I've been a loyal client at this salon for over a year and have always gone to the same nail tech…read more As with many nail salons, even when you have an appointment, it's pretty normal to end up waiting 15-20 minutes for the technician to finish with another client.
Today I had a 3 PM appointment and simply called ahead to ask if my nail tech was running behind. I live four minutes away, so if she was delayed, I could just come a little later instead of sitting there waiting.
The man at the front desk was incredibly rude and told me that if I "don't have time to wait," I should never come to the salon again, and then hung up on me. I never said I didn't have time to wait. I was simply asking if they were running behind so I could time my arrival accordingly.
It's very disappointing that clients are expected to be understanding when the salon is running late, but asking for that same consideration in return is treated as a problem. After being a loyal client for over a year, the way I was spoken to was absolutely despicable. Hanging up on a client is disrespectful, unprofessional, and completely unacceptable regardless of the situation. Shame on you for treating a loyal customer this way. I will never return.
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Your response actually confirms exactly why I called. And just to correct the record, I called at 2:44 PM, not 2:55 PM.
Yes, my time is important to me, just as your technicians' time and every other client's time is important. That is exactly why I called ahead. I live four minutes away and simply wanted to know if Trinity was running behind so I could arrive accordingly instead of sitting in the salon waiting 20 minutes. I never asked anyone to stop working on another client, rush another service, or treat my time as more valuable than anyone else's.
What I still do not understand is why such a simple question had to turn into this level of hostility. A professional response could have been, "She may be running a few minutes behind, but we can't give you an exact time." That would have been the end of it.
Instead, you chose to tell a loyal client not to come back and hang up the phone. And now your public response is filled with sarcasm, accusations, and personal attacks. Buddy, you should not be in customer service if this is how you handle a very basic question from a client.
If this is your salon, I genuinely think you have a long way to go in learning how to communicate with customers and how to de-escalate a simple situation instead of turning it into something much bigger. And if this is not your salon, I sincerely hope the owner is reading these responses, because the way you are speaking to customers publicly is doing the business no favors.
At the end of the day, the issue was never about waiting a few minutes. It was about the disrespectful way you handled a simple, reasonable question.
And don't worry about me finding another salon. There are plenty of great salons around, and I already got my nails done today, so we're all good.
