It took five minutes to take my order in the drive-through. And then I waited 20 minutes for just a cherry limeade and it never came out.

not gonna lie food was trash like literally I threw it away and went somewhere else. had me waiting at the even get my food right forgot my sauce mozzarella sticks. My burger was disgusting. Two bites and I couldn't stand it. It was soggy tater tots cold. And I ordered that later so just imagine how your food is gonna come out. good luck and enjoy staff is friendly, but I mean as as far as went read more

I'm beyond annoyed, they need ppl working up there who can read write and understand. They gave me the wrong drink and the order was wrong

ABSOLUTELY DO NOT COME HERE! Ordered a pick up order and received an oreo cheesecake blast with MOLD! I lost my appetite and just did not eat anything. I contacted customer service, and was then contacted by the manager but then radio silence. There was nothing ever done about the situation read more

Sonic Drive-In - Moldy blast - Burgers Near Me - Houston, Texas

I had absolutely no problems with this driving. They were very friendly and got things done fast. As a fast food place should be.

Don't come if you're in any kind of a hurry, for sure! Staff either doesn't remotely care, is really disorganized or is seriously understaffed. Waited in one slot for 20 min. Pulled in, pressed the red button, get a written message that someone will be with me shortly. 10 min later, button goes off, so I try again. (My passenger really had the taste for Sonic.)10 min later, pulled through the drive through. At least I get a human voice. She says "give me a second" and then 3 or 4 min later takes my order. Tells me to pull ahead. Waited another 10 minutes. We ordered a Sonic Burger, a corn dog, tots, a slushee and a med coffee. Nothing difficult. And not a peak time. read more

Very unprofessional service here, ladies arguing with the customers due to having to wait 30 minutes to an hour for food, excuse of only one headset, employees hanging around with homeless folks giving free food and not attending paying customers. Ridiculous & this location should be shut down immediately. Terrible terrible service. read more

Horrible service the staff doesn't care to make you wait. They need to change their coke machine it tasted watered down.

Sonic's are just not the same anymore. They are my very least favorite place now. I truly blame leadership and management for the quality and customer service decline at these locations. read more

Never order off the mobile app. It never works. In fact never order here in general. Absolute dump of a place that's slowly looks trashier day after day. Sonic food is nice but order it from anywhere else and preferably NOT ON THE APP. read more

This Sonic is likely one of the worst in Houston. Half the signs are broken, the waitstaff was rude and they forgot my order after insisting that they didn't offer cream in their drinks! I sat in my truck for 10 minutes and gave up and drove off. Oh and the pay at the menu doesn't work either. read more

Soooo Sonic is my friend! I have been known to get Sonic three times a day some days. Their pretz are amazing! And I love to start my day with their iced coffee. So today I just happened by this one because I needed to get the oil changed in the Porsche and grabbed a pretz and iced coffee. And while the pretz was delish my iced coffee tastes like feet! Not good. Yuck. Edit: upped my stars just because the dude was so nice when I returned the coffee. read more

Never come here unless you wanna be treated like trash. I placed my order though the app waited in a stall of 10 minutes then it say " Ashley is on the way" I waited 5 minutes more and she never came then I pressed the red button and before I could say anything, they said oh you have to come around. When I went through the drive-through, I told them I said oh I've already been waiting for 15 minutes and I already ordered through the app. They told me if I don't wanna wait. I can just leave if not I have to wait at the back of the line. This is completely unacceptable. read more

They were fast and efficient for me. thank you so much to the team!! It says I have to keep writing stuff but that's all I Gotta say

This has to be the worst Sonic ever. I just wasted 20 minutes of my time trying to put in an order and no one ever came on after pressing the button. They were literally outside sitting in a car the entire time not worried about working. I would have left sooner but there were cars behind me waiting in the drive through. I guess Management doesn't care so why should the employees. I almost put my order in via the app and I'm glad I didn't. Now off to spend my money where it is wanted. read more

I will never visit this sonic again. The first time I came I ordered a large fountain drink and it took 15 minutes to be brought out to my car. There was only one other car there in a stall. I decided to give this sonic one more try with mobile order. I figured it would take a little less time if I ordered ahead. Wrong. I waited for my food for 10 minutes. There were two other cars there in stalls (one of which got angry and left without their food). The screen finally said the carhop was bringing my food out-- another 5 minutes passed. I pressed the button and inquired about my order and then finally my food was brought out. This sonic is extremely slow and there have only ever been 1-2 cars there when I have gone, I can't imagine how long one has to wait when this location is actually busy. I highly suggest never going to this location. read more

I was unable to give Sonic a great review because they don't deserve 1 Star the customer service was mediocre I didn't order any food I ordered ice cream and they didn't even have napkins my husband asked the waitress if she had napkins she said no & didn't bring a spoon for the Double chocolate chip cone the waitress was expecting a tip for her service fast but poor service read more

Sonic Drive-In - a hand holding an ice cream cone with a cherry on top - Burgers Near Me - Houston, Texas

DO NOT GO HERE! They are serving and preparing food without masks on! Carhops AND managers!!!

