My family and I unfortunately had to get off the cruise ship because a member of our family was admitted to the hospital. We started off with Jay who was so kind and compassionate about our situation and gave us helpful tips regarding our stay. We then met Zach on our next trip to the hospital and he was just as kind. But then we met Cheri-what a gem you have in her! When our family member was finally released she did everything she could to help us get what we needed done so we could get to the airport to make a flight to Seattle. I won't go into step by step of what she did for us but she made a very stressful situation feel easy, was very engaging which made our family member very relaxed and had solutions for anything that came up. Thank you Jay, Zach and Cheri and my family and we wish you all the best! read more

Fast ride from airport to Hotel. Gave us good information regarding where to eat! Especially going to new coffee shop. By the Blue Eatery & Gifts. read more

Sourdough Cab - Call Jacob! - Taxis Near Me - Ketchikan, Alaska

We pre-booked a cab with this company three hours in advance to ensure we would make it back to our cruise ship on time. We confirmed the ride via text and were reassured not once, but three separate times that everything was set. When the time came, no driver showed up. We tried calling multiple times, only to have our calls completely ignored. In a panic, we approached other Sourdough cab drivers in the area, who also refused to help us. We were ultimately saved by a Yellow Cab driver, who got us to the dock just ten minutes before our cruise ship departed--something that should never have come down to luck and desperation. To make matters worse, we met several other couples who had also pre-booked with this same company and were similarly left stranded without notice or support. This was an incredibly stressful and unacceptable experience. Avoid this company at all costs. They are unreliable, unresponsive, and clearly have no regard for the commitments they make. I will never book with them again. read more

I would not recommend or use again! The car was disgusting and smelled of smoke! When our travel planner called to confirm rates due to it being close to $50 more expensive dispatch called to complain to the driver and he left it on speaker. NEVER AGAIN!!! read more

Thanks for the ride! love the new app. Much more convenient to be able to knowing when my cab has arrive or contact my driver directly.

Using the app is hit or miss at times. Sometimes they are quick to pick up the fare other times you wait 15-20 minutes and no one can get the fare as their is no way for them to say they are busy. read more

jay picked us up today from our cruise ship he was very nice and informative highly recommend jay

Have taken 3 rides with this company during my stay and all were very nice , very reliable, very clean, very hassle free, very knowledgeable. read more

they were responsive with my two questions and then when I was ready to book our cab as it has to be in advance for what we are doing and needing, they are no where to be found, just silence. been waiting for two weeks for a response and nothing. red flag so going to change our plans. read more

Both drivers I had were prompt, friendly and helpful. It's nice to have folks with experience driving amidst heavy cruise ship season. They have lots of local knowledge. I'm grateful for their help as I am relocating to Ketchikan soon. read more

While on-time, all of my cab drivers were incredibly unfriendly, borderline hostile. They spoke to me about their drug addictions. My final cab driver was wildly drunk, and kept forgetting who I was and where she was. She told me I was stupid for coming to Ketchikan. do not use this service. read more

Usually fine but today it was 20 degrees and the windows were open and it reeked like cigarettes. Not cool at all. Wish I had taken the bus. I normally tip well but that was the first time I've never left a tip. read more

requested a wheelchair accessible cab. made us wait over an hour in freezing cold rain. cab pulled in and drove off. didn't even stop

Called Sourdough and Yellow Taxi, but nobody picked us up because they only wanted to pick up groups of tourists. Called again, still no taxi. We ended up waiting over an hour and walked half a mile to the airport with our heavy luggage. I cannot express how much I hate the taxi services here! read more

We just took a tour on the 17th. We had a great lady who knew everything about the area. She took us to the totem park and to look for bears several times. We saw eagles and were able to get close to take pictures. We saw seagulls feasting on Salmon and a big fat seal that wondered into the creek area. We could not have asked for a better tour guide. Thanks so much for the great tour. We highly recommend this company. read more

