We have Darla helping my wife and helping me with various household task. She is very…read morecompassionate, helpful, dependable and trustworthy. My sons encouraged me to get help with caring for my wife and helping me with the household chores and it was the right decision, especially with Darla assigned to us. Earl B

I am trying to keep my mom in her home as long as possible. She recently lost my dad and she has…read moredementia. These caregivers are so patient with her and keep her engaged. I can go to work and not worry about her. They communicate very well. They make sure she eat and takes her medicine. The log book is great so I can follow her progress. I highly recommend this service and appreciate what they do!

Excellent customer service. The staff are all informative and knowledgeable about the services they…read moreoffer. The owners are always helpful and friendly. They make sure their staff have in-services and up to date on CPR certification. The y truly care for their patients and staff as if they are their own family.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

Stellar service that gives us peace of mind is how we describe Visiting Angels Berea. The staff is…read moreresponsive and accommodating, and the caregivers provided through the Berea location show up, adapt to our mother's need and are so very kind.

They have been accommodating during the holiday season, juggling caregiver hours. And the…read morecaregivers who have come are thoughtful and kind. We are very grateful for their service.

sent my wife home wit a swollen left leg that hurt her really bad. Came home Monday and in hospital…read morebecause of left leg on Tuesday finding a BLOOD clot in her leg. Never again would i go or send anyone there.

I'll get right to the point. In my opinion, my grandfather would still be alive today if not for…read moreO'Neill "healthcare" in Middleburg Heights. Among other things, they neglected to take proper care of his catheter, which was confirmed by an ER nurse. He got a severe infection and became septic. The night he went to the ER, they actually called me to ask if I thought he should go. I asked about his stats, and although I'm not a doctor, it was pretty clear to me he needed immediate care. I said to send him. I was shocked that since they are supposed medical professionals, they didn't make this conclusion on their own. Unfortunately, he never recovered. During his short time at the hospital, it was discovered that he had severe bed sores. This was never communicated to us by O'Neill, and as far as I know, they did not try to treat them, just let them get worse. Before this most recent emergency, he made several other trips to the ER due to their negligence, including being infected by covid. To be somewhat fair, I've seen several nursing homes this year, and they are all bad. But, that is no excuse. I would never, ever recommend sending a loved one here. On top of all this, communication was terrible, and had I not gone there frequently to ask about his condition, no one would've reached out. Billing people were rude and even the social worker was of zero help. I would rather take my own life than be sent here for "care". Horrible and disgraceful.

I h was a resident in spring2022 and had a wonderful experience staff was very responsive to…read morerequests for help food was delcious (if I had any complaint it would be that the servings were tooo large alternate meals can be requested if the scheduled meal is not appealing variety of activities should I need respite care in the future I would go back in a heart rooms and common ares are large and very clean other residents were kind and very welcoming

Took over from Brookdale in October 2018. Gone downhill since. Relative living there in assisted…read moreliving. Short staffed on many occasions, relative would ring call button for 2 hours and then have to go out into facility to find someone to assist. Food is awful, lots of dry turkey sandwiches, undercooked, bland fish, leftover soup ( everything leftover thrown in pot and called soup). If my relative never sees squash agin it will be too soon as served on almost daily basis. Switched to poor quality adult briefs and liners. Finally had enough and moved relative out of this facility and even that was difficult. Facility doctors dropped ball on who was covering my relative and refused to release medication records to new facility. Relative had to go without medications 1 day until new facility was able to evaluate and determine medications needed.

They were very helpful with getting my husband on the senior bus for dialysis while I was working.read more

I've been using home care services for my father provided by Visiting Angels for about a year now…read more I was very concerned about having anyone in my father's home but I had no choice. I had to go to work, among other responsibilities! After checking out providers and services, Visiting Angels was highly recommended. I knew I wanted to utilize a company with a good track record in this field. The Cleveland office of Visiting Angels has been in business for over 14 years. I did my own due diligence, personally speaking with several current and former clients. I also took an additional step to contact independent referral sources to see what companies they spoke highly of. They can never give you just one company, but the Cleveland office of Visiting Angels was on everyone's top 5 list of referrals. Every reference that I personally called, whether from Visiting Angels or from social workers and referral sources, had great comments about their experience and/or their reputation. Now, as I come up on a year of service, I can happily report that my experience and that of my father, paralleled all of the good references. Their staff members, or caregivers that have been with my father, have been very attentive, reliable and trustworthy. He has his 'angels', as he refers to them, around the clock! He is happy and pretty content. He likes how they take care of him, and I like how responsible they have been. He is 93 years old; a depression era, WWII vet survivor; he deserves the best! I was also surprised at how focused Visiting Angels has been at regularly checking in with me by phone to see how things are going! They even use an independent company that called me to do a survey about the quality of their workers and the responsiveness of their office. In total, I can highly recommend Visiting Angels to anyone needing caregiver services for their elderly loved one!