Shoutout to Samantha for giving the best customer service I have ever seen at a sonic. I hope the manager reads these reviews, because Samantha is top notch and made me want to come back to sonic everyday. read more

Sonic Drive-In - Burgers Near Me - Mesa, Arizona

A few months ago, I loved coming to this sonic. Sonic hands down has the best drinks. A few months ago this sonic would have had a five star. As a plus it's always decorated to season which is super cute. However, the last two times I've visited this sonic I've had terrible experiences. Time number one, taking my nephew out for a fun trip to the park and an ice cream slush. We came around 3pm on a Friday and ordered a large drink and a small ice cream slush. It took them 15 minutes to make these two drinks. As I went to hand the slush to my nephew, I realized there was a hole in the cup they gave us. So I held it outside my car, pressed the red button and asked for a small cup to stick this one inside since it had a hole. They said they'd be right out. Ten minutes later, no one was out with a cup so I hit the red button again. It still took five minutes to bring a cup out. Meanwhile it was clearly visible that the drink was dripping because I was holding it outside of my car. Not a single apology from anyone, and it took 30 minutes for two drinks. What a joke. Second trip. My roommates and I ordered 4 drinks online at 9pm. Our app told us it would be ready at 9:10. We pulled in around 9:15, and there wasn't a single other car at the restaurant. We typed our stall number into the app, and it told us someone would be out shortly. Shortly after, a few other cars pulled into the lot and to our amazement ordered and received their orders before we did! At 9:25 we pressed the button and were told that it was because we must've scheduled our order for a future time so it was our fault. When we explained that we actually placed the order at 9, and their app said it would be ready at 9:10, they didn't admit or apologize, instead they went silent. About two minutes later our drinks were brought out with a quick apology. We requested a card with the general managers number on it and the worker said "of course" went back inside, came back out and said "we're not allowed to give information for our general manager out." BAD BUSINESS. If you think my review is long, I would recommend avoiding this sonic cause your wait will be much much longer. Very disappointed. read more

Awful, received a horrible looking corn dog and terrible service. The worst part is that this is not the first time I have received bad service at this location but decided to give them a second chance. read more

Sonic Drive-In - Burgers Near Me - Mesa, Arizona

Every time I come here it takes forever, even when there is no line. The staff juss t doesn't seem to be moving with a sense of urgency, ever. read more

They are so friendly. Out of all the Sonics in Mesa I come here because I know they are the best.

Excellent service. Special thanks to one mr. Carter Duncan for his personal approach and fantastic managerial abilities. Give this man a raise! read more

My homie Anthonty from the mckellips and lindsay was a true G, he provided me with THE BEST service i've EVER received. He made my drink with love & passion. i might have a tiny crush but anyways , Anthony deserves a $25 dollar raise for the compassion he gives to his customers. He makes all the other workers look so lazy, unprofessional and incompetent. Anthony is the backbone to this company. He truly deserves the world. tell him izzy loves him so much read more

Horrible service! Ordered ahead to save time, but ended up waiting over 25 minutes. Screen said it's coming out 5 minutes into waiting. Then never came, so we pressed the button. They asked for the order name then said it'd be right out. 15 minutes in, still no food. Waited a little longer and pressed the button again, and they asked for the order name and said it'd be right out. 25 minutes in, finally got our food. The whole time all the other cars were getting their orders and barely waiting. Don't offer order ahead as a time saver then pull that. read more

05-18-2022 @ 11:50p.m. I drove into the parking lot , got on my mobile phone to either order online , look at the menu to decide what I was going to order to not waste time in a hurry at the drive thru speaker lane. A young employee immediately shouted rudely out load to me ; You can't park here in a pathetic tone of voice. I drove slowly towards the drive thru and again this employee jumps outside yelling rudely. The female comes outside to attend to me asking what is this guys problem defending me to shopping to eat. Young female and another young male employee just had a sad look body tone and continues to apologize for coworkers behavior as I ask is this the way he treats customers , does he act this way in front of the general manager. No answer back. This is unacceptable childish behavior by a bunch of junior high school kids. They literally pushed my business far away. I will never forget and never come back read more

I ordered food for 1 person. Total cost $15. WTF? At a fast food burger joint it costs FIFTEEN DOLLARS to feed one person? Jeezuz. A small burger, small tater tots, small ice cream and mini mozarella sticks. Sounds like a lot, but it was just enough to fill one small person. I think that person shared 3 mozzarella sticks and half the ice cream, that's it. NEVER again will we waste money like that on garbage junk food. It should have been $7 read more

This might be the sorriest meal I have ever purchased. I got three overcooked tenders, one hard onion ring, tots with hard cheese and they didn't even cut the toast they just folded it. My sons meal wasn't anymore appetizing. We waited ten min in the drive through for this. Sad. read more

Sonic Drive-In - Burgers Near Me - Mesa, Arizona

Placed a mobile order in hopes of it being faster... WRONG. After 10 minutes it said our food was being prepared... said it was on its way and 25 minutes later we had to press the button to remind them we were still there waiting for our food?? Literally 20 cars left before we got our food. Absolutely pathetic read more

