Customer service needs to be improved majorly with the workers. The drive through worker took our card and refused to give it back. Missing many food items and forgot to mention they were out of some of the items we already paid for. read more

Service was horrible...the young lady working the drive thru window need a customer service class...very much in a rush and no one else was in the line behind me. No Thank you or anything. When I said Thank you I'm sure she didn't hear me because she closed the window so fast, if my food was all in one bad it would have gotten closed in the window read more

Went last minute to hopefully get the eclipse glasses just to not even get them thanks to the employees who was not only rude and disrespectful but didn't even tell us the glasses were sold out. This was on April 8th at 1:53pm. Hopefully this employee is written up or fired. read more

I went today during 11:23am labor holiday and this young gentleman was the operator for the drive thru and was so professional and sweet. Dan , it's so rare and truly appreciate the customer service read more

I tried to order through the app on July 5 but it said it was unavailable. We went there instead. All of the order bays were blocked off and only the drive thru was open. Once we got to the window we understood. The gentlemen working was literally the only employee there. He was doing it all. He was still upbeat, apologetic and doing a great job. This man is a great employee, most people would have said heck with it and shut the restaurant down but he was doing his best and honestly it was probably the best service we've had there! Give this man a raise! read more

STAY AWAY!!!! This location is disgusting. They purposely plant hair in your food. You can be nice to them and they still do disgusting things. I was wondering why the girl at the window had a smirk on her face. I reported this to corporate and they stated that they will inform the franchise owner but that means nothing. I read a previous review where the same thing happened to another customer. If they are putting visible items in your food, imagine what else they may be doing that you can't really see. So disgusting. We threw all of our food away. I will never be back. read more

Sonic Drive-In - Hair in my son’s burger. - Fast Food Near Me - St. Charles, Missouri

Ordered the double stuffed Oreo blast and the big scoop cookie dough blast. They were kind enough to give me a vanilla shake with a few Oreos and cookie bites just sprinkled on top. Thanks! read more

Sonic Drive-In - Fast Food Near Me - St. Charles, Missouri

It took 15 minutes to get and order of small tots and a small slushy When it came out the tots were over cooked and my slushy was melted and was water down After looking in there they only had 3 people working with a full parking lot Horrible service read more

bruh dis is crazy just read a review that there is hair in the food and drink no cap we actually found a hair nasty and the dude walk away with a smirk read more

I was just at this location. I ordered a BACON breakfast toaster. I received a sausage toaster. I do not care for sausage and it can make me feel sick. I didn't notice the error until I had left and was driving to work so I couldn't turn around and go back. Once I got to work I tried calling 5 times and apparently the phones aren't working. I never got through. I want this fixed. The place wasn't busy. Only one other car there. This is careless and EXTREMELY poor service. read more

Okay, in all honesty, it is a little slow. But you have to weigh that against SUPER friendly staff, the fact that the food is ALWAYS hot and fresh, and let's not forget...there are a lot of great menu items and they do them all correctly and still accommodate "special request" with a smile. You can't beat a supersonic double with bacon for an ooey gooey yumptious fix. read more

Sonic Drive-In - Fast Food Near Me - St. Charles, Missouri

I went here a few years ago and these idiots tried to tell me I was paying with fake money. I paid with a 1985 series FIVE DOLLAR BILL. He said that they had called the cops but they were busy so they weren't coming. He then asks if I have a different form of payment. I said Yeah, here's a 10! .. Nothing was apparently wrong with that one! I get my change and my food and left. read more

