0/5 if I could. A complete waste of time. Both owners are lame and shady…read more
Wanted to love my experience and support this business (both locations) but the lack of professionalism with things as basic as scheduling makes me wish I could go back in time and just find someone else to do it.
This review is for both locations (City Heights and National City, ran by Hector and Jose respectively).
Initial appointment was for NC location for their summer special of full tint + sun strip + car detail. The process took NC team 4 hours only for them to not put the sun strip nor actually detail the car.
Jose scheduled me to go to the CH location for both the following week to make it more convenient for me AND I even confirmed with their detailing guy to make sure everyone knew what day/time to be there (9am on a Saturday). A week later, I get there only to see that the shop isn't even open and no one is there....
I call Hector and he says we're on our way, gets there and opens shop, only to tell me it'll take a few hours and we can't guarantee the detail will be done today. I wait there another 3 hours for them to put in JUST the sun strip and last minute someone is able to detail my car. For the many inconveniences Hector says he'll grant me two free details to use whenever in the future, chill, or so I thought.
Month goes by and I try to use one of the free details. Over the span of three weeks trying to call or text Hector with sparse answers but promises to get a detail to me, Hector stops responding. I call the shop and get told he's away on a family emergency. I call the NC location to see if they can help and after 3 days of calling them, Jose finally answers and sets me up with an appointment the following weekend to get a detail.
Get there right on the scheduled time only to find that the shop is closed again and NC shop isn't answering my calls. Funny enough, I call them from a private number and it's answered immediately. Jose says "oh yeah they'll be there in 10 minutes". Detail guy shows up only to service another car and has to call ANOTHER detail person to come detail my car. I have now wasted a total of 10+ hours in time, gas, and money on my weekends over the span of 2 months for what was supposed to be a tint and a detail service.
Lack of the ability to do a basic service, yanking the chain for time and scheduling, multiple no shows, lies to my face about promises, and even resorting to ghosting my calls is laughable, a display of incredibly piss-poor professionalism, and a blatant attempt to stiff a customer for no reason.
I, anyone who asks, will never give these guys any further business. I want a refund lol.