American Heritage installed a new gas fireplace in our home, which included a gas line. John came…read morethrough with a realistic set of logs and they look great. The workers were professional, efficient and tidy. There was no trace of mess left behind. We also had them relign our woodburning fireplace. No complaints there either! Thank you to John & the American Heritage crew.

Got my fireplace installed 2 years ago and it's alway had a heavy gas smell. I called when it was…read moreunder warranty and they came out but a couple months later smell persisted. They came out again for 5 minutes and overcharged me for a cleaning and didn't realize until I called. I gave feedback that their maintenance crew said "the less these owners know the better" and it didn't make me feel safe and all they said was that they'd send a different crew out next time. Customer service is pretty dismissive.

I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

Professional and serious team of dedicated specialists. Quality service from initial walk through,…read morequotation and then the rebuild & repair to the 4 Fireplaces and Firepit. I spent over $18,000 with Capital and now I appreciate the value. They also rebuilt 35 year old fireplaces to look not just new but also impressive

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.

Kilo arrived within the scheduled time frame. He was courteous and friendly. I would recommend this…read morebusiness to anyone needing fireplace installation or maintenance.

In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

Wonderful communication! Came out to assess the issue SO quickly! Parts had to be ordered but when…read moreHudson returned, the work was done efficiently quickly and expertly without issue. Thrilled to have my fireplace working again, better and lovelier than before!! Thank you!!

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

Had a refractory panel in my fireplace replaced by Greenforest. They were reasonably priced, were…read moreable to schedule to come out in a very timely manner and did the job quickly and well. Very nice guys and easy to do business with. Couldn't be happier.

Greenforest came to service my wonky gas fireplace. They performed a deep cleaning on all parts…read moreand cleared corrosion from pilot lights, worked wonderful. After their service, I noticed that the gas now disperses as designed with vent holes under logs I never knew were there until after their cleaning/service..

Used their service for my grill. All taken care of and happy with their service. Prompt and…read moreprofessional. Peace of mind knowing this is done.

5 stars for North Shore Fireplace- A few of my colleagues recommended North Shore Fireplace to…read morerepair my gas fireplace, and I'm glad they did. I worked with Jim, who quickly diagnosed and solved the problem in less than an hour. The team was friendly, professional, and very helpful. I highly recommend giving them a call if you need fireplace service for all kinds of fireplaces,

We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

Northwest Metalcraft did an excellent job from soup to nuts. I needed to convert my fireplace from…read morewood to gas, and it turned out beautifully. The sales process was exceptional and Roy was very helpful in guiding me through the process. Ron and his team did an exceptional job running the gas line, which was complicated because I have an older home. Not only did they solve for tricky logistics, there was no mess and no disruption to existing walls /ceilings etc. Highly recommend the high touch service and would use them again.

Requested a quote to help install a gas fire place that I purchased. They replied and said they…read moredon't install ones that aren't purchased from them. What good is a fireplace repair company if they only fix ones that you purchase from them? Very bad policy on installing gas fireplaces. Wish they actually had some customer service. Maybe they don't know how to install all fireplaces.

Definitely recommend...it was very easy to make an apt and have someone out within a few days…read more Daniel resolved the problem, cleaned and serviced our gas fireplace and it's working like new. Thanks!!