I don't even wanna give it a star. Easily one of the worst fast food locations i have ever visited. Been here 3 times and every single time i've waited at least an hour. This time all i got was a drink, a shake and some popcorn chicken. I have no idea how this location is still open, the service is so bad it legitimately makes no sense. Don't even bother going here. read more

Waited at the intercom to order food. No one answered. This has happened on other visits. Plus, people are inside working but not serving customers. Every time I try to give this place a try it's always a disappointment. read more

What a disaster! I gave them another chance and I got screwed again! So ordered a small strawberry cheesecake blast. Took 35 mins to get my order. Got home and I had NO cheesecake and strawberries at all. It was a big cup of melted ice cream with graham cracker topping. Very disappointing! read more

I have never in my whole life received such rude, horrible customer service. I could barely understand what they were saying so I asked the same question twice and I was yelled at, that was the second time, the first time I was just completely ignored. But maybe the company pays very low and that's why employees are frustrated. Too bad there is not negative stars if not I would give them negative 10 stars. read more

Did a curbside for one , waited 8 minutes and nobody answered me so I pulled up to the window. some man comes out and asks am I having a bad day.. lol okay ?? anyways they bring the food out and it's the wrong burger so he takes it back. Comes out a 2nd time my fries are missing and now my burger is missing bacon. Instead of re making the full burger they bring me a bag of cold ass bacon. 0/10 read more

They take so long here smh ridiculously long and they never fail to mess up your order

WHAT A HORRIBLE PLACE OF BUSINESS!! None of the employees that bring out my food or drinks wear gloves!!!! Their hands are dirty and they put their bare hands on the lids of my cups!!!! I have to sterilize my cups because they are found with dirt and residue on them every single time!!! It's a virus out here and you need to wear PPE! Also, I came on Sunday on happy hour and they charged me FULL PRICE on a slush!!! I even filled out their "survey" prior to that visit so I could get a free route 44 and they had the audacity to ask me to pay for that one!!! NEEDS NEW MANAGEMENT ASAP!!!! read more

I swear I try to give this place a chance tooooo many times and they always seem to mess my order up. Either my order is wrong, it takes FOREVER when it's not even busy or I get someone who apparently hates their job and is rude. read more

Second time I've came here this is by far the worse place I've ever been to. Hell I waited 10 mins at the damn drive through and never did they ask to take my order. Shut this damn place down and build a chick fil a asap read more

I placed an order for one drink on the mobile app on July 9, 2023 at 8:41 PM. I arrived at 8:47 PM and checked in on the app. At about 9:00 PM, I still had not received my order, so I pressed the red button at the stall. After several minutes, someone answered and said that my order is on the way out. At 9:23 PM, I still had not received my order, so I got out of my car to speak to someone. I waited at the door for a few minutes, and one of the servers went out to take an order to another vehicle. On her way back in, I asked her if she could help me. She was very friendly and apologetic and said that she had just gotten off of her break. She went inside and immediately brought my order out. I finally left the restaurant at 9:28 PM. It took a total of 47 minutes for one drink to be ready. This was by far the worst fast food experience I've ever had. The only positive aspect of this visit was the friendliness and helpfulness of the server Samantha. read more

Never been to a sonic where it takes 15 minutes to order with 5 cars in the parking lot. People were blowing their horns trying to get the guy to answer the order button. 5/5/19 3:45pm read more

Do not waste your time or money here! Waited 10 + minutes for absolutely nothing. No hi no please wait....just nothing. They had 5 cars in the stalls and 3 in the drive thru. I watched a female car hop/ order taker walking back and forth fixing an issue with a customer payment. Drive thru girl was outside taking out an order. So that leads one to believe who inside taking orders ! Sonics in the day used to be great... but overall have gone down hill faster than a rolling rock. So with all being said, please do your and your wallet a favor and go somewhere else...: You will be glad you did. read more

