Don't go to the office in Sandy Hook - stupid hours that they do not follow. Office in Derby fixed…read moremy problems, worthwhile and they do not charge a lot to fix ($69 plus parts). Recommend - only reason for not Five stars, dumb answering machine messages. Went back to get IPad screen replaced, quoted $89 plus tax. Did the work, picked up next day. Still have same message on answering machine.

My son broke his screen on his phone so we decided to come here. He fixed my son's screen within an…read morehour and you also receive a text when he's finished. It was quick, easy, and the customer service was good.

John was excellent! Took a laptop I feared needed major repair and shortly after informed me that…read moreall I needed to do was attach an external keyboard bc the laptop was fine but the keyboard on the laptop itself was non-functioning.

I've used JR MANY TIMES and he is reliable, fair, fast and a good communicator. He has gone out of…read morehis way to find components for me and get them installed quickly. He works out of his house, but that is one way he keeps his pricing very competitive. I never have to get out of my car, which is important in these times. He is also available to come to your home if necessary and can do Intranet, modem, router, etc. troubleshooting, repairs and installations. Good to know!

I asked Michael to evaluate our home Wi-Fi network configuration because of some reliability…read moreproblems. He arrived when he promised, did a pretty thorough diagnostic of our settings and tweaked a few things. We haven't had any problems since. I'd certainly recommend Michael for commercial or residential jobs like this one. For the reasonable hourly rate, I paid much less than replacing my perfectly fine gear that might have had the same problem.

I have updated my review of Michael Petruccelli since a few weeks ago…read more For one reason or another he had never received my phone messages that I had left for him when I was having so much trouble with my computer. When he finally got my last message last week and read my 1-star review he acknowledged that he had never received my voice mails. Today he came to my home and fixed my computer to the extent that he could. He will come to "clean it up" next week. I am glad to see that it was a glitch in his voice messaging system and not with him.

I had a great experience with Elite IT! Brought my iphone 5s in with a cracked screen. They…read morerepaired it for me same day. I did some shopping around on the prices and while Elite IT's were slightly higher ($130ish vs. $100) .. I got 1) a 90-day warranty and 2) an entire mold/kit replacement.. not just the glass replacement. About a week later I noticed a small crack in the glass near my home button and my headphone jack had stopped working. I called Elite IT back up and they said "No worries, we'll fix it for you. You're under warranty". Brought it in and they again fixed it same day. Even stayed open a few extra minutes after closing hours so I could pick it up. Xavier was the best! Very friendly and helpful. Would def go back here vs. a mall store or other 3rd party replacement shop.

Quick repair of my laptop which I needed for my business. They called me to explain what needed to…read morebe fixed and how much for the repairs. My laptop is running great! Great service and fast!! I would highly recommend them!!

Knowledgeable, fast, available, determined. David and Kathy got me out of a mess that took me 30…read moredays to resolve. They did it in ONE day. And they charged me less then someone else charged me for NOT fixing the problem. Apple Care tried but could not help. David quickly self-learned my accounting software to get my business data recorded again. So very grateful. Reasonably priced. Worth it to go well out of your way to use these people. I'm so relieved to know I finally found someone who gets it done.

Had warranty work and an upgrade done to my imac. They were knowledgable, pleasant, and fast. Good…read moreexperience

Don't even look for this place. It's no longer at this address. There isn't even a sign saying if…read morethey've moved or not. Inside the storefront are several full trash bags and a boat.

This company is amazing. I brought my desktop in for…read morerepair. The power supply was shot. TechLine had a new one in stock and only charged me for the part ($49.00). The computer was ready in just a few hours. I brought my iPhone in because I cracked the screen. TechLine replaced the screen for $40.00 and it too was ready in just a couple of hours. I trust this company completely.