components that I provided GRATIS. Unisex restroom was clean and tidy. Customer waiting area has free water, coffee and soda pop. I SHALL RETURN next time I need my engine oil changed.

They told my insurance company that the $2,300 worth of damage to my muffler system from hitting…read morescrap metal that fell off a truck on the highway that I couldn't avoid, looked like normal wear and tear. My insurance company denied my claim. Plus, after fixing it, I started my car, and the error from the ripped out sensor was still there. I had to take my car back to them again. Then, two days later my muffler system is loud again and there is a loud metal rattling sound when the engine is running. Terrible work and terrible service.

Customer service was top notch . That's a big deal for me and yes of course price is everything as…read morewell. They are competitive and very knowledgable. I took my daughters car there. I got that one fixed then took other daughters car there. I would highly recommend this place. I can't say enough good things about this place and the staff. I Will continue to take all my vehicles there Great prices Great staff Great work Happy customer !!

This shop was hired to repair a muffler issue, but the exhaust continued getting louder after they…read moresaid it had been fixed. Our regular mechanic later inspected the vehicle and immediately found and repaired a hole on the top of the exhaust near the front--an issue that was easy to hear and feel. A repair shop should be able to identify and fix a basic exhaust problem, especially when the symptoms are so obvious. Their oil-change prices are comparable to other shops, but they wanted to charge $70 for a tire rotation, which seemed excessive. I also found the shop's odor unpleasant, with strong smells resembling car exhaust, dog waste, and sewer gas. They may be fine for routine services such as oil changes, but based on my experience, I would be cautious about trusting them with more extensive repairs.