I've been taking my cars to these guys for a few years now and they always do a great job. A bit…read moreoverpriced but who isnt these days.

I was in area for my daughter's graduation and got a flat late on a Friday night. I needed to get…read moreto her graduation Saturday afternoon and thankfully when I got to this location first thing Saturday morning gentleman at desk was so helpful and was able to replace my tire and have me on the road by 9:00am. I honestly would have paid any amount to just get tire so I wouldn't miss graduation but I did compare tire I purchased with other local companies and this was the best price around. Thank you for saving the day.

Very professional, friendly, and courteous. Ordered my tires and scheduled an appointment from…read moreCostco on line. Tires were installed in approximately forty minutes. Very easy, very nice experience.

A couple of weeks ago, I purchased four Michelin tires for my Audi at Costco in West Springfield,…read moreMA, and had them installed. While I waited for them to be installed, I went shopping inside the Costco store. About an hour later, I walked to the back of the garage to see if my car was ready yet. My car was still being worked on by a technician who was tightening the lug bolts with a torque wrench. I engaged him in a conversation and found him to be quite friendly. He finished his job and said that he would let me back the car out of the garage myself. I did, and then I drove straight home. Back at home, I walked around my car to inspect the job they did. I realize I should have done this at the store, but I had confidence that they would do a good job and I had nothing to worry about. But I noticed that one of my alloy wheels now had a nasty nick on it. I was not pleased. I guess I could (should) have driven back to the store to complain, but didn't because: 1) I had not inspected the wheels at the store, so they could say it happened elsewhere, and 2) the tire installer was a really nice guy and I was reluctant to get him into hot water. That being said, I'm very unhappy about the damage. I will do business with Costco again, but I will take photos of my wheels immediately before and after having any work done.

Samantha was fantastic! I walked in early having an issue with a valve stem on one of my tires…read more When I picked up my car Samantha explained the entire process of how they over fill the tire, place it in water, look for air bubbles. She also explained how they saw no defects and were able to fill the tire to the proper pressure all for $13.23. Town Fair Tire is lucky to have such a customer orientated employee! Thank you Samantha for a very pleasant experience! You are an asset to the company!

They evidently intentionally scratched up each of my brake calipers on my BMW with what I assume…read morewas a wire brush when I went to get new wheels installed.

Well while visiting Springfield from Maine for a weekend event, we got a flat tire, one that could…read morenot be patched. So after a quick Google search we came to City Tire. We were pleasantly surprised, they were friendly, honest and the turn around had us out the door in just over an hour. They were very down to earth people, the owner was on site and when asked if we wanted the tire warranty he said oh never mind your not local, but did say if we had any ANY problems at all he would find a location, with cooper tires and make things right. Top notch customer service all around. No one plans to have to replace 4 tires (AWD) on a weekend trip but I guess if it does and your in Springfield, MA make City Tire your stop.

Beware of the upsell. I came in for an alignment today and was told that two of my ball joints were…read moredisastrously dysfunctional, and that they could not complete an alignment with the car in such a condition. Furthermore I was at risk of an imminent accident and failing inspection. Was given a quote of over $600 to fix. I decided to go get a second opinion. The Ball joints are fine, it turns out, and a successful alignment was completed elsewhere.

We've used them several times with great service and great prices each time. Most tires are near…read morenew for a fraction of the costs.

Went there for a tired change got quoted 69$ 75 after tax. Was told I needed another tired and the…read moretotal would be 160? Which was 10 more than double. A week later my cars wheel feels weird and I check to see there's no lug nuts and my wheel lock key is missing

It is so hard to find a place where you can bring your car to and not feel like they are trying to…read moreRIP you off. Marc (the manager) is amazing, he tells me what I should do now and what can wait. If you question your mechanic go here. You will not be disappointed. Just ask for Marc.

When I first moved to Springfield, Harry and crew at Springfield Tire came highly recommended to me…read moreby my fiance. He had taken his truck here many a-time for oil changes, and even mechanic-type work. After my car broke down within a few weeks of arriving (I guess cross-country driving can do that to a 10 year old car), I decided Springfield Tire was the best bet. They weren't cheap, but I felt confident that they'd do the best job. They fixed my car, and about $600 later, I was back on the road. They had warned me that the starter was about to go out on my car, but thought I had a few months to save up some cash before repairing. The very next day, the starter died and I was left stranded at a gas station in Chicopee. I called up Harry, asked him if they could get a tow-truck to bring me down to the shop. Not only did a tow truck come, but I never even was asked to pay the driver (I guess Springfield Tire graciously took care of it, since my car was just in the shop a day before). That right there is world-class service, folks. I continued to get my oil changed there dutifully every 3 months ($29.50). When I needed my Massachusetts emissions testing and inspection, of course I went to Springfield Tire. But wouldn't you believe, I needed almost $1000 in repairs to make my car "safe" to drive in MA per the inspection, most of it replacing parts of the front end, getting an alignment, etc. They quoted me about $950 or so, and I called around to verify this was a "fair price". Although Springfield Tire and Auto was not the cheapest, they were right on target in terms of price (unfortunately). I dropped my car off in the morning, and by the late afternoon, everything was fixed. Just last week, I took my car in for it's regular oil change and it took only about 20 minutes! When I went to leave, my car wouldn't start. Even though it was very near closing time, Steve and one of his mechanics stayed to replace the starter that they had replaced in October. They did so FOR FREE because it was still under warranty. I'm so grateful to have a mechanic shop that I can trust with costly and important repairs, who I can count on in an emergency, and who doesn't unfairly gouge their prices or sell you things you don't need. I won't go anywhere else!

Walk in services , and it was really quick for changing 4 tires. Great service , I needed the tires…read morethat day and they were accommodating.

I called in on a Sunday for a low tire pressure issue. The associate was so kind and helpful…read moreproviding multiple times to stop in for a repair. They were able to identify the issue and repair my tire quickly. When it's time for another service or set of tires, I will absolutely return. I highly recommend this shop for your tire needs!

The manager at the desk was very knowledgeable and extremely helpful. First of all My daughter when…read morecleaning the car tossed the key to unlock the wheels so when we got there they could not get the tires off. Secondly, the tires i ordered online through Goodyear promotion were the wrong size. This was my fault as I was unaware the car is eligible for 3 different sizes of tire based on the model. The manager got us through these obstacles which were our fault calmly quickly as he was quite experienced. I am so happy i was working with someone who knew what he was doing. Tires are great too!!

Excellent customer service. They really listen to me to assess issue. Great communicators…read morethroughout the repair and charges. Actually show you what work they need to do and also what they have done on your vehicle. Issues get resolved!! M.C.

Very good and honest repair shop. Was grateful for their help and advice, and will be returning for…read morefuture service.

My partner and I were on a road trip and driving through the area on a late Friday afternoon when…read moreour car started making a horrible screeching noise. We called a few shops that were close to closing and Monro was the only one that offered to take us in. They were able to rapidly diagnose and fix the problem, saving our trip! We are so thankful that they took us in. The employees were very nice to us. If we were local they would absolutely be our go-to shop.

I had a flat tire from a nail. I called and asked if they could patch. I drove there within 30…read moreminutes after the call and they took my car in right away. The patch only took about 10 minutes, and i didn't drop a bunch of money on it.