judge for yourself-this is the actual email stream ending with this email from one of their specialists...
"Before we decide on a date, I will need to get to a better starting point.
Unfortunately, the DC area is very inhospitable to large vehicles, and as I explained to you before, we've had major problems due to this. I did speak with the tech and he explained that he did not want to pull over to call because he was busy negotiating the traffic and was only running about 15 min late at that point, and then, the parking space that took another 20 minutes (we don't take DC jobs where there is no parking and upon checking your file, it is noted that you would facilitate parking.)
The causes of the problems may not matter to you, but they are important to us in order to determine how we change or approach services in your area.
Everything said, if we can work together with a more tolerant attitude, then we can move forward. If working together is no longer an option you care to involve yourself with, particularly with the parking, then my decision would be that we can no longer work for you.
Please let me know your thoughts.
Thanks!
name deleted
Sr Water Specialist
Solutions In Aqua Services, LLC.
aka, American Water Pro
301-852-0201 cell/txt
301-769-6886, Opt 1
888-370-2226, Opt 1
888-523-5445 Fx
www.americanwater.pro
www.solutionsinaquaservices.com
www.solutionsinaqua.com
From: customer (name deleted)
Sent: Tuesday, January 31, 2017 5:39 PM
To: name deleted
Subject: Re: Service Issue , S 1/31
Actually, your service man was 40 minutes late. Perhaps he could've called me to let me know he was running late?
What is your upcoming availability in my area?
thanks
customer (name deleted)
On Tue, Jan 31, 2017 at 5:28 PM, specialist (name deleted) wrote:
Because we are a service company, there are sometimes issues with previous services that take longer than expected. We give every client as much time as they need within reason, as we would do for you if we were to go past the two hour window.
Maybe you could've called us when you had to leave to let us know so that we would not spend more time and travel and looking for parking and there was no reason to go because you had already left. It took over 20 minutes to find a parking space, so in actuality we were only running about 15 minutes late.
Thanks!
specialist (name deleted)
Please excuse any typos!
Sent from my iPhone
On Jan 31, 2017, at 5:16 PM, customer (name deleted) wrote:
Hi- I was at my home until 11am as you said this would be the end of your arrival window. I apparently received a text message that someone knocked on my door at 20 mins til 12pm.
Please let me know your other availability in my area
Thanks
On Wed, Jan 25, 2017 at 1:31 PM, specialist (name deleted) wrote:
We can confirm 1/31, 9-11 arrival time.
We will bring an extra faucet.
Thanks! read more