I mean the food is what you expect good fast food. but they have really upped their costumer service the last few months. I know this because I go there way to much for sodas. read more

Wow, come home to find out my 9 year old sister was rudely approached by a worker when confronted about a wrong order. Along with the order being wrong, once "corrected" they came back with frozen food. Instead of apologizing they were extremely rude. A bag ripped and she asked for a new one to which they reply with, "make sure to be careful next time" ??? As my sister and mom were waiting for their order to be corrected the worker insisted they couldn't eat there. They weren't eating there... they were waiting for their food to be corrected. Such frustration for a simple task. read more

Took way too long to get food. The employees were confused that it was raining outside and that there were fireworks on new year's eve. Fries were accidentally replaced with tater tots, and the food wasn't very good even for a sonic. read more

If you want to wait 30 minutes to get a half melted shake then this is your place! They need to ask how Chick-fil-A does it...

so i know it's just Sonic and I shouldn't expect *extravagance* but like y'all are supposed to be known for your shakes? I ordered ONE medium master shake.....ONE. There were maybe 2 other cars parked? A couple of them came after I did and left before i got my order. I hate to be that guy, but it took 30 minutes to get my *one* shake. read more

Disappointed , Can't get a shake . With a menu full of shakes . Broken at 10:30 pm convenient . In the middle of moving stopped here , what ever happened to sonic being awesome , this back in the day was my high school sonic . losing major money not serving shakes . Forever wait for slop and no sauce offered or given . Thx read more

Just came on a Wednesday night at 9:00 PM. My boyfriend and I had awesome service, we had great food and again were served by a super nice employee. Thanks sonic this was fun read more

Coming from Texas I went to sonic almost daily. It's a part of the culture there. I couldn't understand why the Sonics in the Mesa area are so empty they look closed - until I stopped in at this one. I ordered my stand-by jr breakfast burrito and large Diet Coke - $4.59. What happened to $1-$1.25 for the tiny burrito and $0.99 morning drink stop? Then, I waited 10+ minutes despite being the ONLY customer. When the food cane, the tortilla was hard and there were only 4 crumbles of sausage. I will not be back to either Sonic location on the north east side of Mesa truly, truly disappointed. read more

I love the happy hour slushfest. $2.05 for a pair of medium slushes? Yes, please!! This particular Sonic has a drive through as well and they give a ride along dog a good treat too! The food is alright, always made correctly. It's fast food, don't expect anything fancy. But the prices are cheap and when I feel lazy it's my go to place. read more

To start, sat at the drive thru window for 10 minutes as the person who took my order wrong was fixing her mistake. She charged me for a large when I ordered a small chili cheese tatter tot. Ended up giving me the large but changed it and charged me for a small. However, I am Super grossed out. Ordered a cheesecake master shake and it tasted sour like the "cream cheese" was rotten. Couldn't drink that. Drove all the way jome before it was tasted by the person who wanted it. Wasn't going to drive back for them to try to make a new one. read more

Food was good, however i asked which shakes are 1/2 price off they said all of them, so i asked for a sonic blast then stated that isnt half price. So you really have to explain which ones are 1/2 price like com on dude i asked for a damn reason. read more

This place has gone downhill since my last review. The service is even slower than before and the food quality is poor at best. Also, most of the card readers at the stalls don't work. Such a shame as this place was right down the street for me. read more

Sonic Drive-In - Menu - Burgers Near Me - Mesa, Arizona

It's takes a lifetime and a half to get your food here unless you go through the drive thru. This makes the drive-in aspect seem quite pointless to me if the employees can't get you your food within 5..maybe even 10 minutes, nonetheless 45 minutes like I was there waiting the other day. The food is okay but nothing noteworthy. That may be an understatement though. read more

I love Sonic. I would probably only give 3 stars because if he drive through wait times, but my daughter dropped her slushy and they replaced it. Awesome considering she thought the work had just ended. So the 1 star deduct is for drive though times. Thanks guys! read more

Sonic Drive-In - Hamburger and slushies. - Burgers Near Me - Mesa, Arizona

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Wow between Filibertos and Sonic this has to go for the slowest service especially at Drive Thru. Tonight all I got was a Slinger burger and still waited 15 minutes. read more

The only reason we go to this place is because it's across the street from our house. Drive thru wait times are ridiculous... Usually sitting there 10 minutes before Getting our food. We got some drinks today. My husband got a 32oz iced coffee. He drank it all within 5 minutes and said it probably was all ice and only 5oz of actual coffee. My son had a lemon lime slush, and there was no syrup! He had all slushy ice and no flavor. If we had time, we would have gotten our money back.... But I was not in the mood to wait in the drivethru for 10+ minutes again.... I will say I come here pretty often for drinks and breakfast burritos some mornings. The manager lady during that time is awesome, and knows me by my order. She's awesome, but any other time, it's a lost cause. read more

