I had a face-to-face meeting with one of the maintenance team members that came to my apartment…read moretelling me that he would be there in 35 minutes to replace the dishwasher, (the dishwasher that needed replaced years earlier) I canceled my appointments for the rest of the afternoon moved everything out of the way so that they could have a clear path in and out and then he never showed up not even a courtesy call or a courtesy walk over to let me know that tomorrow would be the day... however as I expected I got work up bring and early the next day, (good thing I was home ) and there was "Reggie" he was a fill in Maint tech that roams from property to property and helping properties with work orders . Reggie showed up with a new dishwasher and a smile and a apology, after I told him what had happen. It wasn't his place to apologize for something that wasn't his fault but I did appreciate the effort.. Reggie came in and picked up the whole dishwasher and brought it in without even using the dolly which I thought was boss Moves, and fastly and efficiently put it in, if he had been given a maintenance card it would've went a lot faster. The poor guy had to bring the dishwasher over on a dolly all the way from the office to building 19, I felt really bad for him definitely being the poverty could improve by more maintenance teams to quickly do more work orders. It's frustrating that I had a few other little work orders in the apartment, but he was unable to do them if there was one thing that I could suggest is when you have multiple work orders in even if one of those work orders is an emergency and the rest aren't go ahead and knock them all out while you're there, it just makes sense to me. But I digress Reggie was a peach and I am grateful for his fast and cheerful service. I wish she was a maintenance member of Saxon Woods full-time!

$2,350 a month for a 2-bedroom, 2-bathroom apartment, and somehow this place still felt like I was…read moreliving in a neglected building that had been patched together instead of properly maintained. The building was old, poorly insulated, and could barely hold heat or air conditioning. For the amount of rent being charged, the condition of the apartment was honestly ridiculous. The main bathroom was a disaster. The toilet had major issues, and then the bathtub cracked directly in the middle and leaked into the downstairs neighbor's garage. It took nearly TWO WEEKS to get the bathtub addressed. We were eventually told the wood underneath the tub was completely rotted. Their solution? Patch the hole with adhesive and tell us to use the other bathroom. No rent credit. No compensation. No meaningful apology. Just, "Use the other bathroom." And, unsurprisingly, that cheap patch eventually cracked again about eight months later. The pest situation was another nightmare. This property had a serious rat problem. We even found a DEAD RAT IN THE POOL. I'm not exaggerating, and I can provide pictures documenting the issues mentioned in this review, including pictures of the dead rat in the pool, the bathtub damage, and other problems we experienced while living here. The pool itself was another ongoing issue. It was constantly either closed when it should have been open or open while being absolutely filthy. Paying residents should not have to wonder whether the pool is actually going to be usable or sanitary. Then there was the trash situation, which somehow managed to get even worse. Management took away the outside trash cans and replaced them with what was essentially a cheap plastic floor mat. Yes, you read that correctly -- the solution to the trash situation was apparently to remove the actual trash cans and put down a plastic mat. They also brought in a police officer to enforce the property's trash rules, while the new trash company couldn't consistently pick up the bags they collected. So residents were expected to follow increasingly strict trash rules while the actual trash service was inconsistent. Makes perfect sense. And then there's Destiny in the front office. My experience with her as a manager was extremely poor. Communication was frustrating, issues weren't handled appropriately, and the overall attitude made dealing with problems even worse. The biggest problem with this place isn't that something occasionally breaks. Things break. That's life. The problem is the complete lack of urgency, accountability, and basic customer service when things DO break. A bathtub leaks into someone's garage because the structure underneath is rotting, and the solution is basically patch it and hope for the best. A rat ends up dead in the pool. The pool is routinely dirty or unavailable. The outside trash cans get removed and replaced with a plastic mat. Residents are paying $2,350 a month while dealing with all of this. At that price, I expected an apartment that was properly maintained and management that actually cared about the people paying their salaries. Instead, it felt like management's strategy was to patch problems until residents got tired of complaining. I can provide pictures documenting the issues described above. If you're considering renting here, I strongly recommend looking very closely at the condition of the property and asking management exactly how they handle maintenance, pest control, trash service, and resident complaints before signing a lease. For $2,350 a month, there are much better options.

Lived here for almost 4 years. Was a really nice place originally. But management and the employees…read moreconstantly change and the quality of the apartment has depleted. I will say maintenance it always handled in a timely manner and the maintenance workers are alwaus very polite and efficient There's garbage overflowing on a regular and dog poop literally everywhere. The buildings are covered in wasps nests and spiders. Webs hanging from the ceiling and on the stairwells like Halloween decor. It just became so run down it's really a shame. For the prices steadily rising I just don't find it a worth while place.

