Terrible service! Potential customers beware of fake accusations! I was told when I took my VHS and 9mm tapes to their drop off location in Olathe, KS on June 29, 2023 that the completion date would be October 13, 2023. This was the due date on their printed paper work given to me on my drop off date. I made the choice to call them to "expediate" their service and agreed to pay an additional cost. I hand-delivered a deposit to their Leawood, KS location on July 10. My local bank verified the check was cashed by them on 7-16-23. I was told by phone call to them, the digitized versions of my tapes would be completed in 6 to 8 weeks. Remember: My deposit insured the expediated cost. I did not receive a follow up email or text. I should have made sure I had that. My mistake for believing them! No correspondence or phone calls by them or me until October 20th. I called them. I mistakenly assumed my order was delayed so the company would charge me the non-expediated cost and have my order completed now, without further poor customer service. Boy, was I duped! They had not started on my order and complained very loudly on the phone that the due date written on my order was not a guarantee. They told me the order would be completed at the higher cost within 2 weeks or I could wait until February 1, 2024 for the "economy" rate. I was told my deposit was non-refundable. After more distasteful conversation, I ultimately decided to get my original tapes back from them and cease doing business with people of such poor character. I made an appointment to get my tapes. The man yelled at me! They quickly digitized one tape while I waited for 15 minutes in their Westport office to pick up my original order or tapes. I did not ask them to do this. The middle age man tried again to dissuade me from taking my business, but the irreparable damage was done. Of course, a business of such poor character, kept a deposit they should have refunded. Lesson: Do not do business with Something Different Media Group! read more

Terrible service. It has been a year since I dropped my video tapes to be convert to digital format and they still cannot tell me when the project willbe complete. I wish I had gone to the other options available. read more

Bad Business Practices, I was Ripped Off and do not use their services I had an existing website with an online booklet and wanted to change the hosting carrier. The owner, David K. Miller, of the company, called: Something Different Media Group, looked at the website, and said this would be very easy, as he repeatedly said, being it was only 17-pages, and would use WordPress, to copy and paste, and said he charged $75.00 per hour and how it would take less than 2 hours, and how he then would show me how to upload the pages, if I ever wanted to update the pages, which I would do approx. every 6-months, that was due Feb. 3, 2024. He said I didn't need to provide anything, but did give a printed word copy of the booklet and I was very specific in saying: I wanted everything to be as is, and there were to be no changes. I then was scheduled to come in expecting all to be completed and that he was to show me how to upload the pages, when I wanted to update. On 1/16/24, I arrived there, and he had not even started, was a misrepresentation when service wasn't completed as promised, as he's wanting to walk me through the whole process, which he was unfamiliar with, because he phoned tech support at least 4 times for instructions about the process and sought the aid of a co-worker. Miller is incompetent as he did not even know how to change the spacing, color of the words and make them bold. This was negligent and caused delays. I was there for more than 3 hours and said he would just charge for 2 hours due to the difficulties, and the website was incomplete as he was on the numbered page 6. I then went elsewhere and returned about 1 hour later and he said, I have completed all and it just took 30 minutes and was then scheduled to come in again, to verify that all was correct and it was not, as it contained the errors as mentioned above who again contacted tech support and the aid of the co-worker again, and from these 2 visits, he said about 10-times, until I put him in check: "you're so picky," which I found rude and is an unprofessional statement. On 2/7/24, I was then charged $300.00, but then after a discussion, it was reduced to $235.03, and it still was incomplete. He then said it would take 7-days, then 7-10 days, then said 7-10-business days and it was still not completed. Now, he says, it will be done one day the following week of 2/25/24-3/2/24. I no longer want to use his services and demanded a refund in full for a total of $429.96 for the labor and hosting fees, due to poor customer services, excessive billing, and told, he cannot refund labor costs. Look at the BBB, Yelp and other places to see their poor reviews. read more

