If you're even the slightest bit interested in customer service (and satisfaction), I would strongly advise NOT dealing with Solid Image. Worst experience ever. I rescheduled my work/vacation schedule to be at our beach house when our countertop/back splash was supposed to be installed by Solid Image. THE DAY BEFORE the installation date, I get a call from Solid Image to tell me "the material had not arrived yet." That was just the beginning of the fiasco. My wife calls to find out what's going on, and she gets a smug, patronizing "Bill" from SI, who gives her a dozen reasons why he can't guarantee a new delivery date/time. When we FINALLY think we have a revised time frame worked out for the delivery/installation, we get a call on the day of installation from the freight carrier telling us "there was a little accident" and he would be a few hours late. Then, about 15 minutes later, he calls and tells us the material was CRACKED and damaged and he had no idea when we could expect a new delivery. INCREDIBLE. Zero proactive communication from the sales people, rude, condescending attitude from management. It all added up to a nightmare for us. We've cancelled the order and are going with another supplier. If I could give this a zero star review, I would. Buyer beware. read more