My friend had her car break down right next to Precision Auto and the owner could not have been…read morenicer. He was so considerate of her being anxious because her car broke down on the way to her doctors appointment, which of course she missed. He had a lot of cars to work on but because she needed her car for a number of appointments he made hers a priority. I highly recommend his shop as he couldn't have been more accommodating for someone he never met. Thanks James! Your new client, Sheila.

The precision auto team did a flawless job with repairing my jeep. With every light popping up on…read moremy dash, would have thought it was ready to just call it there. After the team worked on all the sensors and repair, it genuinely feels like a new car. Could not be any more appreciative of the care and value of services this team provided. If you want a genuine team that cares for you vehicle. I only recommend them.

I went to this service center for an inspection sticker and regret it. I went in and the service…read morewas fast but I was failed. The tech told me I had a broken control arm and one of my tail lights was not red. Ok not a biggie, went to my dealership and had it fixed and given a once over for other things as it is a 10yr old car. I had a broken tie rod not control arm and the tail light was red just not as deep a red as the other side. I changed the bulb and went back to get reinspected. I was failed again. 'The front end is still loose' is what I was told. I told the tech, same one who had inspected it before, that he had said the control arm was broken not the front end was loose. I told him I had been to the dealership who sold me the car and serviced it the whole time I have owned it and had a tie rod replaced, the control arms were fine (I had them looked at three months before and bushings replaced) and the light was red. He said to me "The dealership does not know what they are doing." My boyfriend, unbenounced to me, had issues with them for inspection before. They told him he needed new tires when his were almost brand new. I would not trust these fools to work on or inspect a car headed to the scrap heap. They are looking to take advantage of people getting inspections and needing work or in my case not needing work. It is dispicable and I am registering a complaint with BBB and the MassDOT.

I go here for all my service needs. The team always does there best to get it in and out and the…read morework done correctly! I highly recommend seeing Jay, Chris, Jim, or Dave. Under new management. Give them a try!

Our car's alternator died on a Saturday afternoon as we were driving home to Orange County, NY from…read moreBoston. Stuck on I-90, we used our roadside assistance service to call for help, and they dispatched Hampshire Towing. Dispatcher Kayla did a great job keeping us informed about the arrival of Alex, the tow operator. Based on our situation, he did the best he could to help us out. Due to the distance from our home to their shop, we decided to transport the car to Pleasant Street Auto for repair. On Monday I spoke with Steven to discuss the situation, and he was very thorough and analytical as he listened to my story leading up to the car breakdown. The shop was able to repair the car Monday afternoon and I picked it up Tuesday morning. Considering we were in a bind and at their mercy, I feel that we were treated very fairly and not taken advantage of. Walking into the office to pay the bill, I could tell that they take an interest in the concerns of their customers - even offering a box of Girl Scout cookies as a "thank you"! Having a car break down out-of-state is a difficult experience, and we're grateful to Hampshire Towing and Pleasant Street Auto for their assistance! I would highly recommend their services.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Very rude! You fix cars and you need to fix how you talk to people when they are paying hundreds of…read moredollars at your shop.

Review: V & F Auto Shop I recently had my car serviced at V…read more& F Auto Shop, and I was honestly blown away. I've never experienced this level of service before, and there are five main reasons why: Impeccable Environment: First, I was shocked by how clean and organized the shop is. It's rare to see a garage so well-maintained. Customer-Centric Care: The staff is incredibly friendly. To ensure an accurate repair, they asked detailed questions about every symptom the car was having. Their approach to consulting--truly looking at things from the customer's perspective--was very impressive. Convenient Shuttle Service: Third, they actually offer a ride home while your car is being fixed if you need it. I've never had a shop offer that kind of convenience before. Transparent Digital Inspections: What really "wowed" me was their reporting. They took photos of everything they inspected and provided detailed explanations. They showed me exactly what was wearing out, what needed immediate attention, and even shared videos to help me understand. I was totally sold. Honesty and Integrity: Finally, since no new parts were required for my specific fix, they actually did the repair for free. I simply couldn't pass up the chance to leave a glowing review after such a positive experience. I actually asked an AI for a recommendation for a reliable shop in the area, and it pointed me here--it absolutely exceeded my expectations!

Honestly this place feels more like a dealership lobby then an auto repair facility. Free coffee…read morewater and drinks everyone is so friendly. It was a great experience. I will be back again.

Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they…read moretold me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Oh my where do I start? Words can't explain how great this dealership is! I would definitely…read morerecommend anyone and everyone to go to Fast Lane! My wife and I been a customer here for about 3 years now and I'll tell you what, ONE OF THE BEST! You need transportation? Vehicle maintenance? Trust me, Rodney's your man! If I'm satisfied I know for sure you'll be satisfied!

If you value your time don't go here. Everything was going smoothly until it came time to pick up…read morethe vehicle. Vehicle was never serviced had tire pressure lights on and right tail light was out called ahead to let him know. When I showed up left me waiting for 2 hours for nothing to be done. Take your business elsewhere

I have been taking my Mercedes C300 here for the last couple of years and this family run business…read morehas extremely reasonable pricing and quality work. Their shop isn't fancy, but once you arrive there you can see lots of luxury German cars in their lot. They will not overcharge you or push you to get things done that your car truly doesn't need. Trustworthy, knowledgeable and reliable!

Referred by my father who has been using them for years. I have trust issues with mechanics, and…read moreany service industry for fear of being taken advantage of. Trustworthy, relatively affordable, honest and friendly, Although my first visit, so far I am happy with the service and quality I received. Revisiting Monday. Thank you for providing me with great service!