disappointed but not surprised. service was bad, seems like employees get no sort of customer service training. I always tell my friends to come here if you want to be treated like garbage. we went through the drive thru, they forgot our sauce, no big deal, we drove around and went back through the drive through and the young lady working just said "it's okay" and handed us the sauce that they forgot ????? food was good though. definitely one of my fast food places once you get used to being treated like shit. read more

I love Sonic..............normally. The Sonic in Billings Heights Montana, however, is was the worst Sonic I've had in 3 states. It appeared they had 1 person working when I picked up my order @ 3:30pm. No other customers in parking lot. Payed an extra $5 in condiments that were never put on sandwiches. Burger patties, Onion rings were burnt. Tater tots off white and barely warm. Mozzarella sticks warm. I manage to eat 1/2 the burger before my stomach started turning. It needs to close down or get better management. read more

Rude employees. Just got yelled at the drive thru because I didn't hear them say anything after I tried to order and didn't hear anything back. read more

lady taking order was SO RUDE. tater tots were cold. burger tasted raw. i never come here but i was starving, never again jesus christ.

Horrible service food delivery person was super rude slamming stuff on table we are missing two sprite I do not recommend coming here kept messing up our food I will not come back. read more

These people have no urgency?? I made a mobile order expecting things to go quicker, no line when I got here, only one other car here and STILL I have been sitting here long enough to contemplate my frustration, download the yelp app, and write this whole review before even getting my drinks. read more

So I usually come here every few weeks. I came today to pick up a DoorDash order, since a majority of the stalls have been taken out, it puts a major wait time when all the stalls are being used. As a doordasher, I can't go up to the drive thru, OR the lobby. There's was a Native American woman working. Tall and skinny, with braids and glasses. Time was 1:25pm, she approached me very rude and hollered that she'd get the order out to me. She never came out. She just ignored me. Of course I returned the attitude. But why take your frustration and anger out on another person trying to work? SMH read more

I accidentally didn't order tator tots and was given fries. I asked for it to be changed and she said she'd have to charge me. So there's zero knowledge of customer service. This is customer service 101 -level up. I won't be back here EVER especially since they gave me a lot of grief at not being able to hear my voice because I have a high-pitched, squeaky voice. This is pathetic it was so hard not to laugh in the young girls face. But I do care and would never. . It's not her it's sonic they obviously don't train there employees and she can't help what she simply doesn't know. -5 stars read more

Highly disappointed definitely won't be going back after our order was messed up twice??? The service was very poor, not to mention the employees terrible customer service and lack of training. When we ordered our food the girl on the pull up speaker continually messed up our order which resulted in us repeating ourselves multiple times. After 5 minutes she finally repeated our order back correctly but still messed up our order???? We waited for about a good 15 minutes and she brings out our food and everything was cold.. Both of our meals were not made correctly. I called the store as we were going back home and spoke with the manger to get our food refunded.. We go in today to pick up our order that was not made right and again everything was not made correctly??? We didn't even get our full order refunded to us. It looked as if our burgers were just slapped together we didn't even receive the correct meal combos. Shitty service all around won't be going back again read more

Very slow service (at the drive through) pretty sure employee handing us our stuff was high. Had the receipt pinched in her hand with her thumb over the change and when we grabbed the receipt the change dropped to the ground. We laughed and said oh well and we got a dirty look and a "okay." In return Food and such was good. ‍ read more

Prepare to wait for 45 minutes for one burger. It's sad that in 20 years I've never been to a fast or efficient Sonic. There's a reason I only come here annually; I seem to forget how f#cking garbage they are. Edit: Ended up being an hour. Paid for a double cheeseburger. It was a single. What a $hitshow. read more

Sad...Went to Sonic in Billings Heights after a long day of Dr. Appt. Ordered our food then waitted almost an hour to finally receive unedible fries ( cold and rubbery). Didn't complain, because we were to tired and hungry. Do better Sonic! read more

Literally waited 40 mins for a shake and they didn't even bring it out had to click the button to order again and they were clueless, and they asked if it was a guy or a girl that took our order like it matters, just wanted a shake. read more

Going to sonic always seems like a good idea. Until you get there and 45 minutes later you realize that you should have just eaten at home. The picture attached is supposed to be chili cheese tots. They neglected to give us any utensils or napkins, thankfully I had napkins because they never answered our call when we pushed the button for additional service. This experience was mediocre at best. I have tried to think of something positive, and the strawberry shake wasn't terrible. It was way too thick and I never received any straws or spoons, so I had to wait to eat it. I won't be coming back. read more

Sonic Drive-In - Some old tater tots with a dab of chili and a few shreds of cheese. Aka Chili Cheese Tots - Fast Food Near Me - Billings, Montana

