The same two men had previously replaced a fan in my living room. I met them at the door wearing a mask and asked them if they could put a mask on because I have an immune compromised roommate. They stood at the door looking at me with no response. I said I could provide the masks and still no response. I repeated that I could provide the masks and one guy finally said okay. Very unprofessional. I showed them where the fans needed to go. The fan in the dining room just needed to be replaced. Then I showed him where I wanted the fan in the kitchen and he immediately said, we're not prepared to do the work. He said because there's no electricity going to the area and I have no attic and so on. I told him I had told the guy at their company that there had not been a fan nor light in the kitchen and he said the guy at the office didn't understand the scope of the job. He didn't say it was going to cost more or that he need different tools that he didn't bring, just that they were not prepared to do the work. He even called his boss and I guess his boss agreed. I didn't understand, because I had 5 fans in my house all installed from scratch, by a different contractor without any issues and I told him this, he said my fans had been installed wrong. I said you replaced that fan a couple of years ago, he said I probably did, but I didn't do the wiring. I asked if he was going to still replace the fan in the dining area. He reluctantly told his worker to go get the ladder. Then he said to me, you know, I wish I could do the job for you. He was talking about the kitchen fan. I told him I didn't believe him. I told him I had saved up for this installation and he said, yea I understand how you feel, I have four kids. I said you can't compare our situations, you are an electrician who can pick and choose the jobs he does, and I am a struggling female senior citizen. He repeated he understood, because he has four kids and I repeated not to compare us and then said, you know what, I can't work for you! and stormed out, yelling to his worker at the truck, we're not doing the job! I called the office and explained what had happened and if they had anyone else who could come out. He said, let me call you back in a few. When he called he said his BOSS said that I should find someone else to do the job. I'm not sure what happened here, but if you decide to hire this company, make sure you don't make a Friday afternoon appointment and make sure you don't ask them to wear a mask. And if any problems should arise, don't bother calling the office because the BOSS at Sonner Electric, doesn't care and will not make it right! read more