My property was repaired by Southern Insulation (SI) which became an awful ordeal. In August 2023 a water roof leak damaged my unit's left & center stairwell walls. In Oct, the HOA hired SI to remove these walls & provide abatement; a 3rd party company KEM found asbestos. Only upon request did SI provide floor plans for their work but mislabeled the containment's clean & dirty rooms which raised work quality concerns. The day before work was to commence, Mark Minor, the president of SI, tried to claim I cancelled the job. Work began on Mon, 10/16 but SI removed just the center wall & a sliver of the left wall & removed the containment unit. We insisted he fulfill the contract but Mark persistently claimed no mold was on the left wall- until KEM's quality check immediately found visible mold- which forced Mark to fulfill his contract. This significant oversight by SI was alarming as they left our unit exposed to mold for an entire day. On Wed 10/18, SI removed the left wall, however Mark showed no remorse & didn't apologize for the glaring mistakes & distress caused. He questioned reimbursing our hotel stay for Wednesday; our HOA manager noted that if they removed the left wall on Tues, completing their contracted work a day early, my family & I could've returned home on Wed. On 10/20, Mark agreed to pay me $247.64 by check. By 11/16, no check arrived; Mark claimed that there was "a miscommunication" with staff but the check would be mailed on 11/17. Another 3 weeks have passed with no check; evidently Mark doesn't intend to keep his word. The lack of honesty/ transparency, low standards, Mark's refusal to acknowledge mistakes & honor the contract until forced to starkly contradicts SI's claim of "excellence" "quality customer service" & "upholding the highest standard of safety."
My opinion: Do NOT hire Southern Insulation. I highly recommend ServPro- they are amazing professionals who communicate proactively and honestly, provide detailed paperwork, and have high work standards. They truly care about their customers! read more