We will start off with... Most of the employees were nice and polite. So there is 1 star for that. We did witness a Manager yelling at the employees in a very unprofessional mannor. The food took over 45 minutes and we were in the drive-thru so that was a problem . The people behind us just turned around a left. Not just one car but several cars turned around and went somewhere else. The wait time was way to long for a drive-thru business. We sat patiently, waiting for our food at the main window to come out. That is when we saw the manager yelling at the employees. They did give us our drinks while we waited. The food was ok not good, not great, but just ok. This place needs a lot of work. We recommend serious action should be taken or the business will not thrive under those kind circumstances. We rate this location 1 Star * read more

Went to get two soft twist pretzels for me and my friend and ordered some chili Cheese tots and a medium popcorn chicken with ranch and barbecue not only did they forget my ranch, but they forgot my cheese sauce for my pretzels and they gave me fries instead of tots I didn't order much so how they managed to mess up every item is insane to me read more

If you want to wait 20 minutes for your order, this is the place to go. The only order that I've had be quick was when I used the app.

if I could leave negative review I would they next up my order and I paid more then I should've because the messed up then I opened my food when I got home and they're was blood on a napkin in the box... read more

Congratulations Billings, you have the WORST SONIC in AMERICA! The menu boxes are all busted up and employees do not answer the call button to start. I ordered with the app tonight and waited 30min for my drink and shake before I pushed the button. Took several minutes to get a response. They said we do not have any Reece's pieces, what do you want us to do? Instead of asking me what I wanted to do... they just made me sit and wait over 40min for me to call in to remedy the problem. When my drink finally arrived it was barely half full. They made me wait over 40min to get a half filled drink. It is unfortunate that I have to provide one star to leave my review. read more

Their customer service sucks, I had to repeat myself multiple times without them being able to hear me and the order menu kicked me back out to the beginning where it said to place an order. The person I was talking to didn't talk for a few minutes and it took them 20 minutes to even get to me to ask for my order read more

Probably the most inconsistent Sonic I have been to. Sometimes it's great and other times it's just bad :( I love the fact that they have the little ice cubes and frequently buy a bag for $1.The only other Sonics are in Great Falls and I think they are run a bit better than the Billings location. read more

Sonic Drive-In - Famous sign seen everywhere across the counrry - Fast Food Near Me - Billings, Montana

My amazing wife and I found ourselves wanting a late night (well late for us anyways) shake/ice cream. Carissa, my wife, mentioned the half priced shakes at Sonic's after 8 pm. The order was going to be 1 oreo/yellow cake batter shake for her and 1 hot fudge shake for me. I pulled up to a line that was about 5 cars deep from order screen. That took an unbelievably long time, almost 30 mins, to get to the order screen/menu. Was told to wait, rudely by woman taking orders. "OK, no problem", I said. After maybe 10-ish minutes, the woman is back. After the first thing I said, she goes "can you speak more clearly and closer to the speaker" (rudely, again)? I was already less than 1 ft from the microphone and was already almost yelling. Some back and forth and some repeating and then nothing.... Silence. For like EVER. Finally, after a while a young lady comes out and says please pull forward... Maybe there's some technical issues? As I get to the window, the snobbiest looking young woman ever (not trying to be rude, but you work at Sonic) opens up and says "what did you want"? I wanted my FREAKING order taken already. So I give my order, no cake batter left so I went with Carissa's 2nd choice of strawberry-cheesecake. I pay the $4.95 for the 2 large shakes, the price was rocking. I get the shakes, I watched every step of the process because I see how much these kids take so much pride in their work and their company/location's reputation. I get the shakes like 10-ish min after paying. It took almost an hour to get to drinks. I'm surprised my wife didn't accuse me of getting a speeding ticket or detouring into a casino or something. Drinks were amazing as always, but the reviews are correct. The service is probably the worst at any sonic in any non-ghetto area in the US. read more

I waited 15 minutes just to put in my order. I'm a patient guy and I'm trying to be nice during this Covid 19 time but all I kept getting over the drive up speaker is that "I'll be with you in a minute. It was never a minute but 15. God only knows how long the food would have taken. If they had been honest with me from the get go I wouldn't have minded as much but I now have lost my patience because of poor service. I'm now at Apple Bees where my take out order was promptly taken and I'm on my way. read more

Went to the drive-through way to 10 minutes no cars were moving. Went to a stall waited for 10 minutes then was finally greeted by someone who said the stalled and work and asked if I could move. I just left not worth my time or effort. Sonic should just get rid of the store all together with how horrible the employees are read more

Agree with another recent review that the service is horribly slow... I'm currently waiting for my order I placed THIRTY FIVE MINUTES AGO. I've seen many cars receive service that arrived after I did. Fast food, this is NOT. read more

Waited over 10 minutes, no one answered the DT. So I looked up their number and called. The woman said that they couldn't do food, only drinks because "the cook who is the manager is slammed with orders and he's also doing scheduling for the workers" WHAT?! Mind you, there was only 2 cars there and one at the drive up window waiting just as long as we were. I asked if maybe they should do their scheduling some other time lol. I'm also pretty sure we saw the manager wandering around outside as we drove out. Worst Sonic ever. read more

