My very elderly mom has been at Hamlet since 2021. Like others on here, her meds have been a…read morefairly constant problem--physician orders changed, meds not being given, etc....Paperwork/physician orders is almost constantly "not received", even though the sender has confirmations of of successful transmission. Until recently, Mom has been pretty healthy, so even though she pays for "all inclusive" care she hasn't needed anything but meds until after she came back from rehab for a fall injury. We have private care companions with her, and the owner of the company reviewed all the companion records and said, Mom had no showers for approximately the first three weeks she was back. Certainly, she got a raging UTI (E coli), and it certainly is possible that lack of bathing either caused it or contributed to it. Reporting to nursing staff did nothing because as of March 5 (over 2 weeks later) her care companions state that Mom had no shower for that time period either. The care companions state that mom was showered once, the day of the first complaint. This was again reported to nursing who of course denied it and this time responded by an aid forcing Mom to have a sponge bath in cold water despite mom's loud protests that she was so very cold. (Apparently her hot water heater was malfunctioning which they would have known if they had been bathing her in the first place.) Fortunately the care companion walked in and stopped it. She reported what she witnessed to nursing management. After it was reported nursing management never followed up with the family to report that mom had been given the proper care-- a warm shower she very much needed and they are contractually obligated to provide-- probably because it didn't happen. I sent a very critical email the next day registering a complaint that no follow up was done to see that mom was cared for and then communicated back to us. That said, transportation is great at Hamlet--a wonderful group of guys. The activity people are also really good. But when the resident needs basic care, it's pretty awful. Lots of other issues I didn't even get into. They have a new memory unit, and while I can't attest to it personally, word on the street is that the memory care unit is even worse.

A public Christmas concert was performing in the Atrium, so I came to check out Hamlet. The Atrium…read moreis a residential building with a large family style room that is large enough to hold special activities. Chairs were set up and refreshments were served. The large room and hallway was clean and smelled nice. Residents were greeters. Many residents walked or were shuttled to the performance. The shuttle driver seemed very attentive to the elderly passengers who used walkers. I saw several wheel chairs at the concert.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind. Robin Greenwald-Gilbert

I work for a local elderlaw attorney and we are often charged with the responsibility of finding…read morequality facilities in which our clients can live. When the client has dementia and lives on the east side, I feel that there is no better facility for me to recommend to our families than Arden Courts. The staff is personable, knowledgeable and compassionate and I have watched them take in a new resident and bring comfort and peace of mind to overwhelmed and frazzled family members. The Arden Courts philosophy really honors the personhood of the individual with dementia by not so much focusing on what's been taken away, but rather on what remains.

Shalom and his team are top notch. He was immediately responsive to our needs (daytime caregiver…read morefor my Hindu father with stroke and dementia). They matched my dad with the perfect caregiver, who quickly became a member of the family. Highly recommend

Whenever we've had to change our schedule due to Doctor's appointments they've been able to find a…read moregood replacement caregiver from the office. They all have different personalities but they're all very very nice and anxious to help.

This community has very loving, loyal, compassionate, committed staff that work tirelessly. The…read moremanagement is incredible. They bend over backwards to ensure that their elderly residents are happy and satisfied. I highly recommend this community. You will not be disappointed.

From the owner: State of the art, independent living, assisted living and memory care…read more Our mission is to provide our client's with a life of dignity and fulfillment.

Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.

The care provided to my mother was amazing! From the first meeting to start services to the last…read moreday of care was exactly what I expected. Angels exceptional home healthcare definitely delivered exceptional service. If my mother or anyone I know ever needs help again this company is my go to. Amazing people that really do care!

From the owner: Angels Exceptional Home Healthcare specializes in nursing, home healthcare, aides, companions,…read moremedical appointments, meals, shopping, medication reminders

Care quality was great from start to finish. Had a wonderful experience with the handling of my…read morefathers needs.

From the owner: Empower Care, LLC is a compassionate and client-centered company dedicated to enhancing the…read morequality of life of individuals, couples and families through tailored home care solutions and supportive services.