I dropped off videos during their box sale on July 6, 2022 to be converted to a digital format. At that time, I was told it was a slow process and would take 6-8 months. It has been nearly 2 years with no information forthcoming. I have called and been told that the process takes time. My fear is that my home movies have been lost. I want my deposit of $550 plus interest and my videos returned. read more

There are a few things that consumers should be aware of if you use the services of Something Different Media Group of Kansas City I took a small box of video tapes into the Leawood location in December 2021. There are three options for video transfers: $10 each for Economy, $15 each for "faster" and $30 for "fastest". I chose the Economy processing. I was told it would be 6-14 weeks. I paid 1/2 of the expected price and received a receipt. The following are my observations of this company: 1) Read ALL the fine print on the receipt form. 2) It took 28 weeks to process my tapes 3) The Video/Audio Duplication Conversion form states "Turn around time is usually about 12-16 weeks (with no guarantee) for all orders". (Read this carefully!) 4) The slick interactive website and phone voice recordings lead you to believe that there are many employees. This is extremely misleading. 5) There is the male owner and a female employee who sometimes helps him and they are both only at the Westport location 6) Other than the main location at 800 Westport Rd, Kansas City, MO, all locations are only drop-off or pick-up sites (no actual video transfer work is done at these sites) 7) The people who work at the drop-off sites only take payments or take phone calls and this is for multiple companies 8) Face-to-face meeting at the Westport location is by appointment only 9) The fine print shows "no refunds". It means no refunds for ANY reason. I did not notice this initially. 10) After it took more than 20 weeks with no contact from this company, I made an appointment at the Westport location. I asked to see my video tapes. No work had started on them. I asked for a refund. The owner yanked my box of tapes out of my hand and told me he would put a mechanic's lien on them. The guy can be very touchy. I read the fine print on the receipt and realized I was stuck. 11) After 28 weeks the video transfer was finally completed 12) Personally, I would NEVER use this company again read more

I regrettably cannot comment on this company's service; they received my material - two video tapes and two cassette tapes - on 29 August. They asked if I need it in a hurry - which meant within two weeks - and I said No. I heard nothing from them, and called them mid December to see what the status was. Turns out, they had done nothing on my project. They said they had been unsure how to break up the video as it would not fit on one DVD and they were unsure if I wanted breaks in the cassette/CD transfer. I asked why no one had called me (my phone number was on the work order) in the over three months they had my material. They admitted they had dropped the ball. I asked if I could pick up my material the next morning and they assured me I could. When I was downtown the next morning (for other reasons) I called before I headed over to their location, only to be told that no one was at that location that morning and wouldn't be there until late afternoon. I asked if they would please let me know when and where I could pick up my material, they said they would call me back. Needless to say they didn't. I phoned the next day - and was then told the materials were now at their Leawood location and I could pick them up. A pity when a company does not appear to value customer service. read more

Have been a Something Different customer for many years. End product has always been fine, including this time. Unfortunately customer service was lousy this time. Dropped off my order on 1-10, opting for the 3 month service. Picked up the order today(5-3). Called to check on the order several times, no luck. Last conversation, I was told order would be ready end of this week(today). I asked to be called when it was delivered to pickup spot, which they always do. No call. Went to pickup spot, order was there. Will leave instructions with my family for when I die, give this huge order to anybody but Something Different. I have a huge collection of records, tapes and cds. read more

I am so thankful that I brought my over 500 old negatives, from the 40s - 70s to Something Different. Everything from the initial contact to the final product was above and beyond my expectations. My aunt had cut apart film strips and most of the negatives were black and white,and I know it was a tedious job. I had even sent this job to a family friend, and he couldn't do it for less than $550. It took four months to scan and convert all these negatives to a jpeg, and I knew it was going to take a long time. I had researched and contacted so many other places that wanted to charge twice as much. Something Different really came through for me and I would not hesitate to bring my projects here for them to work on. Also, they created a memories disk for me, I got the jpegs but also a memory disk as well. I am so, so grateful for Something Different. All my dad's boot camp pics from WWII, the 5th Armored Division tank he worked on, trucks, the Pacific Ocean, his farm, my grandparents whom I never met, my parents wedding day pictures, rare pictures of myself and my siblings. All these would have been gone had it not been for Something Different. Everyone else was way too expensive and their box sale made all this possible for my entire family to have a copy of all these precious photos. Thank you, Something Different. read more