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A very timely, personable driver. We needed to go 9 miles today. The meter was never used. We we told $50 flat fee plus (totaled $69). The same fair 1 year ago was $35. I'd suggest Uber/Lyft/anything else at all costs. read more

In other places around the world, the meteoric rise of ride-share apps, with their two way rating systems and frictionless experience, has forced cab companies to up their games. Not so in Southeast Alaska! In summer, during tourist season, service CAN be better, but it's a craps shoot. The big money is taking tourists on $200 tours, not getting your ass to the airport. In winter it's more miss than hit. On a recent visit to Ketchikan, I was surprised to get off the ferry and find no cabs at all waiting... Previously I've had the experience of stepping off the ferry to a line of cabs waiting to pick up fares. There are, like, four flights a day. It's not hard to organize. When I called for a cab, along with half a dozen other folks at the same time, the dispatcher asked if I was on the Ketchikan side of the ferry and sounded surprised to hear that I was. The entire plane was on the Ketchikan side of the ferry. The flight schedule is the same every day. It's not hard to anticipate this, but an alarm on a phone does wonders for me for routine work tasks that I might lose sight of for their quotidian monotony. Our cab driver came quickly, thank heavens for small mercies. There were three of us with luggage. He declined to get out of the driver's seat. We loaded our bags in the back and climbed in. The cab reeked of pot. He was playing aggressive, metal music pretty loudly. Slung between the front seats was a plastic bag full of... stuff. Trash or snacks I couldn't be sure. Traveling is wearying. Shitty cab service coupled with lack of other options is just dispiriting. You will probably have to take a Sourdough Cab if you come to Ketchikan. You might have an experience like my last one. You might wind up in a cab, as my husband did, where the cab driver doesn't take cash, doesn't announce that he doesn't take cash, and gets all agro when you are confused and upset that you now have to get to an ATM. You might have a perfectly nice experience. But when a company has a monopoly, there is no motivation to hire competent people, provide cursory customer service, or compete for fares by being where people need transportation. So good luck. read more

We called from the airport, about twenty minutes ahead of when we needed picked up. After the airport ferry we, my husband, children, and I, waited thirty five minutes in ten degree weather for our sourdough cab to arrive. The driver did not apologize for the wait. She did not wear a mask. She did not offer to help with our bags or the broken van door. As I was exiting the van, she had the nerve to ask me, " who's paying for the cab, honey???" in a really rude tone. I'm a yellow cab girl from here on out, honey. read more

The owner of this company is awesome. He took responsibility for damage that was done to my coat on a trip in one of his vehicles even though I was the one being a complete a$$wipe about it. It all worked out in the end. This company will get you where you need to be safely and on time and the owner has mad integrity and will make things right if needed. Love this company, call them for your next trip!! read more

It was an alright service. There is only can services in Ketchikan. I would have liked to have an app where you can know where they are at and how many minutes away. read more

My husband called at the last minute after his fishing trip was canceled at the last minute, and he needed a ride to another one. Art picked him up, and my husband said he was prompt, polite and on time. read more

I've used these guys a couple times while in Ketchikan. They always answered the phone, were super prompt and got me where I needed to go. The drivers are great. read more

Disgusting. Completely unsanitary, dirt and grime everywhere in the car, clearly mostly cigarette residue because the stench was almost unbearable I thought I was going to puke the whole way. The driver was a small framed older female with darker hair I'm upset I didn't get her name. She full speed backed into my trashcan and knocked it over and laughed about it, then took me to to wrong destination at first at the other side of town? I wish I could give less then one star. read more

Ripoff! Avoid them if at all possible. Charged me $120 to get a group of wounded warriors from the ferry over to the airport....

