Wow! Small shop with a lot of charm, or should I say Chime? They offer honest options on fix-it's…read morebrought in and if it's outside their realm of craft, they'll offer you recommendations to others in the business. Cuckoo clocks are one of the pieces that will be referred to another time keeper. Watches are able to get re-energized with a new battery and wall clocks can get a new chime and on time! Other timekeepers pieces in the shop are looking for a new home.

Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

Ed is very nice and very knowledgeable would recommend him highly. He goes out of his way to help…read morethose not that knowledgeable about clocks and how they work and assisted us with a problem no questions asked. Would not hesitate to us in the future

said he fixed my clock . brought it home and it didn't; work . i call him a he said it needed some…read morefine tuning. i told him that is what i paid for and asked him yo come to my house. at first he said no but after a while i convinced him to come. when he showed up i asked him to take off his shoes as they were coved in snow. no body enters my house witn shoes on . at that point he said forget it .find someone else to fix your lock and left

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Fixed a very important clock for me. Helpful and reasonably…read morepriced Thank you. Nice staff

If I could give 5+ stars, I would! Jonathan traveled to my…read moredad's home and was able to fix his 4 clocks. He was prompt and courteous and an absolute gem! My dad's clocks stopped working over the past 2 years and he is now 81 so didn't have the capacity to fix or find help. I found Franklin Clock Shop and it was just what we needed. Now the "clock parade" as I affectionately called it when all the clocks start chiming rings again! THANK YOU!!!

Excellent work with both jewelry design and repair. Armand is a pleasure to work with.read more

Armen did a wonderful job creating our custom engagement ring. We met several times and I was able…read moreto communicate my vision to him. The final ring itself is gorgeous and extremely high quality. A really great experience! Thank you Armen!

My sligh Grandfather clock stopped working so I needed to have it serviced. I had no idea who to…read morecall in my area so I looked on yelp to find a reputable company. Clockworks of Glastonbury got good reviews so I called them. I set up an appointment for Brian to come out to my house And he quoted me a price which was very reasonable! He arrived right on time and setup his tools to service my clock. He was very friendly and talked me through everything he was doing and why. Now my clock is working perfectly!!! I would highly recommend Clockworks for any clock service that you need!!! Thank you Brian!

Thank you Bryan for adjusting our clock. We appreciate your…read moretime and knowledge. It continues to work and chime.

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

I wanted to just be very transparent here because to be honest I am tired of this placed coming up…read moreas a Watch store for Repair or Service work. They DO NOT perform any Watch Service or Repair work Period! ONLY if you buy a watch directly from the owner will you get any type of Watch Service Work!

Needed links removed from a watch band. The job was done quickly and professionally. Owners were…read morevery nice.

The owner is a skilled watchmaker, and charges market rate. I brought my dad's tag to him, and he…read morerepaired it to within my standards for a reasonable price. I have also used him to replace watch crystals over the years. Never had a problem. Why do I go hear over other places? Consistent quality. You go to a jewelry store, and you have no idea who is working on your watches. You go here, the owner is working on them.