It was a chilly fall afternoon. I had a few errands to run and got a hankerin' for a corn dog. The drive thru line was very long. I thought this was a good sign that a lot of people like the food. Well, about 37 minutes later I finally got my food. A corn dog, tots and soda. Everything I got was cold, but I ate it anyway. I was hungry and by this point, running behind. Every bite was followed with a hard swallow and a cuss word. Really gross. I made a few stops, ending with the grocery store. As I was checking out.... it started. Bubble gut and that feeling of "OH NO". I had to go and I had to go right away. I started helping the bag boy throw my shit in the bags just to speed up the process. I pushed that cart like the bomb squad rushes a smoking package out of the building. Threw everything in the car and hauled ass. I'm not even sure if I put the cart in the place it belongs. I just bugged out... tires squealing, windows down and screaming at anyone in my way. The drive home was a lot like a Jason Bourne chase scene. Tunnel vision, sweating, mumbling.... a lot of offensive drive and evasive maneuvers. I hit every F****ng red light possible. Every red light I got stuck at, I'd look down at that Sonic bag sitting on my floor board and just yelled at it like it was the bag's fault. By the time I was at the top of my street, i was doing about 68 in a 25. I was comin' in hot. I had to get this bird on the ground. I pulled in the driveway doing about 67, slammed the breaks, parked sideways, and ran to the door. DAMMIT!. "Who locked the freaking door???!!!" I fumbled for my key and unlocked the door handle... no dice. The GD deadbolt was locked too. "FU**!!!!!!" I finally got in the house, ran down the hall, got the the bathroom door. Closed and locked. "MotherF*****!". I banged on that door like I was the cops. My teenage son was in there trying to explain something to me but I couldn't hear him over the sound of me kicking in the door. 3 kicks and the bitch was off it's hinges. I bum rushed him while he was sitting there, grabbed him by the collar and threw him like you see those fish market guys in Seattle throw those fish. As I sat down and exploded like rocket powered Yoohoo, I tried to explain what was happening... but the only fragmented words I could get out was "SONIC.....f****ng corndog..... ahhhhh..... never...... again.....SONIC!" That was about a year ago. My son and I have made great strides to mend our relationship after many, many counseling and therapy sessions. Things were getting back to normal. Until the other day. We were passing Sonic and he asked me "Can we stop for a corndog?". ....................................We start therapy again next week. read more

This location is painfully slow no matter how many other people are there. This last visit was by far the worst visit I have had at this location. It took 20 minutes to get my food after I ordered it and it was cold. This location also will not give you condiments or napkins, even if you ask. They always say its in the bag, but it never is. If you file a complaint here, it just gets ignored, the manager here does not care about quality service. read more

Today, while in a bit of a hurry, I decided to stop by Sonic with an Entertainment Book coupon. I ordered two foot long coneys, getting one of the two for free. Service was good, wait was short enough, and overall I drove away with a smile. Let me tell you this...they were pretty dang large. They would have been $3.35 each, so they are not quite as cheap as a gas station hot dog, but they are pretty tasty and have chili/cheese on them. I was full after two of them. Definitely filling; I will go again in the future. read more

Stopped by tonight for a quick bite and the two men working the drive through were the most polite and efficient fast food employees I have ever seen. Keep up the good work!!! read more

The service kinda sucks, but if you think for a second that this would prevent me from going back, you be wrong. The food tastes like food. Wide variety of beverages. The people running it are always friendly; sometimes slightly depressed with a hint of exhaustion. Understandable. One time, I ordered a chicken wrap and got an egg burrito. I dont like eggs. Ended up eating it anyways. Honestly, I've visited slower Sonic's...and only one that was faster than the rest. I'd rate it higher if the wait time wasn't so ridiculous, and it didn't happen as frequently. read more

This has to be the absolute slowest fast food restaurant in the Western Hemisphere. The speed of service was only compounded by their inability to correctly make a chicken sandwich without mayo and a hamburger without cheese. It's boggling the mind to think what would have happened if I had ordered anything mildly complex. 1 star. read more

Slowest place on earth! Terribly slow! This place has more cars pull up and see a line and just keep going. They lose so much business because of how slow they are. If I could give it zero stars I would read more

Service is usually pretty friendly. Menu boards are easy to read. Prices are fair. One of the only fast food places where my son can get a grilled cheese so we visit fairly often. The drink sizes are quite small compared to other fast food joints. Food just smells greasy but it's fast food so that's kind of expected. read more

If it is dirty on the outside, what does it look like on the inside??? This is by far the worst sonic location I have ever seen. We walked up and ordered outside. In that 15+ minutes we saw two cars get pissed in the drive thru and leave...and we left because we realized they were not going to serve us. But let's focus on the outside. Trash cans broke and trash all over. Two fans broke. One fan had a huge birds nest, the other fan had no blades and was moldy!!!! Seats with screws that poke you!!! This place is extremely dirty!!! You can tell this franchise owner does not care. Come on Sonic - you should expect better. Customers beware - I would stay away from this place at all costs. read more

