I absolutely love this Sonic location. Today, we pulled into a stall and an awesome employee came out and asked if we've been helped or had any questions. We asked our questionsand he was so helpful. Food was hot and order was accurate. KUDOs to this Sonic location. read more

This location is horrendously bad. I've eaten there 7-8 times since it opened and not once have they got my order correct. Things missing, sauces, entrees, sides. They are always out of onion rings and other things. Their drive through is a joke. Everything about this location is astonishingly poorly run. read more

I'm from California just moved here regardless of how I feel I treat people with respect I have a job as a manager working in the customer service field and I don't bring my personal problems to the job I ordered two slushies some chicken bites and toast the bitch came on the intercom mumbling with a attitude and had the nerve to tell me "I told you to slow down that's to much" and I'm talking to fast and it's all about the tone and communication she used I was ready to knock one of those bitches out and I was ready to go to war with anybody in the fucking store over the disrespect I'm just a customer coming to spend my money and I don't deserve to be disrespected PERIOD. read more

Came through the drive-thru for a cherry limeade Crush. What a wonderful cure-all drink. In this case the only cure I was seeking was for my Hunger and sweet tooth. The drive-through attendant apologized for the delay apparently it had been more than five minutes that I was waiting but it didn't seem like that big a deal and 2 minutes later I was driving away with my drink and a perfectly cooked double jalapeno cheeseburger with grilled onions. The entire meal including the french fries we're done are expectations and they even provided for jalapenos and I was accustomed to. Fire! So after reading a few of the reviews, there is a sympathetic one star added to mine but I like to focus on the quality of the food as the priority for me eating at a restaurant of any type including in this case it chain fast food. And the quality exceeded that of a typical burger at most other burger joints. I came by at lunchtime the staff was very friendly and as quick as they could be apparently. The area was clean and did I mention cherry limeade? Life is good. read more

I loved taking my grandson to Sonic. I wanted him to experience the window ordering and have your meal served and place the tray in the window. I also taught him about tipping and such. It made him feel a sense of pride. I always be grateful for those specila times. The food is good. The shakes are awesome. They have something for everyone. I really enjoy going there. read more

Worst food ever everything was cold shit was raw probably gonna have food poisoning. Seriously and the customer service experience was outrageous. No uniforms the guy who had his buddy with him who obviously didn't work there unless a wife beat tank top is the way to go with the coincide sagging sweatpants to the point where my kid could see the size underwear and was giggling. Like if I could give a negative star review I totally would don't go here Did tag along with the customer service Tidbit I've asked for a refund with 90% of my food having one bite taken out of it and they said they couldn't issue me a refund because I ordered in the app once I call the customer service still couldn't get a refund instead I got a coupon with a 30 day expiration like yeah I'm totally gonna come back here in 30 days when I'm probably gonna have to take my kid to the hospital for food poisoning because of raw ground beef. The only things edible out of my entire order were 2 cups of ice and a Dr Pepper which was flat. So thank sonic for charging me $30 for 2 cups of ice and a flat Dr Pepper because that was the only thing edible. read more

Started with the hour wait, then awful attitude from the so-called 'manager' telling me her check is too "fat" to deal with my complaint, then finding a dark thick hair in our burger! HORRIBLE, WORST EXPERIENCE!!!! read more

Sonic Drive-In - Black Hair in my Sonic Cheeseburger - Burgers Near Me - Kent, Washington

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Food was cold! Fries were older than my 85 year old grandma! Everything was stale and gross. Waste of money. RUN.

This is probably the third time in a row that we've gone and something wasn't working. We ordered on the app, which is what is encouraged, and we get there and you can't park in one of the bays, it's drive thru only. Okay, so we go thru the drive thru and the machine that makes the Blasts isn't working.... again. No one there knows how to do a refund an online, so they give us the number to the franchise owner. Was then told we had to send an email to corporate since it was sold through the app. Franchise owner didn't know how to do the refund and didn't seem interested in the fact that his equipment is down, etc. Told him we may not come back and he didn't sound like he cared. There should be a way to adjust the online ordering function for a certain location of equipment is down. It was a waste or time, money and gas. read more

We arrived at the drive thru at 9:40 when we asked for the double bacon cheeseburger, the girl on the other end told us "we close in 20 minutes so we aren't doing bacon" although google & the receipt say open until 12am! They were extremely rude, interrupting us while we ordered, food was all cold, our mozzarella sticks were hard in the middle, cheese on burgers wasn't melted, and burgers were smashed. Customer service definitely needs improvement. With several 1 star reviews you'd think the owner should do something about it! read more

