First time trying this business and I will be going back and recommending it. The proprietors are very friendly and they did an amazing job on the three items I took. There is a dressing room for major alterations. read more

Awesome service from this tailor. We have used this tailor the entire time we have lived here ...been using them for 5 years.

I went in to see if they could help me with a delicate vest that was caught in the zipper of some jeans. I was prepared to leave the items, break the zipper to save the vest material but she looked at me like I was out of my mind and spoke in her language to the person in the store with her as I walked out. I use to use them for dry cleaning but never again. I went five minutes away and they did the service for me in 7 minutes, and I'm taking lots of clothing to be altered. It's called business! professionalism! courtesy! You will Not be rude to me and get my business. Never. read more

Find a different small business to support, because this one is NOT it. Improvements needed include the quality, the professionalism, and standing behind their work. They need to add an electronic inventory system because if you loose your ticket, you are screwed. Nor can they look up your previous items or how much you had paid. Nowhere in the store is the policy nor pricing displayed. I've had 3 clothing holes repaired here and 2 have already ripped after less than 5-20 minutes of wearing the items. It was nearly $45 in sowing for the two. On one item, they didn't even use a matching thread color. Really wanted to support and like this small business, but it's a hard pass on Soon. Very rude elderly woman at the front desk, she accused me of lying about when and how much I paid for the "service". Luckily, I had a credit card statement supporting my "lie". Hate to leave this negative review, but southern hospitality does not exist at this business. read more

Several friends suggested this place when I had a bridesmaids dress that I had to get cut short in a hurry. The dress was floor length and needed to be at the knee for the wedding. I had less than a week to get the alterations done and they were able to complete them in time. It was quality work, but I felt like the price may have been somewhat high ($45 to shorten the dress, and it only had 2 layers). read more

Soon Tailoring & Alterations - Sewing & Alterations Near Me - Madison, Alabama

Called to get information and she was so rude. Barked an answer and hung up on me. WOW!!! What customer service.

I have found a tailor capable of altering my suits and shirts for a great competitive price for the work.... read more

Soon Tailoring & Alterations - Sewing & Alterations Near Me - Madison, Alabama

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June 13, 2017 Returned once again with a lovely, delicate dress purchased to take to Italy for a friend's upcoming wedding that needed altered. She pinned the dress as usual in the bodice area and when she held it back to show what it would look like altered it was magnificent. Went back in one week to get the dress took it home - tried it on - PERFECTION . Now the dress is tailor made and fits my body perfectly. I will continue to carry items to Soon as I am always pleased with our conversations as to what she thinks should be done and what I want done and the outstanding results produced from our agreed decision making. The skills she possesses in her craft are, to me, unmatched anywhere else in this area. June 22, 2017 Took linen white jacket in for her to modify for trip to Italy will pick it up Monday 26 expect perfection on it also. When we return I have l lovely Lora Piana coat that I have had for a few years that is just too large now - but would never let anyone touch it because of the intricacies of the seaming. I will take it to Soon when my trip is over. May 25,2017 Went back with a newly purchased pair of cream colored slacks that needed a hidden hem and a newly purchased denim jumpsuit that way way too big in bodice. She pinned the jumpsuit and we discussed the side seam design on the jumpsuit and I inquired as to whether she could duplicate the uniqueness and she said yes. Tried on slacks she pinned to perfection for the size heel I would wear with them. Was given date of week later to pick up. Returned and got items. Took home - the side seam on the jumpsuit looked just as it did in the store - perfect. You could not tell she had modified the item. Plus the fit based on her pinning measurement was SO SPOT on it fit me like it was made for me - because now it is. Slacks are perfect-you see no evidence of the hem which is nice in a light colored item. I took two jackets in I had purchased for her opinion on which fit better. She helped me decide by telling me which fit better and that one would need modifications to fit me if I kept it. I am so pleased with the quality of work I have received and I know I will continue to patronize Soon. Took four newly purchased items to Soon Tailoring after much researching of tailors in my area. Went in and was fitted for all four items and items were pinned appropriately. Was told price of each item and two were more expensive due to extra work and special seam needed to complete the job. Paid in advance - which this was new to me but I didn't really mind. Was given promised date of week. Went back in a week picked up items took them home tried them on and WOW they are picture perfect on me. I have found a great tailor that I will most certainly use and recommend. I have many items that need altering but I would never trust to anyone but now I will carry to Soon. Thank you for a job well done. March 20, 2018 Took about 20 items to Kim at Soon Tailoring. She pinned and tailored and they were all perfectly tailored to fit. She tailored Brooks Brothers pajamas for my husband as well as trousers and they too fit him perfectly. We had a wedding to attend in Pennsylvania- I had to rush to purchase a dress for the cocktail event as well as actual wedding. Rushed to Kim at Soon - tried on dresses she pinned - I told her I needed them within three days she said fine. Went back to get them they were ready on time. Tried on they EACH fit like a glove -PERFECT tailoring job and they looked stunning tailored to my body. I will never use anyone but Kim at Soon Tailoring she IS the best! Jobs well done always. read more

