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    Southern Serenity Pools

    5.0 (2 reviews)

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    6 months ago

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    West Hernando Pools & Spas

    West Hernando Pools & Spas

    1.7(15 reviews)
    7.3 mi

    So to be completely honest and somewhat humble in my review. I give Frank a shrug my shoulder kind…read moreof review. Frank did respond quickly and he did make his appointment with us on time. But as soon as he opened his mouth about how long he has been in business and who he services, I knew this was not a match made in heaven. His ego and his lack of customer service really showed. He spent more time stroking his own chicken and pricing us out before we even got started, it was absolutely insane. This man has been doing this for 39years and he is so high strung, lacks patience, and wants to sell all top end options. I am all for up selling your product but to say our budget is not me(Frank) was a bit overwhelming. Everything started at 50 to 60k and who gives a range of 10k in a verbal estimate when you don't even know what we need versus wants. What can we get for our budget is not in his wheelhouse or vocabulary. When in fact the person who referred us spent under $50k with him for a bigger pool then we wanted. So it's just odd to me that he kept saying that many times over, again pricing us out of the picture. The most daunting thing that really surprised me is how he wants to be efficient and lower his costs but increase my costs. Frank says to me you are going to have to remove that crepe myrtle and I need 10 feet in width to drive a "trailer hoe" back here. And yes it will tear up all your sod and your neighbors yard. Wait what I don't have 10' on either side. Okay so you plan to replace it right. No I don't do landscaping. So let me get this straight he wants to drive some 10 feet wide excavator back here to dig up a five feet deep pool? I looked it up and they do have smaller excavators that will reach the depth that is needed and are much lighter and smaller. But because of efficiency and his cost he plans to lack care for your yard. Just to pass another bill on to you 10' x 40' run is another $4k to fix the sod and $1200 for sprinklers to be replaced. I knew from earlier in the conversation he doesn't do landscaping so you will have to call two more companies to put your yard back once he is done tearing it up. From a common sense perspective take care of the yard and maybe charge a little more for time. It can't be the $5,200 in damage you plan to do. Lastly, if he said to me one more time I do all the pools for doctors, lawyers, and nurses in this area I would have probably puked. And if he tells me one more time he is the undercover guy they send out to inform lawyers on lawsuits. Puke again. Just too much ego for me. Frank I wish you the best and yes you probably should stick with the doctors, and lawyers, and nurses because they obviously like to be up-sold on materials they don't necessarily need for you to profit on standard materials you buy in bulk at a low cost. I appreciated your time and input. Only wasted 20 minutes of my time. Frank is definitely knowledgeable in his field but if you lack patience this guy is not the one for you. We decided to walk away with an agreement it was not a match. I gave him 3 stars because of his timeliness, knowledge, and workmanship via pictures. Frank has some work to do on customer service, cost control, flexibility, and patience.

    They have taken peoples money and left their pool projects unfinished! My wife and I had to go hire…read moresubcontractors to finish our pool at an additional cost to us.

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    West Hernando Pools & Spas - Over 2 years and this is all we have to show.

    Over 2 years and this is all we have to show.

    West Hernando Pools & Spas
    West Hernando Pools & Spas

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    Southern Serenity Pools - swimmingpools - Updated May 2026

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