I had an accident on the Grand Princess and broke my toe! I tried to get in to see a doctor at the creek side clinic but couldn't get an appointment until a half hour before the ship would pull out! Mariah drove us to the clinic and came back and got us, took us to Walmart so I could buy a pair of slippers and pain meds! She waited for us outside the store while we rushed inside, me in a scooter to get what we needed. I inadvertently paid her twice when we she let us off at the clinic she realized it and returned the money I had given her! This gal was honest, sweet and really cared that I was going to be ok. I will remember her kindness every time I think of Ketchikan. She is an asset to Sourdough Cab company and a great representative of the Ketchikan people. thank you Mariah! read more

We came off a cruise ship and called a cab to take us to Deer Mountain Trail head.The Taxi driver asked if we wanted to see a different place, a little further away, without any tourists, that's very beautiful. He recommended Ward Lake. On the way there he told us a lot of local stories, talked about local plants and wildlife. We had the most amazing time! Ward lake was absolutely amazing, beautiful, quiet, almost no one was there. We took a walk around the lake, took lots of photos, it was incredible! On the way back we even got to see a bear crossing the road! Morgan, our driver, came back to pick us up, recommended a good place to have lunch, told us more stories, and was very gracious and informative. We had the best day in Ketchikan thanks to Morgan! read more

Rosemary was wonderful . . . friendly, charming and very helpful. She drove us all over town and took my father and husband out to the glacier and got everyone back to the ship on time. Also, the fares were reasonable and less expensive than transportation through our cruise ship. I have passed along her name and contact info to a friend who is sailing to Alaska today. Can't recommend her highly enough!! read more

DO NOT USE THIS CAB COMPANY!!!!! They are dishonest, unethical, flat out crooks. We used this company as a recommendation from a local business. Our trip to our destination was uneventful, however it was the trip back where we were basically we were hosed. We paid our fee of $35 for our First trip, but was charged double for the same trip back. At first the driver said it was for the trip there and back. I told the driver I paid already for the first part of the trip. She "called" the other cabbie and verified that. She then proceeded to change the story and say it was for her wait time (less than 15 minutes). After continually arguing with her and not knowing what she would do next, I paid the $70 out of the need for safety of my family, my son was still in the cab, which was a disgusting mess, and unable to get out. These people are pure bait and switch. As I said DO NOT USE THEM!!!! Find yourself another mode of transportation. read more

Typical bait and switch - we were promised a tour for $70 and the driver demanded $140 - in front of my kids. We paid it but we knew we were lied to, taken advantage of and cheated. Find a more reputable cab company to spend your valuable money and time with. read more

I had a driver quote me $70 for an hour, so I could run a few errands in Ketchikan and pick up some supplies before I got on the ferry... I asked him where he was from and he said the Phillipines.. At my last stop right before heading to the ferry he said "so this is cash right??? And I said no I wasn't planning on paying cash.. And he said oh... because I don't have my card reader with me.. I lost it.. then he said "I think I loaned it to someone and they didn't give it back? I looked at him like what do I look like? An idiot? Then I said he should have told me it was $70 cash right up front... So I wasn't sure I could use all my cash in this one fare.. Then he said " there is an ATM right over there.... Really??? Anyways I was embarrassed to feel that someone visiting my home State Of Alaska could ever be treated like this from some guy who's only thought is to try to bully you and try to lie and manipulate you. I'm going to let this company know also in a different way about one of their employees.. He needs to fired!!!! read more

Dave & Kit both offer tours for $72 / hour. Dave is extremely knowledgeable about Ketchikan and the best spots. He showed me a bald eagle's nest with chicks and wild black bears (and eagles) fishing for salmon. Highly recommended read more

Horrible service. While they were quick to arrive, the driver went right past the house totally oblivious to me waving at her. I gave the house address when I called for the taxi but she never even bothered to look for it. She just drove to the end of the street, turned around and parked. I had to wave several times and finally walk out into the middle of the street (in the rain) to get her attention. I had to load my own bags in the van and ended up putting them on the seat beside me since the back was locked and even though I asked she didn't or wouldn't unlock it. The short trip consisted her going on and on about several deaths in town over the past week and it being "all over the Internet and YouTube". She seemed more excited about the city making the news even for tragedy than dealing with a customer. Maybe Uber has spoiled me but if I ever need a taxi again in Ketchikan I'll try one of the other companies. This one is crossed off my list! read more