First time here: Thank you, Jennie! You are very talented…read moreand an amazing, beautiful woman. I love Aveda, my hair color/highlights are perfect. Great job Studio 20!

I have been going to Jennie for almost 5 years and I'm in love! My husband and I personally have…read moreJennie do our hair, however, I have gotten to see first hand what all the girls are capable of!! I have always been greeted so kindly and have felt like a queen while I was there. I think one of my favorite things about Studio 20 is how they work with you to get the look you want. I will continue to recommend Studio 20 over and over again.

Been going there for years now mostly for hair but have done lashes in the past. Tina is the best…read moremy hair always looks great and easy to take care of

I've been looking for a new salon and was hoping to find a keeper, unfortunately this place is…read moredefinitely not that. First of all, I own that I made a mistake. This is a mistake that I have never made before; I missed my appointment. The second I realized, I called and apologized profusely and explained what happened. It was completely unintentional and I felt terribly. it was the end of an absolutely crazy week and my brain was scrambled. The woman I spoke to was nice about it and rescheduled me. What she failed to tell me is that they were going to charge my card for $165. The next week when I saw the charge on my account, I called them and left a message. Three days later, I called again and left another message. Three days later, again. I wanted to make sure that charge was for my upcoming appointment, since no one had expressed to me that I was going to be charged a cancellation fee. Mind you, I would understand 50 or even $75 but to charge the full amount of the appointment is extreme to me I felt really bad that I messed up, but it's unacceptable to just charge your card when you could easily enough notify the person that you were going to do so. They didn't get back to me for two weeks. When she did finally get back to me, she said that this was the cancellation policy and insisted that I had that information before hand. I explained that I was not going to be able to afford another appointment due to this charge. She said this was coming from the owner and that was that. Look, I know I wasted the time of the stylist, and I feel really bad for that. But this is the first time in my life this happened and it was not intentional. Their lack of communication and lack of compassion is why I won't be ever patronizing this business. They could've had long-term business from me had they done a good job, but instead, they chose to take my cancellation fee and run. Not so smart if you ask me.

I actually really like Josie, the young lady who did my hair. She was attentive and kind and…read morewilling to fix anything I had issue with. Normally, I don't ever come back to a colorist with issues, so this was a first for me, but I was glad to work with her to fix it. The management was awful from the start. I called to make my appointment and she had me tell her what I was having done. I have no idea, I don't know the different color techniques or what I should have done. Turns out they wanted to know how much time I would need in the chair. I would have no idea. Then I had a serious issue with the color itself. The front is brassy blond with odd root lines showing and the back is almost a white blond. But I was happy to go in for a fix. Management called me prior to my "fix it" appointment and I was grilled demanding to know my entire hair color history over the phone, I'm not a colorist so I had no idea how to explain it or what I was going to need to have done to fix it. The I was accused of being unhappy with what I told the colorist to do. Huh? If a customer is unhappy and kindly requests a fix, why didn't she have me come in and evaluate herself, rather than grill me over the phone? Turns out she was concerned about how much time I would require in a chair, again. Also, she informed me that I'd have to pay for the blow out after it was fixed. I am supposed to walk out with wet hair and assume the color looks good? She explained you weren't happy with the color, not the blow out. So, you have to pay for the blowout. WHAT? The tone used, the excuses, the blame the customer attitude and my hair still isn't the way I'd like it.

I love this place! Super nice, attentive and not pretentious. Usually when I get my hair colored my…read morescalp burns and it's terribly uncomfortable, not here! They use organic color products that cover my tenacious grays and lasts as ling as the nasty chemical colorants do. I also have long, thick, curly hair which can take a while to blow straight, Josephine has me done in under an hour ( miracle speed!). Lotsa love for the stylists at Modern Design!!

This place is Fabulous, Zina is awesome, personality is priceless love her. Every time I go in it…read moreis not only professional but a great atmosphere. Call Zina you will be so happy with the experience, and her love for hair.

Great salon and service. Low prices for excellent care. My hairdresser is Crystal. All compliments…read more to her and she is the best by far . Very professional , kind and nice young woman. I shall not change the hairdresser ever.

The ower cut my hair. It was much shorter than the picture I showed her. It was uneven in the…read moreback. Would not go again.

Made an appointment here based on reviews, and did not disappoint. Had way overgrown hair, and…read moreCarrie gave me highlights and a cut, and did my eyebrows. No complaints on anything, and I'm suuuuper picky. The highlights were not as light as I had originally wanted, but they came out beautiful anyway. Carrie has a very soft hand, no pulling or snagging, and is just very gentle and thorough. Will be returning.

The prices at this salon are much lower than the other salons I have visited. My last salon…read moreclosed, I saw an ad for this one, and it was extremely convenient;so I ehought I would try t. I was surprised at the reasonable cost, and it is even lower for seniors on Tuesday. I have visited three times and am satisfied. Maria is very friendly and responds well to my requests. I liked my cut and style.

Great cut and great prices! Parking out front and easy to get to! All stylist were super nice!read more

I've been coming to this salon for over six years. I love the new location and my hairdresser,…read moreBonnie, is fantastic. She knows what my hair needs and makes it look and feel its best. I make sure to schedule appointments before big events.

The staff at Total Image is great! Amy has been doing my hair for years. The shop has a fun…read moreatmosphere and I've never seen any clients leave looking less than fabulous

The most fun, professional, fabulous place in Western Massachusetts for hair! All the stylists are…read moretop notch and are true magicians when it comes to hair of all shapes, sizes, and styles. You can go for routine styling or mix it up and you'll leave feeling fresh and fancy! A special shout out to Sue who consistently keeps this Redheaded Diva looking amazing time and time again! Check them out - you will be glad you did!

My stylist Cinda listened to me and helped me to figure out what I wanted…read more She's always has and easy going smile and has been giving me great hair cuts for years