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Sonus Hearing Care Professionals

5.0 (1 review)
Closed • 8:30 am - 5:00 pm

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4 months ago

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Doctors of Hearing - Audiologist Kevin Townsend

Doctors of Hearing

4.2(19 reviews)
2.6 mi

Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

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Doctors of Hearing - Logo

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Doctors of Hearing - Our New office

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Kun Hearing

Kun Hearing

5.0(28 reviews)
18.1 mi
Certified professionals
Speaks Spanish

Dr. Kun & her team is professional, friendly & passionate about what they do. They are in network…read morewith many insurance providers. Disclaimer - I do know Dr. Kun personally however I am picky about my healthcare providers & have paid for my service. Recently I woke up with sudden hearing loss in one ear & I was so confused as it has never happened before. After some light research, I reached out to Dr. Kun as I knew she is an audiologist, I learned one should definitely get it checked within 72 hours or the risk is permanent hearing damage / loss. Dr. Kun was able to see me same day (thankfully) due to the urgency and performed a hearing test and confirmed my diagnosis of sudden hearing loss in that ear, and also checked it wasn't being blocked by maybe wax or something else. She referred me to another hearing doctor to get prescribed medication + a second opinion, which I did, and she prepared and provided a report for the doctor. Thankfully my hearing did back to normal & she followed up and confirmed with a follow up hearing test. I'm thankful for the quality of care & professionalism, and thankfully they do take my insurance so I had a small copay only. If you have any hearing concerns, I highly recommend Kun hearing!

My experience here was good. I needed to get molds of my ears made and Kun Hearing was recommended…read moreto me. I needed the molds to make custom fitted ear protection and I found out that not all audiologists are willing do produce molds for this. William helped me set up an appointment a few weeks ahead and all communication was prompt. Dr Kun was thorough and easy to communicate with. The molds turned out well and I recommend visiting if you have any hearing related concerns. PARKING Large shared, outdoor parking lot (free)

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Kun Hearing - Earigator uses pressurized flow of warm water to remove earwax. The water is heated to body temperature to avoid vertigo or caloric effects.

Earigator uses pressurized flow of warm water to remove earwax. The water is heated to body temperature to avoid vertigo or caloric effects.

Kun Hearing
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Inside of the Soundbooth

AudioNova - Front desk

AudioNova

3.9(11 reviews)
3.5 mi

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Place was clean, quite, and the staff was very accommodating. The staff made sure my dad felt…read morecomfortable with his new hearing aids and took the time to make sure he felt comfortable and understood what was going on. Overall a great experience.

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AudioNova Hearing Centers for hearing loss and hearing aids in Upland, CA logo

Sonus Hearing Care Professionals - audiologist - Updated May 2026

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