Okay, so slow service I can stand, but the workers here are RUDE. I ordered a chicken strip combo, but I didn't want the drink. The worker proceeded to tell me that I could not order the combo. Really? I went on to tell her to kindly just charge for my chicken strips and fries. Sorry, didn't know it wasn't common sense. After a 5 minute wait, the girl came out and forgot my ranch. I then said "You forgot my ranch." "They didn't tell me." was her answer and kept asking if I wanted ketchup. No, I just want the damn ranch. Took us 2 minutes to settle on the fact that she's going to get me my ranch. I know it's just a fast food restaurant, but please, have some common courtesy. read more

Everytime I come here I always say I'm never coming back. I've been a loyal sonic customer for over 20 years all around the U.S. But this by far is the worst sonic I've ever been to. Tonight was the last straw they gave my son apple slices with his kids meal with an expiration date of 12/23 on January 9! They looked and felt disgusting, slime all over them. I called to tell them to complain and got on the phone with a wonderful man named Joe, who told me he just got there and it wasn't his fault. He handed me of to another employee, and I could hear him in the background saying "I don't know some lady is complaining about old shit we gave her son." The other employee apologized and said they are getting a truck in tomorrow and she would give me some more apple slices. No thanks, just check the dates on your product! read more

Sonic Drive-In - a bag of apple slices - Burgers Near Me - Houston, Texas

You really have to push my buttons to get a bad review out of me, because I know how important they are to a business and their ratings. Maybe it's a little more critical for small business versus a chain. Unfortunately this is near my shop, and I keep trying to tell myself "this will be real quick"...... And it never happens. Unusually long wait times for food, and normally warm, not hot. This one was over 10 minutes easy. My credit card swiper didn't work. "Is the credit card swiper broken?" I ask. "Yup." Nonchalantly she replied. "So, isn't that good information to know?" "It's got a mind of its own. Sometimes it works, sometimes it doesn't." All while while wearing a "ghettofabulous" sweater and not handing me a receipt or my full change..... As if it was her right to keep the change. Perfect. Come to think of it, every single Sonic I've been to recently has decided to keep the change without asking, making me use the credit card machine because it's not their right to keep it. I'll be dining elsewhere from now on. read more

It's difficult to review chain restaurants as most people know what to expect when they go...this Sonic is pretty run of the meal both in terms of the quality of the food/drinks and the service. Nothing to write home about, but if you're in need of a cherry limeade fix, they will get the job done. Beware that they can get VERY busy late at night as they are located next door to the Raceway gas station, which for some reason is always hopping after 9 p.m. on weekends. read more

Ok so, I waited 15 mins for 2 slushes, a grilled cheese, and a fry. It would be one thing if it was just slow service, oh but no, My drinks were wrong. I argued with the car hop about the color of a lemon slush... .. . yep, I got some weird cherry thing with a piece of lemon on it. My food was cold. This location is a total fail read more

very rude employee. i sat at stall #7 for 40 minutes and no one took my order. the car beside me even asked the server were they still open and taking orders and he said yes. he was very sweet but who ever was that big black fat lady with them that dry ass twist out working the kitchen was very damn rude. she didn't even try to accommodate me. she just closed the door in my face. never eating here again! wouldn't recommend even if this is the only place open! read more

This spot has the Worst customer service ever! I waited for 20 min for some to answer the call then the person next to me gets service before me and they were not even there first so when someone finally comes to take my order he tell me to hold on and never return to the call extremely trash yes I dashed read more

If I could give no stars I would. We ordered 2 simple meals and it took to long it was ridiculous and we got the food cold. My slushy wasn't even icy it was all liquid. Also My 3 piece strips with onion rings looked like they literally shook it up in the box and didn't put the gravy for the bread. Just Terrible. I don't understand how they can mess that up it's simply that they don't care. read more

I don't give bad reviews. Probably the worst Sonic I've ever been to. All of the employees have attitudes. The carhop got an attitude with me for wanting to make sure my order was right because it wasn't showing on the screen, only for us to wait 30 min for two slushes and a mozzarella stick - which we did not even get. Instead we got two wrong drink orders and 2 funky ass corn dogs. I hope this place shuts down. Nothing was done to rectify the situation at all. read more

I should have read the previous review. This place was so slow, I could not even place my order in the drive through. Cars in the pull-in slots could not pull out because of people in the drive through lane. Customers getting mad at customers ahead of them, but they could not place an order. After ten minutes of waiting for them to take my order, I left. I suppose the food is ok, but you have to be able to get it. read more