avs helped me tow my lowered car, was very careful and kept in mind of my front lip. great service…read moreand awesome pricing

**Dangerous towing practices, hostile management, and gross negligence**…read more I had an alarming and completely unacceptable experience with this towing company. The driver dispatched to tow my 2013 BMW 328i Coupe attempted to winch the car onto the flatbed by attaching a heavy steel J-hook directly to my steering tie rod and aluminum control arm. Attaching heavy winch gear to hollow steering linkages and suspension components on a European car is a severe safety violation that can cause thousands of dollars in mechanical damage. When I stepped in to stop the driver from destroying my steering rack, he refused to use proper loading methods (such as soft axle straps or wheel bridles). To make matters worse, I spoke directly with their management, Andre, who shockingly defended this dangerous technique, claiming that winching a vehicle by its steering tie rod is "standard procedure" and told me to go buy my own bumper tow hook. After keeping me waiting for over two hours on a re-dispatch, they canceled the job at the last minute with zero explanation or communication, leaving me stranded roadside for over five hours total. If you care about your vehicle's mechanical integrity--especially if you drive a low-clearance or European car--avoid this company at all costs. Their sheer lack of basic towing knowledge, blatant disregard for vehicle safety, and hostile customer service make them an extreme hazard. I wouldn't recommend nor have progressive insurance have them tow any of my cars. You have been warned.

5 stars all the way! Professional, friendly, and meticulous. My vehicle came out spotless inside…read moreand out. I'll definitely be coming back and recommending them to friends and family.

The response time was extremely fast. A call before coming to explain charges and to reassure us…read morethat he was equipped to tow a 46' RV. Dallas was efficient friendly and professional. He ABSOLUTELY knew what steps to take to tow it safely and he shared his knowledge on filing claims and repairs. It was a pleasure to deal with him after having our motorclub service not be able to successfully find a towing company to help us.

We had a great first experience towing our vehicle with them and because of that, chose to seek…read morerepair service. It was all downhill from there. They misdiagnosed our van and didn't end up fixing the real issue. They repaired a bushing and did brakes and told us the car was good to go. The car was in fact not good to go. Took it to another shop and was told the PTU was the actual issue which is wildly expensive. we wouldn't have paid for the brakes to get replaced on an older van that needed a 3,000+ fix. We would have junked it before paying for those pointless repairs and been ahead. Their communication sucked too. We had to call for updates even when we had been promised a call back by a certain date.

My insurance called them out to tow me. Driver Jim was not professional at all. Told me I had to…read moreride in the car on the on the flat bed. Very scary and illegal except for very specific reasons. I spoke with their dispatch no apologies just argued that it was legal. They said Jim was sick that is why he made me ride in the car. He did not tell me he was sick or give a reason at all. overall will never use this towing company again, Made my insurance company aware and I am filing complaints with the BBB. Oh and dispatch told me to talk to WSP and I did and they said no way if they had seen driver would have been ticketed for me riding in the car. Cindy

Union towing was contracted through Allstate and my roadside assistance app. Communication was…read moretimely and informative, the driver was very helpful, took care to load my car safely and dropped it at the repair shop. Very smooth process from beginning to end.

Shawn/Sean (sorry, I didn't catch the spelling of his name!) was incredibly helpful when he towed…read moremy Jeep Cherokee tonight. My oil pump went out, and I was stranded two hours from home, so I was definitely not having the best night! He was professional, helpful, and friendly from start to finish. We had great conversation during the long drive home, and I felt completely comfortable riding with him as a solo female passenger for that long. He was so chill and easy to talk to, which made a stressful situation with my Jeep a whole lot better. They also showed up quickly, which I really appreciated. 10/10, five stars, and I would absolutely recommend them! Thank you for making a bad situation a little easier!

The service was great and the drivers were quick and very helpful!! Would definitely recommend…read moreusing this company for your towing needs!

Liem went above and beyond in diagnosing and repairing my son's 4Runner. Communicated well. Showed…read moreme exactly what was wrong and saved money when new parts were unnecessary

hired this fool to do a timing belt/water pump job for a 03 tacoma. pulled everything out and…read morecouldn't put it back together!!!!!! do not let this guy touch your car you will regret it!!!! i paid him half of what he quoted and my truck is now sitting in pieces!!!!!

After waiting hrs. for a tow truck through AARP Roadside asst. The first guy canceled with no…read morephone call to AARP or me, AXP Towing came to my rescue. Still through AARP, which I'm so glad I have them. Donald was amazing and even helped push my car into it's parking place. Thank you sooooo much. I will definitely be calling them again if I need a tow. Pam, From West Seattle

Thanks Donald.R for waiting an extra 10 min while I had to go back and find my key before my car…read moregot towed back to my place. Much appreciated

I have never taken the time to right a review but Burien Towing deserves this…read more They towed my car to a service station for a repair. There was a small incident when backing it into a tight spot. A minor scratch. They immediately alerted me to the accident. JP was a total professional I brought the truck to him after the service he had the scratch buffed out like it never happened. He was kind, courteous and just clearly a good guy! They have a customer for life! Burien Towing for all you towing needs! Thanks Guys!

i paid 1k for a tow and storage for3 days. This included $150 for after hours when they couldn't…read morefind my keys. When I first called they said $575.