Buyer beware! Long review, but it may protect your wallet…read more
Our neighbor had a new chimney cap put on their house in November 2023, and knowing we needed to have the same done, we asked them who they used. They referred us to Atlanta Chimney Doctor.
So, we called Atlanta Chimney Doctor owner, Chuck Connor, to inquire about having a new chimney cap installed and having the fireplace panel inserts replaced. He asked when was the last time we had our prefabbed fireplace cleaned, to which I said never. He said he would first need to come out and clean it and inspect it, for the discounted price of $349 since our neighbor had referred him, and I agreed to that.
Upon completion of the cleaning and inspecting, we were told that there had been a chimney fire before and that if it were his house he wouldn't burn a wood fire in it. Chuck recommended we install gas logs, as they would be safe to use. He quoted us $3,421.00 to replace the chimney cap, install gas logs, and replace the back fireplace panel insert, and reattached the side fireplace panels. I agreed and said to move forward and used Venmo to send him a $521.00 deposit on 11/27/23.
On 12/11/23 two of Chuck's workers showed up to do all the work. They were done in less than an hour. Wife wrote them a check for $3,421 and they were gone. When I got home to inspect the work, I noticed that the left side fireplace panel was still not reattached correctly and in fact was not in the left side track. When my wife asked the worker about it, he told her that was normal and that they are supposed to lean in. See attached pictures of the left and right side fireplace panels. In the meantime, Chuck immediately sent us a link via email to give him a great review on Google.
I emailed Chuck on 12/12/23 to see if he would come back out to repair/replace the left side panel and he agreed he would. On 12/19/28 he didn't show back up as his dispatcher said he would, and when I called him, he said he had it on his schedule for 12/28/23 at 4pm. Ok, fine, I'll see you then. On 12/28/23, no show, no call, nothing. I texted him again on 12/29/23 and said I guess you will reschedule for January. He replied yes, 1/8/24 at 4pm. On 1/8/24, again no show, no call, no text, nothing. I took two vacation days for the 12/28/23 and the 1/8/24 days for nothing. Strike three, I'm done.
I texted Chuck on 1/8/24 at 5:46pm basically giving up on him, see attached green text from me, and his replies in white at 11pm later that night. His replies were totally unprofessional.
In short, he got paid and didn't want to make another trip to our house to make it right. I would definitely not recommend Atlanta Chimney Doctor.
Be sure and check out all the reviews on Yelp, Google, BBB, and Angie's List, I wish I had! Chuck has one excuse after another to blame everyone else but himself for his poor service. In multiple replies to his reviewers, he states someone in his family had died as an excuse, I'm surprised he has any family left! Once he has your money, he is gone.