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Terrible customer service. Our first visit made us make it the last. Some kids that work there not trained at all. Just plain rude showing attitude. Took a while to order the food (the ordering computer was broken). Our fries came cold and soggy. Just very unpleasant experience we had. Not coming back. read more

Absolutely disgusting hamburgers, and of course the change they gave me was wrong. How can this place stay in business? Save your money go somewhere else this place is gross read more

This place is all hype for below average food and below average service. We had never been to a Sonic before, so we did not realize there was no indoor dining area. All of the car spots were taken, and it was raining, but we were lucky enough to find a dry seat outside. Ordering was difficult, but luckily an employee cut in front of us to order his food, so we were able to learn how to order that way. My boyfriend got the Supersonic Double Bacon Cheeseburger Meal with Fries and a Drink, and I got the 3 Piece Chicken Tender Meal with Tater Tots and An Onion Ring. Ordering was a total hassle, as this place is on a busy street and it is very loud, and you literally have to repeat everything multiple times because every response from the employee on the headset is "what? can you repeat that?" Food came out quick. My order was missing the onion ring that was advertised as part of the meal. The chicken was terrible, chewy and bland. The tater tots were cold and soggy, and a very small portion. My boyfriends burger was so sad - McDonalds serves better looking food. Also, no refills on soda. I was going to order a shake to go, cause I've heard raving reviews about them, but watching the line grow as people struggled to order made me change my mind. Nothing is worth coming back here for, all bad. Since this place is new and and a lot of us aren't used to this place, it would be helpful having an employee outside to help learn the way it works. Multiple families trying to get a seat inside, only to be scolded by employees arguing that there is no indoor area. Maybe send one of the employees standing around to come out and dry off all the wet tables so people can sit? Maybe send someone out to help people order, or post a How-To sign. read more

Waited literally 23 minutes in the drive thru line. Asked for a cheeseburbger, no onions, no pickles, and with cheddar cheese. Not difficult. Right? Well, the burger had american cheese (disgusting), onions, and pickles. The burger was cold. Probably because they made it when I ordered it and it sat until I got to the window. This is not complext science people. You are not the Sonic's I have experienced int he past. Never again. You suck. read more

I write this with the saddest heart. This location sucks. My boyfriend and I went there today at around noon. We pulled up to a menu and ordered the cony foot long combo with a cheese cake shake and a pretzel American combo with a nerd blue coconut slushee. Everything was cold and melted. My boyfriends "shake" was a mess and milky. My nerd slushee was literally water, and our hot dogs were cold. Everything would have been great if it was fresh. I won't go out of my way to go to this sonic. You have to make a you turn just to get into the place in the first place. I don't recommend read more

This place has been open for a while now and they still can't get it together! You got 10 people on break eating where the customers are supposed to and you have one person working the stalls WTF!!! I don't see this place staying open that long. What a shame! I see too many angry customers instead of happy ones. read more

Wow! I didn't think I would review fast food. From it was new to now, the food quality of this place went from okay to really bad. I ordered the Crispy chicken sandwich, the bun (top and bottom) are as flat as the lettuce. The only thing is decent left is the flavorless chicken. How do you compressed the bun so flat from the kitchen to my car?! This is not coincident because my wife's toaster is the same. Charging almost $6.00 for a sandwich. I rather go to Red Robin's. read more

Went today to cure my slush craving. Sat in line for 20 minutes and finally got my slush ( strawberry real fruit slush with vanilla and peach), which had to had to be remade because the order was wrong... Get home and discovered the order is still wrong. How can you forget to put the fruit in a real fruit slush? Lame. Looked online as well as on here for a contact number and wasnt able to find anything. Save yourself the hassle and head to Tacoma or Puyallup. At least they know what they are doing. read more

I order via Uber eats. The food was good. I had a cheese burger and the hotdog. I order a slushes and strawberry shake, in which I didn't get to drink due to issues with Uber. The Uber's driver spilled it in his car then I saw him take his finger and push it back in the cup. Gross. I files a complain with Uber. read more

Right from the start, this location is outmoded. It's too small for the area, and is perpetually slammed. At the time of our visit, we pressed the red button on the speaker and waited over 5 minutes before anyone answered. Then after ordering, the system couldn't take cards and we had to hand over our credit card to them to take inside to run. That is scary as hell, especially in This age of credit card theft. (Apparently the card readers outside aren't working yet). The service is SLOW. I can't emphasize that enough. The employees act as if that honestly don't care about ANYTHING. I've yet to see one smile. I also see employees standing around in the building, and a table full of them on the patio. The management needs to figure out how to utilize the resources if this place is going to succeed. Even my kids, who BEGGED me to come here have lost patience. read more

