All of my previous ratings were only for Dr. Rosenfeld DMD. The services once Dr. Solange took over are horrible.
They sent me to debt collections... as in I received a letter from debt collectors before I got a call from their office of any kind. When I speak to the debt collectors, they identify themselves as such - but the dental office is adamant that it's not collections and it's just their new vendor for payments.
The issue was on the EOB itself. It literally stated " claim denied, mismatched provider information. please call delta dental and provide your dental license number and dental NPI number". The claim of service was from February of 2023. I received debt collections in the mail in late March and was livid. No one from the office even tried to call me? And clearly no one tried to read the letter to resubmit the information to Delta Dental.
Every time I spoke to Delta Dental, they said there was nothing I could do to help and " all your doctors office has to do is call us and provide us the license information and you'll have a paid claim". This all made sense to me, since I had never paid a co-pay for cleanings in the past, but once switching to Dr. Solange - like I said, everything went down hill with her front of office.
After numerous calls to both Delta and Solange Dentistry, the office manager finally agreed to follow through and do their part. Delta dental said they had 5 years to re-adjudicate claims, Solange claimed they only have 1 year and wanted to pass the bill on to me.. which makes 0 sense, since all of it was clearly their fault as stated on the letter. If they had followed through they would have had a paid claim.
Weeks later, after all this had settled - the office manager had the audacity to call me and ask a favor and ask if I would still pay the claim because "we've been spending a lot of time calling Delta dental and trying to get this claim paid". Absolutely appalling and horrendous.
No way I'll ever be a patient there again, and I wouldn't suggest anyone go there either based on my experience.
In addition, prior to this horrible experience, both my husband and I experienced inexperienced front desk management.
One time I went to get a fitting for mouthguard. I even wrote down on my personal calendar "dental $86 total, out of pocket $37.5 night guard" bc I'm insanely organized. Later, when they called me they said the night guard would be $400... okay...??
We experience a lot of confusion from the front desk, making us feel like they don't know what they're doing and they're figuring it out as they go. Miscommunication amongst staff members, not following up on appointments or previous calls... the new office left too much to be desired.
I'm sure it's obvious... but yes we both left to seek better dental care. Good luck read more
