This is possibly the worst mattress on the market. I have had nothing but severe back problems since I got it; (I never had problems before and I am athletic and do yoga) and the only thing that makes the back problems go away is sleeping directly on my wood floor INSTEAD of this $3K mistake.
The problem is that the spring system that the are "surprised no one ever thought of before" is a mistake. They way under-spring the area where your hips should go - resulting in the feeling of laying on different levels of support where your hips drop heavily down, but your back is thrust up - putting a lot of strain on your lower back. I finally cut the mattress open to see if I could fix it and discovered the REAL problem. They don't even have springs in the middle cross section of the mattress where your hips are supposed to go! It's just foam. Incredible! After reading all of their material and looking at all of the diagrams of how the mattress should be built - Wow! It is not built like that at all. Basically, one of the most important areas of support, an area that they claim to have focused on - they have completely skipped all support.
If you don't understand, let me explain it one more time. The middle line of the mattress, running east west across your body as you are lying down Doesn't have ANY springs. NONE. Just two layers of foam. Then the rest of the mattress HAS springs (plastic ones), and that's why you will never be properly supported. Half of your body has support, and then your hips have no support and it totally tweaks your spine. That's why you are better off on a hard wood floor with a 3" foam topper from Target ($200).
And forget about exchange or return. It's more than a $1K "restocking" fee; if the mattress was still new in plastic.
And - keep in mind; the company is located in Venice California. All those "positive" responses from 2011, were mostly from local Californians (who I suspect are friends or investors during the company launch).
Horrible. Horrible experience sleeping, for your body and dealing with the company. I tried to work directly with Shannon, the owner and she is incredibly resistant to trying to help address these issues in anyway. She is very combative and upon reflection I can only think that this was a money making adventure.
Additionally, you know how they talk so much about the mattress being able to "breathe"? Don't fall for it. Now that I have cut it open (at the side) I can see that it's just low quality foam in a cotton shell. They use ALOT of glue (toxic) to glue it all together and there is NO air flow. I'm sure that they would argue that you are paying for their fancy plastic springs; to which I would counter "Ok, well then, why arn't their any springs in the hip area? Can you send me the missing row of springs???"
Despicable and Tragic.
I think I will have to report this to the Better Business Bureau for false advertising.
Go with a company that stands behind their product with a trial period at least. These guys have no prior experience, no expertise and no commitment to the customer. I dout they will be around long.
Their product is not expensive because it is innovative. It's expensive because they are a small company with small volume and they make each mattress as it is ordered - which means they have no flexibility or inventory to fix problems.
Save your money and your sanity - and most of all; save your back.
Run as fast as you can, away from the nice website; because that is all they have to offer. read more