Mary, I feel your frustration. The man is a total scam artist. Being a former employee I know first hand. He would write us hot paychecks all the time. The most disgusting thing he did to me was withheld child support from my check but did not turn it into the state. It took him almost 2yrs to pay off my child support and back pay from when they were shutdown by the IRS in November of 2015. That is why they had to move their business to Missouri from Kansas. Now we can get into how he was evicted from 4 locations in 4 years for not paying rent. How this man was able to open up in Missouri is beyond me. I had this review up before but he threatened to not pay me if I kept it up, so I took it down for my children's sake, but now everybody needs to know what a horrible person this man is. Please stay as far away from this business as possible. read more

In 1965 between my junior senior year of high school I took my government class. It was an election year and we had to do a term paper or political interview. I managed to score an interview with Ronald Reagan. He was running for Governor for the first time. I have a reel to reel tape and needed it transfered to CD. SOMETHING DIFFERENT DID A FANTASTIC JOB. I could not be happier with the results and can't thank them enough for preserving this wonderful memory for myself and my family. I HIGHLY RECOMMEND THEM!!! read more

I took my family's old VHS home movies in to Something Different in early February 2013 as a part of their "box sale" promotion. When I dropped the movies off, they told me it would take a minimum of 16 weeks. I was a bit surprised but they assured me it probably wouldn't take much longer than that. In June, after 16 weeks, I followed up. They hadn't gotten to my set yet. I've continued to follow up every couple of weeks since then, and here we are, in October, and their latest comments were still "it should only be about 4 more weeks; just a few more orders in front of yours before we can start." Are you kidding me?? I can't believe it's taken 8 months, and I'm still being given the run-around! Of course, if I want to pay more, they will expedite my order. I feel like they need to be more forthcoming on how long it'll take when an order is placed, because this is ridiculous. read more

They don't even deserve this one star. Horrid business. Horrid customer service. Do not use them! The short of it: They kept my small order for over 3 months when it was supposed to be done in 2-4 weeks. I was repeatedly lied to when I called to ask when it would finally be done. I was literally *yelled* at by one of the employees. I was shuffled from office to office. They tried to tell me I didn't make a deposit (luckily I had a copy of the canceled check!) The owner never once apologized. To top it off, while I was in the waiting area, another customer with the SAME issues came in, so I know I wasn't a special, unfortunate case. I sincerely, hope that the one technician who was pleasant gets another job because they definitely don't deserve him. read more

What a scam! I dropped 8 reel-to-reels off nearly a year ago and have not received a finished product (conversion to DVD). I wasn't pressed for time when I dropped them off in May 2016 so I opted for the "box sale" which takes longer to process but is cheaper. I worked directly with the owner to process the order and left a 50% deposit, as required. According to the paperwork I signed, the time is approximately 6-8 months for the order to be processed with no guarantee on time (manually underlined for emphasis and should have been my first clue). I've called a few times for updates and nothing could be given. I also asked for a refund but told they do not offer refunds, only gift certificates, so I waited. Today, I went to see them in person (and it was the owner again) and demanded my reels to be returned and a refund of my deposit on services. I felt this was more than fair of a request to be made given the time that had past; 11 months. He stated that the time is typically 14-16 months with no guarantee on time and no refunds, only a gift certificate for the $220 deposit. I expressed my frustration to a deaf ear. Again, he stated they could now get them done mid-June. I considered but this is simply bad business practices. I told him I wanted my reels returned to me and I would figure out the gift certificate later. I would rather lose $220 than give this company one single penny more. What kind of company do you want to do business with that takes a year or more for a finished product to be delivered? Not me. read more

For the past week or so my business email had issues and finally just died. Current ISP would not help and said it was not their problem (it was. They changed some settings during a transition). Called Something Different Media, set up an account and within a couple of hours Dave Miller had me back in business. The support is so far beyond what you would ever expect, but is certainly appreciated. read more

