I bought the $2k package which means I get treatment till it's gone. Which is great. But getting…read morean appointment has been sooo frustrating. And worse, I can't seem to get anyone on the phone at the south Congress location. Since I signed up in Jan 2026. I've had two appts. Last one was Feb. next one is May! Because they are booked. I'd like to book a few appointments in advance so I don't get the dreaded "we are booked so it will be 12 or more weeks" message but so far that hasn't happened. I am happy with the progress of the two treatments but it's getting erased by not getting any response at my local studio. South Congress removery...please call me back.

I have bought 2 packages from them. Had no issues with the first however the second has been rough…read more I struggled to get an initial consult appointment due to a system error. Then struggled to get a first appointment. They never answered calls at my local shop. After finally getting an appointment, my second appointment was canceled by them however they made no effort to reschedule. I tried to call the shop but again no one answered. I called the 1-888 number and finally got a second appointment scheduled but when i mentioned all the issues i was having, it was ignored and i was talked over. They told me to just call the national line every time. They didnt comment on the system issue or the cancelation without rescheduling. I am going to use the last visits on the package i bought but will be looking for another company in the future

Update: FYI: Customer service did not contact me and there…read moreis no private DM. Previously were very good. Now all new hires. Original: I got second degree burns from laser hair removal. I have bought LHR and clear and brilliant as well from them. I am afraid to go back for services - not only did the nurse aesthetician burn me, she brushed it off when I said it was a burn. I was given no immediate first aid (cold water to calm the burn. All they had were ice and hydrocortisone which are not appropriate for treating burns). And now making the cancel and refund process difficult.

UPDATE: Corporate called and apologized, they also told me that I will NOT be charged the $50…read morecancellation fee. They also gave me their deepest condolences. After the manager at the Domain "Kelsi" decided that putting my cat down was not an excuse for missing my appointment. I have been a customer with LaserAway for a few years now and I had an emergency this morning with my cat so I was unable to make it to my appointment. Had to put my cat down and then ended up talking to the manager, Kelsi and she stated that I would still have to pay the $50 cancellation fee. Keep in mind this is the first time I have ever missed an appointment. So needless to say I will NEVER purchase another package from LaserAway and will tell my friends to stay away. HORRIBLE customer service.

this place is so great i regularly travel across the country to be treated by mike and his expert…read morestaff. they did so well on my first piece i entrusted them to a second. wouldnt go ANYWHERE else!

The team at MEDermis is professional friendly, and courteous. They have a great icing system to…read morehelp with the pain and did a great job on my unwanted tattoos. Highly recommended.

TIP: Make appointment for complimentary consultation for laser removal. Shop is super clean and has…read moremost high tech equipment. Special: Buy 4 sessions, get 5th free.

Amazing customer service from a great team of artists…read more After researching the local shops I decided to use Pigment tattoo. I was assisted by Frodo "Swagins" Nunez. His work is absolutely amazing. After the initial consultation he sent me a sketch of what he came up with based on our discussion. With a few minor adjustments I knew that he was the artist that I was looking for. On the day of appointment Frodo was ready for me and did excellent work. We had a great conversation while he drawing. The next time I'm looking for a new tattoo I would definitely be seeking out Frodo again.

Ok, I will start by saying I got referred the Magic Laser by Mo Malone. She is a tattoo artist at…read moreTriple Crown Tattoo Parlor. Owned by the same guy that owns Amillion Tattoo (where Magic Laser is). These seem like really cool people that care about their work. I am not going to lie. I was super skeptical about doing this whole laser thing. I did extensive research online. Most of the stuff online is so so. I got discouraged the more I looked online. Jill at Amillion was my Laser tech. The first day I went in for my consultation she said the tattoo needed to heal more. I went in the next week and she said it still needed to heal. This shows me they care about my skin! I went in yesterday 8/2/2013. She took a look and said we could hit most of the tattoo This is a big piece by the way. I soo wanted to get the anticipation of what the laser would feel like out of my head. I have a fairly high pain tolerance, but I'm a newb when it comes to this. When I was about to start the actual first laser experience Jill kind of shocked me. She seemed to get really professional on me. I kept felling more comfortable around her. She gave me a little test to see what it felt like. It wasn't that bad really. You will do anything you must to get what you want lol. The process does not really take long at all. It does hurt worse than actually getting a tattoo but the pain is bearable. I will go back this next week to get the of the laser treatment done. I will updated y'all later on the progress. Thanks Scott Ellis for having these things available for people who need them! Ohhh.. Thanks Jill!! for being the one who will help me lighten this enough for a really good sleeve :) Your boss needs to do nice things for you !

