Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

So far, so good. When our previous audiologist retired this past year my 4+ year old hearing aids…read morewere on their last legs. I checked the area for audiologists covered by my insurance and found Dr Jill. She got me in right away and was able to order one aid using my 2025 benefit and two weeks later ordered the other aid using my 2026 benefit. This saved me nearly $2000.00. Not only that, but when I saw her yesterday to take delivery she gave me another tone test and discovered a large deposit of dirty dried wax against my right eardrum (no wonder my right aid was squealing on and off). Rather than sending me to an ENT clinic as past audiologists have done, she removed the wax. I am most delighted to have found Clarity Hearing Aid Center and Dr Jill. By the way, Laura, her assistant, is very friendly and outgoing, too.

Our experience @ Clarity Hearing Aid Center was great! Jill was very helpful. We appreciated her…read moreknowledge and patience! I highly recommend Jill Thank you Jill!

I've had outstanding care from owner, Russell Broadbent, hearing aid asst, Halley Rogers, and…read morepatient coordinator, Ashley. Highly recommend this team!!

I took my Mother to have a hearing test and her hearing aids adjusted. She is from the East Coast…read moreand really needed help. She was not hearing well and needed to be seen. They got us in quickly for an appointment. We were treated so kindly and the service was outstanding. She is so pleased with the results of her adjustment.

I've been here since way back. Chris has always been very helpful and great service.He knows all…read morehearing aids and situation about it Sandra E

I called the office and they told me that I have to call my insurance to get referral and sign…read morelanguage interpreter. The person whoever answered the phone call is very rude person. I never experienced that kind of situation in my whole life with hearing aid clinic. She shouldn't be working there.

Crystal Fernandez was great. She set me up with new domes and filters for my Phonak hearing aids in…read morea few minutes. I am from Ohio and forgot to bring filters with me. Her office was pleasant and she was friendly and knew what I needed.

I am from out of town and needed some hearing aid domes. Crystal at El Dorado Hearing went out of…read moreher way to help me and was able to find some to fit my brand that they do not carry there. Very nice and personable.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

saw Dr luke weaver I had problems with my hearing not only from age but from a surgery on one of…read morethel ears. He was very acknowledgeable,kind,caring. He did a it's thorough evaluatio showed me and explained the results I purchased hearing aids, they weren't the real expensive ones. Dr. Luke weaver spent time when I picked up the hearing aids to show me everything.Even put it app on my phone and showed me how to use it. Was not a rushed appointment.Made sure my questions were answered. I'm very glad that I found him.

I rarely leave negative reviews, but my experience at Sonoran ENTA was disappointing from beginning…read moreto end. The front desk set the tone. The check-in process felt cold and impersonal, and I did not feel welcomed as a new patient. My appointment with the audiologist, however, was excellent. He was professional, personable, took time to ask thoughtful questions, explained what he was seeing during the examination, and made me feel comfortable throughout the hearing evaluation. Based on my testing, I have only slight bilateral hearing loss, which was reassuring. Unfortunately, my interaction with Dr. Kang could not have been more different. He entered the room, told me there is no cure for tinnitus, suggested masking the sound with something like a sound pillow, mentioned that hearing aids might help, asked if I had any questions, and left. The entire interaction lasted only a few minutes. There was no meaningful discussion about my symptoms, possible contributing factors, medications, lifestyle considerations, additional diagnostic work-up, treatment options beyond masking, or what to expect moving forward. I left feeling like I had received little more than a generic script. The biggest surprise came at checkout. I was billed for a comprehensive audiology evaluation and a Level 4 new patient office visit. When I asked the front desk to explain why the physician visit was billed at that level, no one could provide a clear explanation beyond saying that I had seen two providers. I later spoke with the practice administrator hoping for clarification. Rather than addressing my concerns about whether the billing accurately reflected the brief physician encounter, I was simply told that the billing was "allowed." That response completely missed the point. My concern was never whether something was technically permissible--it was whether the services I received justified the level of billing. Patients deserve transparency, thoughtful care, and confidence that they are being billed appropriately for the services they actually receive. Sadly, I left with none of those. The audiologist deserves five stars for his professionalism. My overall experience with the physician encounter and the practice's handling of my concerns, however, leaves me unable to recommend this office.

I had my hearing tested here yesterday, and have a friend that goes here regularly to have his ears…read morecleaned. They called me after I was referred to them by my PCP. We were able to schedule an exam a week or two later. No problems. My office experience was wonderful with the exception of a long wait to have the testing performed. My appointment was for 8:00, I immediately filled out all the paperwork, but waited to get in until about 8:45. Otherwise, everyone was very pleasant, the test was thorough and I was given a nice printout of the results. The doctor spent plenty of time with me afterwards explaining the results and what my options were. Overall, very happy with them and I will likely be back next year for another exam.