None of our food was hot. Calling it warm was using imagination. The cheese on the cheeseburger never melted, and the meat was cold to the touch. The best part of the meal was the complimentary mints. Not going back. read more

Sonic Drive-In - "Philly cheese steak". Okay. About 1/3 the meat and onions compared to what you see in the pictures and TV commercial, in a hot dog bun. - Burgers Near Me - Kent, Washington

Was given straight raw and uncooked chicken.. Wow. Considering it took no more than a five minutes to get my order. read more

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UPDATE: 1 HOUR 20 MINUTES FOR A FROZEN DRINK! Save yourself some time, drive to Puyallup! Wow, the epitome of pitiful service. Been here twice. Had to give it one more shot. The drive thru service is way out of control. This second time, I've waited 46minutes just to get to the order station, only want a frozen drink. Maybe this place needs to consider roving order takers. It seems like half the crowd is employees ordering with their half off employee discount... How are they making money? read more

Check your food before you drive away!!!! Been here multiple times and gotten home to find missing food that I paid for.

This is crazy. Third time in a row they completely got my order wrong and on top of that cold and hard. Chili cheese fries look different from what I remember. I got cheese fries and so hard you need a knife to cut them. The burgers were OLD and cold. My kids didn't want to eat them. Fooled me once, shame on them, fooled me 3 times......time for a new place to get kids food. read more

Sonic Drive-In - These don't look like chili cheese fries nor cheese fries. Maybe they accidentally gave me the prop lol. - Burgers Near Me - Kent, Washington

Service is very good at this location. Food is just flat out bad and gross! I've come here twice since they opened and every time I'm left disappointed not ever wanting to go back. The hot dogs are worth than AM/PM and the burgers taste bland and boring. Onion rings has way to much breading and not enough seasoning I think the only thing they sell that I can't complain about is the soft drinks read more

I, too, am tired of waiting for the elusive onion rings. I expressed my frustration one time about a month ago and manager Kim gave me a card entitling me to a free medium order of onion rings. Well, that was nice but if they never have them.....kinda useless. I've visited about 6 times in the past 2 months or so, at different times and different days (weekdays, weekends, mid day, dinner). Never available. Today was the last straw. Of course the answer was no to onion rings today. So instead I ordered a chicken sandwich and 2 shakes. After asking the ounces in each size, I then had to repeat my order of 2 shakes (1 small Oreo espresso and 1 medium espresso) twice, and when she gave me the total due with a sandwich, I asked if that included 2 shakes, because it was only $9. She said "no" so I repeated my order AGAIN. So of course when I receive the 2 shakes at the window I asked if the small one was Oreo because it didn't look like it. The answer was no. I said forget it, I'll take what I have and never come back. I am done with this place. *sigh* Avoid. The people are nice enough here but the follow through is terrible. I'll take our $ elsewhere. read more

New restaurant. Credit card machine was not working. They had to take card somewhere else to run it. We went in on Thursday. We had the chicken strips with Texas toast, tots and 1 onion ring. #1 burger with lettuce tomatoes and onion, a #1 combo as well with choice of Tots or fries. The hamburgers were very dry. The chicken strips were good as were the tots. The Texas toast and fries were soggy. The chicken strip combo was missing the 1 fried onion ring. When asked about the missing onion ring the server said they ran out. When asked if they were going to substitute the missing fried onion ring the reply was, "no it was just one onion ring". This is a new restaurant and hate to give poor reviews. They just seemed ill prepared for business and missing some basic ability to trouble shoot. Yes you can run out of popular food, why not automatically offer a few more fries or tots? Why does the customer have to be missing some of their food or even inquire where the missing menu item is? I hope to see some positive reviews and willing to review again once they get their systems in place. read more

Just nasty...ick! Nothing we ordered was edible cold burgers and staff was disinterested.