The food is ok here but the wait!! We waited for over 25 minutes in the drive thru. We would've had a quicker time to sit at a restaurant than go to the sonic drive thru. All the workers did was just chat and socialize with eachother too, when there was a long long line of customers. Customers behind us started pulling off and abandoning their orders because they got tired of the wait as well. Not a very good experience. read more

We live close to this location and ask ourselves EVERY time we go, why we bother. From the long lines, slow and rude customer service and wrong orders, it's just not worth the hassle. For whatever reason, this place only employees incompetent and rude kids. I don't get it We are just going to drive farther and go to Cold Stone from now on. Avoid this location. It's a headache , EVERY time. read more

The worst sonic location on planet. Today was the last time I ever come here. The they need new employees. Now I understand after two years living by them why my husband hates to go there they take for ever to make your food and rude customer service constantly has the longest lines in the world read more

Horrible I got a drink and they messed it up ONE DRINK how bad at your job do you have to be to mess up a drink.

I came to Sonic Drive In at 11:30 at night. No customers besides me. I ordered for a slush and mozzarella sticks and received my food 20 min later. No apology. read more

Poor service the food was lousy the chicken was hard and the person at the drive thru was rude I will never eat there again

The Only reason I tried this one final time is because there are no other burger places close to my house. The first time my whole order was wrong and cold. The second time I went all I wanted was a basic hot dog I mean come on how hard is that? It literally was cold, not just a little warm it was completely room temperature at best. Today I looked up the menu and saw you could order a cooked to order your way burger HA HA HA BS I specifically asked if this was true before ordering. I didn't go through the drive thru because I didn't want others to have to wait. That wouldn't have been a problem because nobody was there. I said I did not want lettuce. When she read back the order she said lettuce and I again repeated no lettuce. One minute after I placed my order it came out. What are they superheroes with magical powers that can cook a burger in 1 minute? NO they aren't!! It was so obvious those disgusting patties had been sitting around for a very long time. This is the absolute worst place I don't know why they are still in business I highly recommend you NOT go to this location!! read more

So I went to sonic, late one friday night..i had went to lake earlier today i'm exhausted so i knew what i needed...tots. I drove quickly but not speeding to the nearest sonic. i was truly impressed. A clean outdoor area and the most polite manager. He helped me though my order and the food was amazing. My day was immediately better and now i'm happy. read more

This location is seriously the worst. They always mess up my order and they are very rude. This last time the guy obviously made a mistake while he was typing up my order. I told him I wanted two combos. On my combo I asked for a special drink and the guy accidentally put the drink in twice. When I said something he said I was wrong and I then pointed out the two different prices for the same drink (except one had an add in). When I said the two prices he finally took it off and I didn't make sure he knew about the fries until they came out and instead of the guy taking my card to go get me what I originally wanted he just stood there and said I didn't order fries. I would go to literally any other location. As an employer I would hate having people like that work for me. That is one way to drive the business away. To the owner, I would fire literally everyone there and start fresh. I have been coming to this location for years and the workers have only gotten worse. Maybe hire people that know how to work for tips. I always tip and didn't this time because the guy wouldn't even help me when all I wanted was some fries. read more

I think one star is the perfect rating for this place. It's actually the whole reason I made a yelp. I only come here because it's so close to my house, but I ONLY ever get drinks. Maybe a food item if I'm feeling desperate... It still takes the staff an abnormally long time for drinks. Five minutes doesn't sound long, but when I'm the only person in the drive thru line and I'm just getting two drinks, it's pretty ridiculous. I get it. I worked in food service. I understand some things take time, especially after rushes, but come on. This is a consistent problem with this Sonic (and upon reading other Sonic reviews, it seems to be a company wide thing). I would stop going to this location and all Sonics altogether if I didn't love their strawberry limeades so much. read more

Good grilled cheese. good happy hour they add candy so the kids love it.

This has got to be the worst sonic we've ever eaten at. 2 times going back and forth with their manager Landen/Landon/Landin however he spells his name the crew manager Bailey as well as she talked behind her mask in the kitchen and glaring at us through the window! This team is horrible and they don't respect their customers! We requested a refund when we got back to the location and the manger requested all the food gets returned while our kids are home eating their food he still said he won't give us a refund even for our burger being made improperly! We asked for no lettuce no tomato's no pickles no onions on our burgers and add Mayo ketchup and mustard and we got just mustard and all the vegetable we didn't want on our burgers. To top it off the manager claimed everything is made fresh and we live 2 minutes from the location and our food should have been hot or at least expected to be hot and we had cold food!!! While there to return the manager opens the burger wrapped up and states it was made fresh and offers to remake them well if it was made fresh it would have been hot considering how close we live! Even after remaking our order it's still not accurate and the manger still wouldn't accept giving us a refund even after not correcting his first mistake! I must say that is the absolute worst customer service we've ever dealt with from any sonic location before!!! I definitely hope everyone reads this and that sonic closes its doors for good this has been a consistent issue we've had and now I'm leaving a review because of how disgusted I am with these people! Absolutely NO RESPECT for their customers!!! read more