Went here three times. Each time I used the app to order ahead. Got there and checked in, input my stall number so they could bring the order of a coney dog and Rte 44 coke. Waiting 27 minutes. Called them via the stall button, they first told me I didn't check in. When I told them I had an email confirmation, they said it was on the counter to be delivered. When I got it, it was cold and the drink was flat. I will not go back! read more

Slow not fast enough got my order completely wrong and had to repeat my order three times didn't give me utensils for my food and no straws definitely do not recommend never going there again read more

Although the slushees are superior the workers do not wash their hands and are not asked to wear gloves while they are preparing food. I would perfer never to go to this place again!! read more

Record breaking 20 minute wait for a burger and onion rings. That's it , there's nothing left to review .

After a long 7 hours in the car our family decided to stop at this Billings sonic to get some delicious food in our stomachs. After about 20 minutes of waiting we were finally greeted and told that it would be a few more minutes till we could order. Now it has been 30 minutes and our order has just got in. Have watched 3 other people pull in and leave because things were taking far too long. I'm not sure if you're just understaffed or what's going on here but something needs to be changed this is terrible customer service. UPDATE: New people pulled in next to us order immediately and have already received their food. Expletive this place. read more

Food was good! Customer service was ok! needs more trash cans to throw away your trash after eating, also bathroom is NASTY so gross like I wouldn't even use it had to find a different place to use it and didn't want my child too touch anything and the soap is so High a kids can't even reach to wash their hands in the Nash bathroom read more

Waited an hour they didn't even have our order after we ordered twice!!! Had to go to them personally and tell them we didn't get our shakes then took them 10 minutes to make the things which where to thick to eat. People where leavening with out there orders after they paid because they were so backed up even with a full room of employees. so no i do NOT recommend. The only good thing was it was free. read more

I haven't been to Sonic in some time, so I thought I would try it today. From the time we got into line, until the time we got our food was 40 minutes. The slushes barely had any ice in them, and it just wasn't up to what we expected. The taste of the food was good, but for that long of a wait in a drive-thru line, I was just hoping for better than this. read more

I believe Sonic has some of the best drinks out of anywhere but this places service is some of the worst service i've ever seen. Takes at least 30 minutes for a drink. read more

I ordered in the stall, stall 21 to be exact on 5 May 2021, I ordered and was already weary with the screen not even working but didn't bother me I know they can just take my payment when they come up to the car. I wait for 30 minutes with no feed back, I back out, go around to the drive through and ask if there was a hold up with stall 21's order. Some how they got confused that my order was a drive thru order even though I was in a stall and they had voided it and never made any preparations to make my order what so ever. After they told me they had voided my order and I had wasted enough time I left because I wasn't going to wait any longer than I had to. Unprofessional, incompetent, unfriendly, and untimely service. 0 out of 5 stars read more

Waited 10 minutes to order and then 35 to get food, it was cold. They had run out of their hamburger patties! They rarely get an order right. Last time. read more

Worst place I've ate in a long time ! It took 1 hour 23 minutes to get my food from the time I paid . Then I got a alert stating it was "on the way" 15 minutes went by I press the button 2 times no response so I finally called them . Yes I called the restaurant for my food I had been waiting on . They said there was 10 orders ahead of mine but I seen people pulling up and leaving before me .. then she brings my food it was all cold the shake and slushy were completely melted . I thought my shake had a little thickness to it but find out it's a bunch of peanut butter I'm guessing . Worst experience I've ever had . I would give them negative if I could this was my first time I ever ate there and it makes me want to never go back . Oh also I didn't get a receipt it was in her hands but I'm guessing she didn't want me to complain to the higher ups... read more

Stopped in for a Burger in the way through town. Seriously only ate the Burger because I was starving on a road trip! Floppy bun, very flat and limp. No pickles even? They were out of ketchup??? Seemed very disorganized and we had to wait a while to even order. Do not stop here. Hopefully I don't get sick because I am regretting the decision to eat the food!!! Not impressed one bit. read more

As much as I wanted to LOVE this restaurant, I found it just okay. Service is prompt but ordering is a little laborious using their speaker system and it would not accept my credit card so there was a hassle in having the waitress run back inside with the card and running back out to pay. It's a good Heights location and easy to get in and out of although if you want to go south on Main you'll have to start North and uturn. The onion rings are the best I've ever eaten. Bar none. Better than not only any fast food but better than any high end restaurant onion rings as well. I tried their Chicago Style hot dog and quite frankly, didn't care for it. The ingredients were all fine, I just didn't care for the flavor. I'm not going to blame Sonic for this though as I knew what was on it and didn't care for it. My chili cheese coney was VERY good. Eating in a Corvette is awkward. I should have gone inside but wanted to try their experience they're selling. I'll go back with a bigger car and more knowledge about what I want to eat and will upgrade my review if I enjoy better the second time. read more