The staff are young and careless... I'm guessing they probably all go to Kent Meridian High from the immaturity and lack of good customer service. Don't bother asking for the Managers they're just as bad. They advertise items they can't sell or have ingredients to make. The wait can be as long as a sit down restaurant so might as well go to Applebee's for better food and $5 more. Corny corny corny, they're corporate leaders need to come and check everyone's customer service on some undercover visit. PERIOD. read more

One word... yuck. I ordered a cheese burger for the first time. I took one bite and i was hit with a patty so salty it made me gag. Honestly!! I thought i was going to over dose on salt. I won't be coming back, EVER! read more

This location is a hit or miss. When it first opened, I think it struggled with the overwhelming demand. The physical location isn't the best when there are more than like 10 cars at a time. I wish they had more stalls, but it's not something they can change. Now that they've had time to settle, it is quicker to get my food and I don't mind the little wait times in between. I've never had a bad experience with the staff members but the food can sometimes come out cold. This location is close to me and I hesitate on ordering food from here because of my past experiences but I will usually swing by to order a drink on my way home. However, the ocean water isn't very consistent in taste either. The main reason why I keep coming back is because they have an employee named Anthony who has been the most kind and respectful worker at any food service place I've ever been to. I think that if he wasn't there anymore, I wouldn't visit as often as I do. read more

We've been to this location two times in the past few weeks, first experience was melted shakes with no whip cream and wrong flavors. Second was tonight, a hot dog and two limeades, both limeades were just sprite with flavoring, the ocean water i initially ordered was changed because they were out of a flavor, we have sonics back in new mexico that me and my wife have been to on multiple occasions at peak business hours with no problems, this location is doing something wrong to be out of things every visit and making food at such a lower level. Will not be returning! read more

Was there yesterday, With the virus going on right now, the workers need to start wearing gloves when making the food and drinks or at all time . This kids making food and drinks without wearing gloves , I was disgusted. read more

I should have yelped the first time but thought it was a fluke so this time I am writing the yelp I sat at the window for 15 to 20 minutes waiting for my food to customers behind me left because it was taking so long you guys need to check the order before you hand it to people because this is the second time you have forgotten Something on my meal double check the order and make sure the customer has everything that they wanted and speed it up a little bit 15 and 20 minute window ticket times is not cool read more

First time ordering through GrubHub. Food was cold, chili dogs were soggy and cheese was hard. French fries went right in the garbage they were unfit to eat. Never again read more

If they don't screw up your order they somehow run out of ice cream. Never seen a place that is known for ice cream, floats (which most Sonics put root beer and ice cream in the same cup this one gives you a cup full of root beer and ice and another cup filled with ice cream while costing close to $10), wannabe Blizzards, sundaes, cones, etc. Well..This is the place that somehow nightly runs out of ice cream before 5PM. You'd think in the Summertime ice cream would be one of those things a place known for it would actually have ice cream. No such luck. Don't order a Chicago Dog either. Unless you like about 10 tablespoons of Celery Salt covering your hot dog. Worst Sonic, ever...What'da expect the company is based in Oklahoma City? read more

Just when I thought there could not be a worse Sonic than Bonney Lake, Kent-Kangley location takes over as the worst Sonic I have ever been to. There is a terrible lack of management care for true customer service and or accountability when things go wrong. No apologies and no "let me make this right and here's something for the your trouble". In fact at my last encounter with 3 times of having to ask for a mistake to be corrected I actually got a disgusted look by the manager as she handed off my replacement and walked away. I have seen unsanitary conditions and health code violations right in front of me and no one cares. So I can only imagine what happens where one cannot see. I have decided to give up on a good Sonic anywhere West of Idaho. read more

DO NOT GO HERE!!! This place is shit and have horrible customer service. I rarely ever write any reviews but that's how incredible terrible this location was, We waited for a long time for someone to come out and no one did so we decided to go through drive thru and 4 other cars was just as confused as us. When we went to drive thru to place an order she kept repeating that we needed to have an order place. Well dumb idiot that's what people do when they go to a drive thru and we kept nicely asking her what do you mean we are trying to place the order with you right now. She seems so confused and she finally said oh I meant on the app in advance. We left with 5 other cars. So glad we didn't place an order here because we were going to do a huge order and saw on Yelp how the chicken was raw and foods didn't look or taste right. This place obviously don't know how to cook their food or have any good employees. The pictures all looks disguising and I am thankful to read all the yelps reviews and glad we were not able to order! We got food at the next fast food and it was delicious! read more

I love the food. My favorite is the supersonic breakfast burrito. I also use uber eats to order from Sonic. While the food has bern very good, the fact I can't get information why they have omitted the breakfast burritos from their uber eats menu while including the breakfast toaster has led to some intense frustrations. The " manager " Melissa more or less refused to contact the owner of the franchise to help alleviate this dilemma and also didn't really know who dealt with the uber eats side of the business. She put all the weight of the situation on the owner but couldbt ( or just wouldn't )put me in touch with the owner. I am beyond frustrated that a simple situation has turned into months of aggravation. To the owner: If you are reading this, please consider adding the breakfast burritos to the uber eats menu!!! read more