After 3 years of living in one building l, I made the biggest mistake of my life! I moved to…read moreanother building... literally signed myself into a living HELL! Do you love waking up at 5am on Saturday from your obnoxious upstairs neighbor?!? MOVE HERE! Do you love unsupervised, out of control kids living above you?? MOVE HERE!! Do you love kids running, screaming, riding bikes and electric scooters through the halls? Kids leaving bikes, and trash all over? Do you like kids throwing rocks near your car? Move here!!! You can file 100's of complaints, call the courtesy officer, the office, have videos of the obnoxious ruckus going on as early as 5am and as late as 12 midnight.... NONE of it will be enough! They will NOT issue violations with all of this proof (think there's been ONE in FIVE months of living in complete HELL!) you can offer to move, but they will tell you they don't want that because they would only have the SAME issues... so guess what?!? YOU get to deal with it! Unless you can afford a lawyer to get out of HELL... OR you love all these things... DO NOT move here! They will run into "snags" l, they won't have enough "proof" to help you. They will tell you they are working on it. They will say it could be a sub flooring LMAOOOO!! Are you joking?!? These kids jump off whatever they can, making pictures fall off your walls... but it MIGHT be sub flooring. If you have to work from home... Please DO NOT move here! If you want to enjoy living...DO NOT move here!! I will NEVER rent from a Berkshire Hathaway property EVER again! I will say Brad, Chris, and Gary in the maintenance department are GREAT! Also Grace in the office is amazing!! If not for them... somehow living here would be even WORSE... if that were even possible. Sincerely someone living my WORST nightmare!

Pool is always dirty. They leave it up to the maintenance people to keep the pool clean but they…read morehave no clue what they are doing. Parking garage will not close so all residents cars are subject to being broken in to. Floors within the apartment are disgusting and the bottom floors smell like trash. Don't move here. Only reason I live here is because it's convenient for me. Attached are pictures of how dirty the pool cleaners are. Plus IM the one who emptied the cleaner so it could keep cleaning the dirt out of the pool.

I had the pleasure of speaking with Dom'onic recently at the Windsor West Plano community last week…read moreregarding an apartment, and to be honest I thought he was a manager at first because of the way that he carried himself, from the way he was dressed to his positive attitude. He greeted me right when I walked in with a smile, and his professionalism and confidence made me feel like I had come to the right place. His knowledge of the community and the area was impressive for someone who had only been there two days at that. The community itself is just stunning, beautiful grounds, gorgeous gym..and that pool! I could swim in that pool for days!! He answered all of my questions with ease and made the process fun and exciting even though i wasn't interested in touring. It was nice to see someone who is personable for once as he had answers to all of my questions without having to always ask someone else. You can tell that he genuinely cares about the people and the community. I was very impressed and grateful for his help as I am not used to apartments, so I needed a little help. I'm still deciding on what city to move to, though if it's Dallas, I will be calling West Plano home! Thanks, Dom'onic!

I love living here! Very clean environment. The current leasing office team Omar, Jared, and Lukus…read more is the best. I highly recommend this living environment for its great staff, location, and cleanliness.

AVOID THIS PROPERTY AT ALL COSTS: Unethical Billing & Pest Infestation…read more I lived at The Lyla Apartments in Richardson, TX, until January 2025. We terminated our lease early by agreement due to severe cockroach infestations and chemical exposure that made our home uninhabitable and hospitalized our dog. Upon move‑out, I received a final account statement from our previous property manager showing $176.12 owed. Months later, the new manager, Precious, fabricated a revised statement adding over $1,700 in false "insufficient notice" fees and sent it to collections, damaging my credit. I have both statements in writing and proof of the agreement. Despite providing this to management, they refused to correct the error. Renters, be warned: this property does not take accountability and will alter your charges after you leave.

I was in between homes and needed a place to stay. Cindy (Property Manager) helped me get in touch…read morewith Isabella (Leasing Consultant) to find a place. The process was smooth with no friction. As I moved from another state, Isabella did a wonderful job walking me through the process. When I arrived everything was ready to go and I had keys in a matter of minutes. The apartment was ready to go and was well above my expectations. The team was always responsive when I had an ask and always treated me with urgency. The property was well maintained and all my neighbors were great. Highly recommend this property to anyone. Ask for Isabella or Cindy you won't go wrong

I LOVE this property. I have lived here for 2 years and am unfortunately moving only because the…read morecommute is exhausting. These apartments are far from where I work and far from my loved ones, and I just can't deal with the traveling anymore. As a young woman living by myself, I have felt very safe at this property. The apartment grounds are very cute - the interior is adorable and overall, there's a very airy, clean, quiet atmosphere. The neighbors are friendly and have never been a bother. In the entire time I have lived here, I only had a single instance of both my ac and hot water being out (separate times) - and it was specific to my apartment unit, not property-wide. These issues were fixed immediately with no further problems. Coming from apartments in Mesquite and Dallas, living at Enclave was a HUGE upgrade. The ONLY complaint I have would be the parking situation. The parking setup was either planned poorly, or intentionally to try to have the residents pay extra for a reserved covered parking space or garage. I would not pay for either solely based on principle, but I have spent many many evenings making a long trek from the front of the property back to my apartment way at the end of the apartment grounds. If I could take these apartments as-is and move them closer to Dallas, I would in a heartbeat. The rent is affordable for spacious floorplans, full-size w/d connections and a comfortable, homey feel. I feel as though I am already regretting my move to another property as they feel sub-par in comparison to these.