Brought in VHS tape to repair and copy onto DVD. The tape snapped apart and needed splicing. They held onto the tape for 3 weeks without any attempt to repair it. They are unskilled at repairs but would not admit it. Avoid this company for repairs. read more

This is the worst company I have ever did business with. It took 2 1/2 months to get my 40 minutes video, it cost $198.00 and that was 40% off. It also had three advertisement for this company on my DVD. They put music on it that sounded like funeral music. YES I AM HAPPY WITH THIS BUSINESS!!!! NOT NOT NOT!!!! The owners will not do anything to make the problem better. They just assume you was told everything or you would ask. DO N OT USE THIS BUSINESS unless you want to high dollar for a worthless DVD and play for them to advertise. read more

Do not do business with Dave of something different. He might seem like he is a good wholesome guy but after doing business with him I learned my lesson. I'm not posting this to bash the guy but I just want to warn people of his unprofessional way of business. He is not a man of his word and needs a taste of his own medicine. I guarantee if he does everyone like he did me he wont be around long. He will snake you for any dollar or any work he can. Go else where with your money and be satisfied. read more

BE VERY CARFEUL if you choose to use this company for converting. Get everything in writing. They are very evasive with their answers when you call to check on you project and it's always someone else who has the answer and they need to check with that person. A verbally promised 4 month turn around has now turn into we are not sure when we will get it. read more

Be very carefull of the owner Dave Miller. He lies , cheets and steeles from people. I had some video work done by his staff and it was very sub par and after several conversations with him I was offered no resalution so $500 poorley spent. I have spoke with other business owners around the area as I am one my self and have been told that Dave is not very easy to deal with and will pay people late or not at all for services he receives but has no problem demanding he get his money now. Again Dave Miller Something Different BIG RIP OFF. Dave you should be ashamed of yourself. read more

I took a few video tapes for this company to transfer to DVD.I left the videos and was told the Co. would call me when they were ready. A few days later, I received a phone call from a representative at their Olathe location. The rep(a female), said that one of the tapes was a little blurry/had tracing issues when it transferred. She said she thought it looked pretty good, so I had her go ahead and transfer it. When I went to pick up the video at the Prarie village location I looked a the video she was discussing. It was unviewable. The transfer was discolored and untracked. I told the gentleman that was checking me out that I did not want the tape. He said I had to pay for it anyway since the work had been done. I told him that i would not pay for that particular tape since I could not even make out what was on the tape. He then TOOK MY ORIGINAlLand said that if I wanted it back I would have to pay for the unviewable transfer. Seriously! I tell others about this incident all the time and hope they make a better decision than I did. read more

Run as fast as you can! Don't do business with these guys. I dropped off some old negatives & photos, with these guys, and they said to just sign this sheet and put your phone number on it "so that we will know who these belong to". I signed sheet. I asked about price and they said they would get back to me. After a month I called & they said they didn't have a price yet. I called again in another month and the same run around. After many. many months I called them & they said we have it done, it is converted over to new electronic media. I asked how it could be done, since I did not know what they charged and wanted to be sure I wanted to do it. I went in and they told me it would be $1,300! I said I did not authorize any work yet- had only asked for the cost to do it. (We would have pulled some of the negatives out & not done them all at this outrageous price). I told them that I was not going to pay for it, since I did not order this. I asked for the owner & they gave me the run around. I went back the next day & asked for the owner again & same run around- not here. not sure when he will come in. I asked for the negatives back- they were the only copies of pictures that we had of relatives. THEY RUSUSED TO GIVE THEM TO ME! My only copies. They said pay them $1,300 & I could have my originals back. I paid them the money & the originals were all torn up & they had written on some of the old photographs (on the back) & it had bled thru and ruined the only copy/pic of some of our family photos. What a nightmare. They care nothing about the customer. NOTHING! DO NOT DO BUSINESS WITH THESE CROOKS! stay away. read more