I'm extremely pleased. Took in my favorite pair of jeans, which I thought were ripped beyond repair, and they did a fantastic job. The patches are a perfect color-match for the (very) faded denim. Can't imagine better attention to detail for $10. read more

Very good work as can be expected from a Korean tailor. No offense intended so don't get your panties in a knot. However without a doubt they are the RUDEST people in Madison, AL. The lady is one step down from the older gentlemen, who truly sets the bar high for being rude and abrasive. read more

Under this new ownership about 3 years ago I believe, Soon's Tailoring has exponentially grew better in not just customer service but attention to detail! I recently got my beautiful girlfriends dress altered here & everything was seamlessly (pun haha) done! It was very quick & very straightforward. Will definitely return for future alterations! read more

A little bit on the pricey side, but after a few awful experiences with alterations, I'm more than willing to pay more if it means that they are good. Soon's always produce high quality work even if given a short amount of time to complete the alteration. I would recommend them to anyone in the area. read more

We took my daughter's homecoming dress in to be altered and Mrs. Soon did a great job. the dress was ready on time and the price was very reasonable. it is a husband and wife operation and they are both very personable. He husband told me he did all the work. :-) I don't usually need a lot of alteration work but she I do I will be back. Very pleased overall. read more

Soon's always does a good and timely job for me hemming my pants.

A few years ago I had to get a bridesmaids dress altered because I had lost a large amount of weight from the time I ordered the dress, to the time I received it. I had 2 weeks to have a 2 piece dress taken down about 5 sizes and was extremely worried about what the finished product may look like. A friend mentioned they had alterations done by Soon and it was close to where I worked. I went in and was helped right way, with service that made me comfortable. Although the price didnt matter I was suprised to find out that it would only be $30 and that it would only take a couple days. The dress fit perfectly and I didnt have to worry about getting it back in time for the wedding! Any time I need something altered or someone asks for a suggestion, I dont hesitate to use or suggest Soon Tailoring! read more

She was able to fix my 3 layer chiffon bridesmaid dress that I had basically given up on. I took it to Soon's just to be hemmed, but it had issues with the straps and the top being too large that caused some weird gapping in the back. I didnt even know how to ask her to fix this and was prepared to just deal with it, but then she started her pinning magic. She had it ready in plenty of time and did an amazing job! read more

DO NOT GO HERE. I gave them a pair of jeans that had a tiny slit on the seam of both pockets. Instead of simply sowing up the slit that was extremely small she cut a large hole in both pockets and put a patch in that is rough and doesn't match my jeans. When I asked her why she did this and if I could get my money back she started yelling and refused to give me my money back and my $60 jeans are now ruined. Very rude and terrible customer service. read more

