Maple Ridge has been wonderful for my mother in law. She is very happy there. We really enjoy the…read morefamily events that they do each month.

Maple Ridge has been amazing for my grandma and family, we enjoy coming here weekly and the awesome…read morefamily days!

Great genuine caring staffing Very attentive to residents…read moreneeds Incredible management team Staff is supported and valued Clean, always smells good

I have worked at Middleburg Heights assisted living for approximately 3 months, The residents here…read moreare great! the staff really cares about the well being of the residents. walking in gives you comforting feeling. We have activities 5 days per week, a TV room in the front lobby that our residents meet as a family to watch movies and sports. A cozy warm fireplace to sit in front of (weather permitting) The Food is good, Alex our dining manager has over 10 years experience and really cares about the residents food preferences.

staff is Cheap, and fraud Specially Bilal usamani is a fraud…read more steals money from people

The independent living section of the Normandy campus is great! My mom loved it there despite it…read moretaking A LOT of convincing to downsize from her home. The apartments are spacious and clean. The food was excellent. So many programs offered! My mom was even allowed to "rent" out party rooms for family get-togethers/baby shower. The staff was great, too. One of the nurses, literally, saved my mom's life after she suffered a heart attack by performing CPR. Sadly, we had to move my mom to the nursing home behind the independent living building. All I can say is STAY AWAY from the nursing home. I was expecting it to run as smoothly and professionally as the independent living place, but was dead wrong. Half the time, no one answers the phone, which is disconcerting. They lost family photos we brought for her room. And when she moved to hospice, they threw all of her belongings in a garbage bag--including pants and a lamp that didn't belong to her AND some paperwork on another patient which is a huge HIPAA violation. So really, this review is twofold: independent living at Normandy = GREAT; nursing home at Normandy = CRAP

Steadily declining care, lack of staff and high tolerance for poor employee and agency work ethic…read more Unkept promises. Lack of communication. Rising costs. Family members doing most of the work they are paying for.

My mother has been a resident in the Memory Care Unit of Governor's Village for about a year and a…read morehalf. The building itself is always clean, homey and well-decorated (non-institutional). Much thought has been given to creating a pleasant experience for visitors and residents alike. Garden areas are wonderful during spring, summer and fall for walks, bird watching, gardening. There are plenty of events, celebrations to meet various interests/abilities. They have just built a new addition which was handled in such a creative, thoughtful way -- residents' lives remained normal and calm despite construction. Plus, it is beautiful! Most important, I am thrilled with the level of care, concern and genuine affection/compassion the staff provides and exhibits toward my mother, as well as the other residents. Patience, understanding, creativity and sense of family are very evident whether a resident's family member is present or not. Nurses and caregivers have gone out of their way to meet my mother's needs and mine as well -- so I'd don't need to guess how she is doing. They share anecdotes of what she's said or done during the day; if she's happy, sad; ate well/or not so well; was up all night or slept well -- without my asking. This is very important to me as her primary caregiver. They are truly extensions of me and do it better than I ever could at this point in her journey. We are both blessed to have found such a wonderful place for her to live.

I am a resident at Heritage Of Lyndhurst. They have made so many positive changes. Dani is the…read morebest! The food, the atmosphere, the management team all so much better. We actually come out of our rooms, and it is always a good time, I have to say hell yeah I like it here now. Glenn Kellogg

I dont know why there arent more reviews for Heritage of Lyndhurst but I am leaving this to…read morehopefully help others. We had to find a nursing home for rehab purposes and we were given some names in our area and we decided here since it was so close to our home. There was a few staff there that were somewhat helpful but there were two nurses (one in particular) that were horrible and made me cry several times when I left there, knowing that he was not in good hands. I wish I knew the names and we did finally mention it to the director but we were afraid that she would treat my dad worse so we didnt push the issue. She was short and walked with a limp and worked nights and the other had glasses and they seemed to work together at times. Both of them made this such a bad experience for us and I tried to avoid them if I could walking in different doors so I didnt have to see them. The one with the limp was horrible, never helped, never made eye contact, did not say hello, and made you feel like you were bothering her if you did ask her something. I was always so nice and I had to bite my tongue from wanting to tell them off. I still think about what an awful person she was and that she should not be in the field of taking care of people so I feel the need to let others know not to come here if there are other choices. There were alot of other things too including the urination smell, the same program that they had on the TV every day for the patients (even they mentioned it) and the lack of help every night which seems to be a universal problem. I had to throw away pants that he was wearing because they wouldnt change him and I could not get the smell out after washing a few times. They didnt seem to care about these people. It was depressing. We have since left and glad that place is behind us but hoping this will help others.

My Step Mother lives here in an independent living apartment. It is amazing-- like a luxury resort!…read moreEveryone is very nice and helpful. They even have a bar and an amazing pool. I would live there if I could afford it!

The place is gorgeous and members are put first it seems most of the time. They even have a…read morerestaurant for members to dine in and a bar! I used to work at the restaurant called radius and sometimes in the bistro. As a waitress. At first it was great money and the hardest part was remembering the members names and preferences. But, there are many cons to working there and for me they eventually outweighed the pros. The schedule you are given isn't really up for debate. There are so few servers that they absolutely need you and no one can cover when you are sick really. Which sucks for the rest of the servers left there because then things get hectic. Also, you pretty much can expect to be forced to work Sunday mornings, Christmas, Easter and thanksgiving. Even if I absolutely had to call off they really didn't take no for an answer. My biggest problem is corporate. They have no idea how a restaurant runs and how many employees you need or how to pay them. Many times my check was messed up and they ended up blaming it on us saying we didn't keep track of our tips right so we owed them money. I was forced to give them $900 at one point. They also ended up taking away tips because we were making too much money. So now it's hourly. My thought process was, if they expect me to work holidays (which are the busiest ever. So hectic.) I'd like to be tipped. I got very unmotivated because I used to make so much money on holidays and now that they pay hourly i was doing 20 times more work for the same pay. I also noticed my pay check never seemed to add up to the hourly they said they were paying me. I swear it was minimum wage. They ended up messing up my check 3 times and I said I would quit after the 3rd time. And that's what I did. Besides that the food there is great lol

This place is AMAZING. AREYOU KIDDING? They care SO MUCH! Well-staffed. Gourmet food. (the…read moredesserts are presented on doilies, people!) I mean, come on. The last place I had my father in for a stay in rehab thought sandwiches with a side of Cheetos was an appropriate dinner for the sick and healing . The rooms are a little cramped here in rehab. A bit of jockeying of wheel chairs to get around. But all-in-all a truly a lovely place for your loved one.

My father was here and now has COVID and is in hospital. Facility only concerned about money…read more Enabled and allowed excessive alcohol abuse. More troubling is my father has cirrhosis and they still did nothing to help. Medical director even stated the use of alcohol was so high the entire hallway smelled like alcohol, but Ennis gladly allowed it as they were paying customers, health and wellbeing be damned.