I highly recommend Jill if you are looking to get a tattoo lightened or removed completely. She is…read morevery professional and knowledgable. Also, Jill will prepare you properly to make the process as comfortable and speedy as possible. In 4 sessions she was able to lighten my low back tattoo enough so I could start an entire back piece. As a Tattooer here in Austin, I am able to send clients her way because I know she is safe and effective. Jill is my Laser Queen!!! Thank You!!!

This review is way past due. Last year, I was absolutely devastated over the loss of Prince, and I…read moreneeded something to help me heal... something permanent... a tattoo! I wanted to have "him" with me in some way for the rest of my life... enter ZULU. I am a hairdresser, and a wonderful client of mine said to me one day as we were discussing tattoos, "there's nobody on earth I'd let tattoo me other than Zulu". This is HIGH praise coming from this particular woman, so I looked him up. As soon as I went to his website, I felt an energy that I can only describe as "this is it, this is my guy", I knew it immediately. Browsing through his work, I was blown away. His meticulous attention to detail is unmatched. He is an ARTIST of the highest degree. His website images don't do justice to the work- I don't think any picture of his work can do his art justice. You *have* to see it to believe it. I had a consultation with him, and shared with him images of things I liked, and things I'm drawn to, but mostly I wanted him to create it. Several days later, he sent me an image of what he came up with, and it was a slam dunk, just as I knew it would be. It took 3 sessions to complete, and it is a MASTERPIECE. I love the art on my forearm so much it's stupid. I get so much attention because it's so incredible. I even met Prince's band The Revolution, and they were blown away! Wendy and Lisa couldn't stop touching it! Anyway, you get my point, right? So here's another thing... Zulu himself is an amazing human being. He and I had the most wonderful conversations and now he's my friend forever. Choose Zulu as your artist and you'll have more than just a tattoo, you'll have a masterpiece.

So this past weekend was my first experience directly under the hand of Zulu. Since we visited a…read morefew months ago for him to work on my wife's back, he and I have been in contact about what I've had planned for the remainder of the sleeve on my right arm. Because I travel for 6 months of the year the remainder of our conversations have been via email and also a 30 minute FaceTime consultation while I was overseas in place of a telephone call. Khani (shop mgr/wife) has done a wonderful job throughout of keeping the flow going and making sure that Zulu was available to discuss issues with me as needed. Zulu spent a considerable amount of time prepping for our arrival this trip as I had provided a number of different pieces of Tibetan art work to use for reference on my arm. After the FaceTime consult he fully understood what I wanted and that he was also given full artistic license to do what looked right and would flow with what I already had on my arm. He is only the second artist I've aver talked to that immediately got my concept and was genuinely excited about doing the work I was requesting. This was first obvious to me when we originally visited, but once we had talked and he started the work on the final design, the true light came out in Zulu. I arrived about 15 minutes early to the studio and just sat while he continued to collect his thoughts and worked to get the various pieces setup. We started with a fitting of the largest piece that would be done which was a full incarnation of Mara in demon form. Zulu only needed to resize it once and then worked on the angle and layout on my forearm (which is not big in any way) however, he laid it out to allow for the rest of the piece around and on the back of my arm. Once we had it fully laid out he applied the initial stencil for Mara and then he got to work. Zulu uses a rotary gun to apply his tattoos (as does Pinky which makes for a soothing sound in the small space). The beauty of this style of application is that unlike a normal gun that basically hammers you throughout the process, the rotary is more like a smooth flowing motion. When you add this to the extremely delicate touch that Zulu has while tattooing it makes for the absolute most pleasurable experience I've had to date. There was literally no pain until about the last 10 minutes of the session. We took a total of 4.5 hours to do all of the outline work for my arm, the detail in person looks unlike any I previously thought possible from a tattoo. His classical art training comes out when he works and his chair side manor is beyond reproach. The music in the studio is also spot on allowing Zulu to get into his groove and produce the beginnings of a masterpiece. I say beginnings because I can't wait to come back to finish the color and shading in November. Bottom line: if you want something that is truly a masterpiece on you as the canvas...than Zulu is the person to do it for you. There is no longer a need for me to search out an artist for my other projects, Zulu has a client for life.

