Total Relaxation lives up to it's name! Rachel's customer service is impeccable. All of her…read moreservices are luxurious, they knock me out everytime. The facials leave me feeling real super star like and relaxed, the massages are heavenly. She is comical also and will talk you down if it's your first or second or 9th time getting a Brazilian wax. Anyway WHAT ARE YOU WAITING FOR?? GET THERE you won't regret it. Total relaxation will be your new home for all things self care.

I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

Madelyn is fantastic! So relaxing and I love how my skin feels after. She customizes the facial…read moreto what my skin needs.

Deb is the best massotherapist I've ever been to! I've been getting massages consistently for 20…read moreyears. She's very professional, caring, and finds my sore spots, of which there are many :)

If you want to be completely pampered, you need to see Meghan. She goes above and beyond in…read moreeverything she does. No matter how stressed out it am, when I leave I feel relaxed and refreshed. I go for facials and pedicures on a regular basis. I've had one massage and I was so relaxed I fell asleep. You will not pay more than other places and you will get more for the money. I would not entrust my skin to anyone else.

Meghan is phenomenal. I have odd and often unpredictable hours for work, and despite being busy,…read moreMeghan always does her best to accommodate. She is so personable and sweet, reasonable, detail-oriented, and has done a great job on my waxing every time I have been there. I even went with a pedicure in addition to my waxing last time I was there, and everything was clean, and she gives the best foot massages I have ever gotten. Definitely staying loyal to Mi Body Boutique, because Meghan has done an amazing job with her one-person business, and I couldn't possibly even ask for someone who is better with his/her clients.

This is the only place I will go for a facial. Professional but deeply comfortable and relaxing…read more None of the frippery and pseudo science of the "mommy spas". Just deep expertise tailored to your precise needs.

Mary, the Co-Owner, is truly a master of her craft. In my opinion, she gives the best facials in…read moreCleveland. I have tried several of the popular, (i. e. $$$$), spas around town, and nothing compares to North Coast. The difference being that Mary is an expert when it comes to skin. She takes time to examine your skin and see what is going on. She tailors the products and facial to your skin's needs and you can see the results when you leave. She is great at extractions and her rubbery, cooling mask is so refreshing. Whereas everywhere else I have gone seems to be a big production of massaging some goop on my face and applying a mask of this and mask of that, but no results in the end. I also have to rave about how comfy the beds are and how relaxing the steam treatment is. North Coast is not the cheapest, nor the most expensive, it is $75.00 for the standard facial, but it is money well spent. (As a side note, I am sure that the other owner and staff members provide excellant service as well, but I have always stuck w/ Mary).

I just had the loveliest Hammam experience! Maria is so caring in her touch, yet her scrub gets…read moredown to business and I left feeling so clean and fresh. i drive 45 minutes from Akron to this spa and it's just special!

This place is so relaxing, scrubbed down in the steam room is a dream, I usually get the Al Amerra…read morepackage that includes body mask, bubbles and hair washing on top of the full Hammam. I've gone a handful of times and have never been disappointed. Prices are very reasonable compared to other spas Hammam. Definitely worth checking this place out I'm addicted.

Everything about my first visit to The Skin Care Studio for a facial gets 5 stars! The studio is…read morecharming and inviting and the skin care specialist, Gloria was very professional. She met with me for a consultation to address my concerns, goals and propose options to help my skin look it's very best. My facial was amazingly soothing, more than relaxing, and resulted in a cleaner, brighter and hydrated complexion. I feel like I'm still glowing a day later! This was a real treat for me that I can't wait to repeat.