I used to be a return customer at Soon Tailor's for the last two years (six pairs of pants hemmed and the sleeves of a coat shortened), but after the way they treated me last time I was there, I won't be back. Previously, I had gone to Soon's and even recommended them to a few friends. They're cheap ($8 for hemming a pair of jeans, $7 for dress pants, and $26 for shortening the lined coat sleeves) and always had my tailoring done within a week. The owners have a bit of a no nonsense, drill instructor attitude when you step into their shop. They order you around a bit - "go to the changing room", "stand over there", "turn around" - but I shrugged it off as a cultural difference. They seemed to do good work, so I could put up with lack of politeness. However, when their work turns out to be sub-par and they won't make any guarantees of quality, that's where I draw the line. The problem started when two pairs of pants they had hemmed started coming undone only a few months after I had the work done. I took them back to Soon's along with two new pairs of jeans that I wanted hemmed as well. I very politely explained/showed that the hems on both the pants had started unraveling, and one of the legs had come completely undone. When I asked if she would repair them at no charge, she refused. She told me, "That's ridiculous. If I sew something, I charge you for it." Her reasoning was that I had washed them since, so the washing machine had done the damage and it wasn't her responsibility. (That's a crap reason - if all the stitching on clothes I bought at a store came undone after a few months, you better believe they'd take my return!) I (still politely) asked why I should continue coming back to her if I couldn't expect her work to last more than a few months, and I would be expected to pay to get it fixed each time. When she didn't have an answer, I started packing up the clothes and told her that I wouldn't be back if that's the way she treats return customers. She dismissively waved her hand while turning back to her work and told me, "That's what all the customers say." Maybe she'll eventually change her policy when she runs out of customers because she treats them like crap. read more

I took in a dress to get altered for homecoming, and she did a great job! It was seamless, and I was very impressed. I only gave her about 3 days! The price was $45, which I think is a tad too expensive considering that she only had to tighten some parts; but I'm overall impressed and will always go to this tailor! read more

I have had dress pants hemmed there two or three times, and was pleased with the short turnaround (2 days average), and the price ($8) was the same as other places that I have used. read more

Worst experience ever. If I could give zero stars I would. I went to get some dresses altered, and once she pinned them, she told me how much it would cost. It was far more expensive than other places, so I said no thank you and went to leave. She then told me I owed her $20 for her time, but I refused to pay her since she did nothing but a consultation. I went to grab my dresses to leave, but she literally started playing tug-of-war with them. Her husband then came over and pushed me out of the way, all the while both of them screaming at me. I actually had to get the police involved to get them to return my stolen dresses. Horrible people. read more

Had 2 repairs performed on 2 separate garments. Only a month later the stitching broke and a hem came out of one of the pant legs. Super low quality work. read more

Several times I have left items there to be altered and when I come back to pick them up on the day they said... they are not ready. They haven't even started on it. So they tell me to come back in a few hours and they quickly sew them. I have to make another trip there. So, I give up. read more

Very helpful at first, but when I requested alternations to be complete by the following week...very unprofessional, rude and an outrageous price was quoted. Alteration quote cost more than the item needing the alterations. I was very disappointed with the customer service... I left there in tears. I will never visit this business again. read more

If you are a returning customer with a complaint , you're not welcome! I'm writing this so that others can benfit from my bad experience. I was their customer for a years, despite the owner's impoliteness. The last time I visited their store was in August of 2016. I wanted the waist and length of my daughter's skirts to be hemmed. The hem completely came out on the first week of my daughter's school and the waist was still loose, so I returned with these complaints. The answer I got was "When you wash it, the hem might come off and your child might get skinner and it is not our problem". To my surprise, the owner even slammed the table while I tried to make my point. My two daughters were unhappy by what they saw. I even offered them to pay again if they wanted me to do so. The woman disagreed to redoing the hems so I walked out with disappointment . I DON'T RECOMMEND SOON ALTERATIONS FOR ANYONE. read more

DO NOT GO HERE. I have been doing business with Soon Tailoring & Alterations for over 14 years, and Soon did a great job! BUT, the new owners ARE HORRIBLE. They over charge, very seldom have my things ready on time, and ruined a pair of dress pants. I dropped off 2 pair of career wear pants to be taken up in the upper leg (near the butt) and one pair, they took them up there then CUT STRAIGHT DOWN THE LEG, making them fit like a pair of leggins. The other pair, they only took up one leg (the left leg still had the original stitching). When I took them back to confront them about it, the old lady and man were extremely rude and called me a liar. There were 2 other customers there and they even tried to help me explain to them that they were not done correctly. The owners still called me a liar, and after they saw that I was not going to give in, they agreed to fix them...but were extremely rude. The pants are still not up to par. I will NEVER give them any more business! read more