Does not give refills on drinks. Asked for water for a cup I already purchased and was told it would be .99. The manager, Andrew had a full beard, but should have had a hair net if he was working around food. The food was what you'd expect from Sonic, but it's hard to believe they can't even give you refills on water. read more

Will be avoiding this location! The last time I went there, we ordered two cheeseburger combos. One combo had everything on the burger, the other with just ketchup. We get our order, both had everything on it. The guy was an idiot! It was rang up correctly & when he came back to get the burger he looked at the receipt & was like "oh." Took the burger and went back inside. I started to eat my fries. He came back out with what I thought was a new burger! WRONG! It tasted fine at first but as I ate more of it, it was clear he just washed the burger off! WTF! DO NOT go to this Sonic! I don't trust them and will never go back! read more

Do not come here if you want fast service. I only go there for their limeades, it takes them FOREVER to fill my order and get my drink. The menu is overpriced anyhow. They need to work on being faster with service. read more

Wow I've literally waited 35 min to even get my order and all I wanted was a drink. Had to be the slowest place ever. What a joke. Don't go here if ur looking for fast food because u will never get it. read more

Husband and I have been sick with flu so I went to Sonic for quick burger dinner. What fiasco! I went through the drive through, ordered my food of two Sonic #1 single. Simply one burger (just mayo & tomato). Second burger all the veggies but only light mustard. Then I added a pretzel bun hot dog and one order or tots. I even had the girl read it back to me and I waited in the line and drove toward the window. A worker came out and she handed me my food & said that will be 12.95. I paid and drove home. So I got home and open the bag. The tots were upside down in the cup on top of burgers and someone was right behind me so I drove on home. Once home I got out both burgers and because one seemed shorter in the package I gave it to my husband who wanted tomatoes only. I crawled back in bed and unwrapped mine to mayo & tomatoes. Well I called the store furious. I told the manager Paul what had happened and he told me to come back and he would fix it right this time. So in the snow & fringed cold I drove back. . I push the button and let them know it was me.. A few moments later here came Paul with my food and a conversation on it was traded with an I'm sorry and two coupons for an ice cream and a medium limeade. I drove all the way home was eating my sandwich and poured out the onion rings to find a black hair in them! I again called the manager ( shaved head) but I called and told him I was not coming back but felt this was done on purpose as he assured me there was no retaliation, Then explain it as to why after all this I find a black hair in my food? Paul apologized but I feel it was not an accident but a pay back for a complaint. No I will not be going back. read more

We've been here several times. Food is great. Service is very slow if busy. We even had them never take our order after a 3-4 minute wait during the dinner hour twice. We left after waiting for so long. Off busy hours, no problems. read more

The food here is decent, your average sonic meal...service on the other hand is generally awful. They are extremely slow and get the order correct maybe 50% of the time. The biggest annoyance for me, however, is the majority of the time I have ordered here, I can hear people yelling and laughing in the background - maybe this has something to do with the slow service and order not being correct??? My husbands chocolate banana shake was literally vanilla ice cream in a cup - no chocolate, no banana. In addition, I didn't pay attention to my drinks because I had 2 and I was trying to hurry to put them into my cup holders and when I got home my cup read in large red letters "do not use" with large x's on the bottom (the drink was also wrong,too). I called to speak with a manager who told me that's what they do when the cups get low or something??? So why would you serve this cup??? Needless to say, I did not drink it either way. From now on I'm driving across town if I want sonic. read more

Sonic Drive-In - "Do not use" cup that was served to me...gross - Fast Food Near Me - St. Charles, Missouri

Came through the drive thru for a quick bite for lunch. Quick... Due to being in a hurry. I sat at the drive thru speaker for 2-3 minutes with no response to my attempts to order. With 4 cars behind me, I decided to just pull around. It took 3 more minutes until they finally gave the person in front of me, their order. I pull up to the window, proceed to order, then wait 4 minutes to pay, get my drink... Hey, I'm still waiting for my food. Clearly I really wanted a chili cheese dog but this is ridiculous. The teenage cashier is a sweetheart, hence the only reason for the extra star. read more