Service:
Today, I went to this business to buy some wine…read more This is usually, for the most part, the store I solicit. Normally, I spend a good bit of money here...buying for dinner parties, out to byob's, special occasions and holidays. However, today, I bought a few bottles of wine.
I went to the register that the older gentleman was at and put my basket on the counter, because, I wanted to get my money out first, when I looked up, the man was looking at me and I said that is it. I thought maybe he thought I was buying more??
Then he replied to me, "If I can take the bottles out of the carry basket. I said, "Oh! You could have taken it out since he was waiting. He said they do not do that. I looked at him and said, "we'll, they did before," and he replied, "Not at this store." I said," Yes, they have. " What a gentleman!?
Then I said, "May I have a box, and he proceeded to say that they do not have enough boxes because everyone wants one. I looked over, and they had plenty. Then he was saying about bags and I can purchase one.
Regardless, this was poor customer service etiquette, and what place was it his to tell me in so many words that I could or could not have a box to stick my bottles in?
Sure, I juggle a few in my hands/arms with a purse and risk dropping them.
Then are you going to cover the monies I spent on them.
I always went to this store, but never again. You got me once, but you won't get me twice.
Where is the greeting when you walk in the doors and the employees are just standing there behind the counter doing nothing or talking with another associate? This comes down to, again, poor customer service etiquette again!
You think that with everything going on with the economy, etc., you would want to welcome people with open arms. No money or less money made....no paycheck or less money in paycheck.
