I went into their office today to find out about the senior discount for my garbage can. The three women were very kind and helpful. I also found out about the two free pick ups for oversized items. I was able to schedule one pick up and found out how long I need to wait to schedule a second pick up. I was very pleased with the service I received. read more

Is there less than 1 star? Greedy, lazy, sloppy, nasty.... shall I go on. They signed a contract with Windsor, then did not like it and asked for and the town gave them more money out of the pockets of the users. Then decided they did not want to give the services they contracted to. I would say stay away, but there is no other choice. Really bad, unethical company. read more

Worst company to deal with in the time of COVID. I have not worked since March 2020. I have made the payments as I could. They sent me an overdue notice saying that I had to pay the minimum payment of $149.00 by 12/2. I had asked if I could get a couple of weeks to pay it and she said no. She recommended that I pay it, or my devices cut off, and a service fee of $41.84 will be charged to reinstate service. Talk about a money hungry company! Too bad we don't have any other choices! read more

I agree with the first two reviews. Company is greedy, lazy, and unorganized. It's very expensive while they make you do all the work. Divided can means you can't put more than a couple large boxes in the bin. They used to let you leave the test bundled by your can. But not anymore. They make their CUSTOMER carry the extra boxes to THEIR pickup location. Rates go up, services cut back, customer does their work. read more

Jamy at sonoma county resource recovery was super helpful. I had some detailed questions about how refuse is sorted, (as it turns out there is a divider inside of the truck), and also about how I'd left some voicemails after hours and never had my calls returned. She communicated with her supervisor about it and told me that her supervisor didn't receive any notifications, and that they were going to look into it. I'm going to call back now about my blue recycling bin, as the lid hinges may have broken off when it was lifted into a truck and see if we can get a replacement :) read more

Horrible company. Prices are ridiculous. The blue bin is divided and they expect us to cut, fold and tie the boxes together for them to pick up. The tires of the cans keeps falling off. Worst company ever!!!! read more

Horrible customer service. My driver threw my cardboard all over the place instead of picking it up. The instructions on the website are not accurate as to how they want you to deal with your excess cardboard. Don't bother reading them. The representative was not helpful or apologetic, just told me what I supposedly did wrong. read more

Do not hire this company. They are the most greedy, lazy, and rude people you have every encounter. City of Windsor made a huge mistake by signing a contract with them. Once contract is signed, they raise the price. Then charge you for extra bin if you have big yard project and request an extra bin. Then they demand the lid has to be closed otherwise the lazy bastard won't pick up. We now have to sort our blue bin. Seriously? they get pay $100K a year for pressing button and machine will lift up the bin. They don't have to do anything else and yet demand lid has to close in order for them to pick up? They allow 2 big dump a year, but yet limit the size of "big" dump. They don't even sort the blue bin. Yet, all they want is more money, less work. In the meantime, homeowner is paying for more with less service. read more