November 1, 2023 Note Texted to Solid Stone Paving Owner, John O''Brien
We believe you and your company scammed us and continues to scam us three months after we paid you $4,800 to dig up our old asphalt driveway and install a new one.
Twenty days after your installation, your asphalt driveway is degrading. In three different areas, black spots had stones removed, leaving jagged holes and soft tar spots. When we informed you, you told us not to worry about it. Now on 11/1/23 there is another area that is losing stones and leaving the same jagged gap.
Also, back on July 28th, 2023, the day of completion (with your work done on 7/27 & 7/28), you, and/or your crew, left pieces of our old driveway buried in the ground on our property. When we asked you about it afterward upon our discovery, you refused to provide an explanation.
On the final day, you, or your crew, also left what appeared to be a 100-lb piece of driveway debris behind. We had to beg you to remove that 100-lb debris. Your crew could not speak English.
So we have asked you in person and in writing to honor your 45-day-money-back guarantee that was shown on your website. Several times you agreed to refund us $4,800. You have agreed to our request verbally and twice in writing. We have the written proof of both of your agreements. You haven't followed through and honored your agreement.
Also in the three months since we have made others aware on social media, you advertised your business under several 'different business names' that prospective customers should be aware of. You advertise your company by several different names:
(1) Solid Stone Paving & Masonry
(2) Professional Paving & Masonry and
(3) Solid Stone Paving
Perhaps your company Solid Stone Paving & Masonry is attempting to hide the fact you
scammed us with poor workmanship, poor cleanup and sabotage and a refusal to honor your 45-day-money-back guarantee.
Today 11/1/23 you left a phony note on your Facebook business page (called Solid Stone Paving), that's totally inaccurate then you blocked us from responding to you. Your note read as following:
"Theresa Quinn hi dear I rang you numerous times and you don't answer I have offered to replace your driveway and you told not to come around your house if you to call me and met to discuss this matter"
Here's the reality: You called us once today and left no message. We don't have an issue with you coming to our house. We are still requesting a refund, as you promised, and we propose that you leave us the refund in our mailbox. We will then give you the note you requested, in the mailbox. If you are in agreement, send us a text message as to when you plan to leave your refund check in our mailbox. We will then leave your requested note and text you to let you know the note is in our mailbox. Thank you.
Ps: Apparently your promises to meet your money-back-guarantee are deceptive. We spoke with you later today by phone, since you wouldn't answer our text, and you argued with us once again and would not honor your verbal and written promises to refund our $4,800. Instead you want us to listen to your financial problems. read more