The only good thing I can say is repair guy Paul came out. Made an appt for Tuesday between 1-4, Paul called at 6:30 pm to tell me he was running late for his 1-4 window slot but I was unable to reschedule at the time. I had someone scheduled to come but Paul called back to see if he can come between 3-5 and we scheduled that time for Wednesday. He came out and said he was going to call me the next day (Thursday) with the price of part and service but I didn't hear from him until Saturday after me calling the business and his cell phone on Thursday and Friday all to tell me they said they won't have the part for 10 days. That is fine but a call with ANY update would have been appreciated. I'm all for communication and an update on Thursday whether he had or hadn't heard from the company where the part was coming from would have been nice so I can say yes or no and have someone else come out to do the job. I guess I should've known when he called me 2 hours after the scheduled time for Tuesday. Nothing but a lesson learned and will never use or recommend South Park Appliances. Everybody experience is different and I didn't have a good one. read more