Amazing! Lana is the best! She is not pushy, very personable and clearly explains everything…read moreupfront so there are no surprises. Getting laser hair removal can be akaward in some areas, it can also be uncomfortable but she completely understands and will be your number one fan, cheering you on with every zap! Let me go ahead and prepare some of y'all with a little heads up on Laser hair removal. It is not for the weak willed! It is gonna hurt. Remember no pain, no gain. It's true for LHR. Also try to be mindful when you get zapped, don't scream and yell. Be an adult, suck it up and silently cry on the inside. I personally take two Tylenol and two ibuprofen 30- 45 minutes before hand and it helps a lot! The session probably lasts 5 minutes. It's the assessment/ test zaps that take the most time, to ensure the laser is on a high enough setting to actually damaged the hair follicle and cause that delayed regrowth which will eventually become permanent. I see Lana for my treatments and she is so knowledgeable and excited about anyone's laser hair removal journey. During my treatment Lana voluntarily breaks Down the patho/science behind how it all works while discussing the current signs she is looking for to ensure that the current laser setting is effective for outstanding results. Lana is patient, she never makes me feel like she is in a hurry, she listens to what I have to say and communicates what is necessary to see results. Im telling y'all, she's a true cheerleader through the whole Laser hair removal experience!

Chris is a nice guy in person, but I feel very misled. His initial estimate to me as you can…read moreclearly see here, stated he could remove the tattoo for $125. At the consultation I was told it would take at least 3 sessions, which were closer to $125 EACH. That was a red flag and I wish I would've just left at that point. Fast forward, and this is what it looks like now after three sessions and over $300 invested. Obviously this is going to cost a lot more money and more sessions. I just wish he would've been upfront with me at the start, that this would end up being more like $1,000 not $125. That's a *huge* discrepancy, and in that case I would've just kept the tattoo.

Went in for a free consultation and came out with my first session complete! Acacia and Emily made…read moresure to make me feel welcomed and reassured me to make sure this was something I wanted to do. Acacia took the time to explain the whole process and answered all my questions. Emily was sweet and explained how the laser treatment was going to feel. Beyond happy and excited for my removal journey with these girls!!

Yari & Zahra were very friendly and welcoming. Super thorough with my initial consultation. I had…read moreprevious removal work done out of state and they were very knowledgeable about ink saturation and how many more sessions it should take for full removal. Also very thorough with after care instructions as well. Definitely recommend coming to this location!

I am not going to go into what I'm having removed, but I am having a tattoo removed. I am so happy…read moreI found Removery. They are taking great care of me, and the pricing is reasonable considering all that is going on in the process to remove a tattoo. It's not for the faint of heart. I highly recommend patience and the understanding that if it hurt getting on, it's going to hurt removing it. Aside from that, it's working and very effective. And yeah, it hurts. I won't lie to anyone. They are so kind, very transparent in what is going on, the facility is incredibly clean, and the staff knows what they are doing. They are wonderful. I know I'm in good hands, and I know my situation is just as important to them as it is to me. Thank you all for your help!

Making great progress. I still have roughly a year to go, give or take. During this pandemic, the…read morefacility has been immaculate and the staff have been very professional and have practiced mask-wearing and social distancing protocols as often as possible. I've been very impressed.

Do NOT come here. I came here with a faded tattoo after getting removal done somewhere else. After…read moremy first session here I was left with a scar! Management refused to admit to any fault and barely refunded me my money. Please don't waste your time or money. Pictures are what my tattoo looked like directly after treatment and my scar once healed.

Made an appointment on a Thursday for Monday morning at 1030am. I arrived at 10:25 office was…read moreclosed. Checked my text messages and received a message in Sunday if 11am was ok. So I waited for 11am in parking lot. Walked to office at 10:55 , office still closed. No show. Not sure what happened. Rescheduled my appointment. This was the first of my treatments. Update: I did end up using them for the treatments, up to 10 did not pay in advanced, paid per session. First tech I used was great loved her, she left, tried the other tech, gave her a shot, first time not good. But gave her a second chance still not good. Stopped treatments when no complete yet. There is usually only one tech at a time. Good things are their location, flexible schedule, quick in and out.